Upgraded to new Google pixel 11 with Lewis from foyleside 3 store everything was made so easy to transfer all over from old contract. No pushy sales pitch would highly recommend 👌
Company replied
Location
Switch locationUnit M 17A Foyleside Shopping Centre, 19 Orchard Street, BT48 6XY Londonderry, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came in today with intention of getting a phone and Sean who was more than brillant helped me get my new phone, helped me set it up i was that happy leaving i brought my fiancee in 1 hour after i ha... See more
Company replied
I was seen and attended to by a young lady called Ashley who wentover and above to help me She explained things very clearly in language I could understand Unfortunately we did not go with 3 as... See more
Company replied
The advisor in store Sean was really helpful he gave me multiple options and ultimately gave me the best deal on my new iPhone and sim plan, as well as this I also took out the home broadband which he... See more
Company replied
Company details
About Three UK - 3Store Londonderry SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit M 17A Foyleside Shopping Centre, 19 Orchard Street, BT48 6XY, Londonderry, North, United Kingdom
- 02871 266684
4.8
Excellent
38 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lewis really helps me out great service
Lewis really helps me out great service
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Hi Ash! We’re delighted that Lewis provided outstanding support. Thanks so much for your fantastic review! -Neha
Sean was most helpful
Sean was most helpful. He sold me a great phone, transferred all the data and I left very Happy. I will be back to buy a tablet soon. 😁
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
That’s amazing, Nikon! We’re so glad Sean gave you great support sorting your plan, fixing mobile data, and helping you leave confident with your new phone. Can’t wait to welcome you back for that tablet! 😁 -Ayesha
Great staff
Lewis in the foyleside shopping centre Derry made the process very easy and took extra care in explaining things thoroughly to me which I appreciate
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Thank you, Eli! We’re thrilled Lewis at our Foyleside Shopping Centre store made things clear and simple for you. Your feedback drives us to keep caring. -Suhaas
Lewis was fast and efficient
Lewis was fast and efficient. Very friendly
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Hey.
Thank you. We really appreciate your review. -Pete
Three store Foyleside
The staff in the Foyleside store are extremely helpful and friendly. They answered all my questions and never put me under pressure even when offering me a variation of deals.
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Hello Ailish, thank you for sharing your experience. We’re delighted our Foyleside store team offered helpful guidance and helped you feel comfortable while exploring different options. -Suhaas
Lewis listened and was extremely…
Lewis listened and was extremely helpful.
Highly recommend.
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Aw, Karen! We’re so glad to hear that Lewis gave you excellent support. We truly appreciate your recommendation! ☺️ -Kashish
A very polite helpful customer…
A very polite helpful customer advisor….. gave excellent advice and helped with the transition from o2
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Thank you for sharing your experience! Wonderful to hear our advisor offered outstanding guidance and made the whole process effortless. 😊✨ -Veronica
Excellent customer service
Excellent customer service, so helpful and friendly, Lewis was able to help me with everything I needed
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Thanks for taking the time to share your feedback, Paul ⭐. We’re happy Lewis ensured everything went smoothly 😊. -Shivam
Three Foyleside - Happy Customer
Lewis was very welcoming, pleasant, made me feel at ease and helped me find the right product and plan. The Manager, i think he was called Gary, he was also very approachable & welcoming. Made my experience easy.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Londonderry SC
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Great service
Great service from start to finish the guys where great .
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Londonderry SC
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
So full of knowledgeexcellent and really helpful…
So full of knowledge and really helpful I couldn’t have asked for better
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Great experience
I had a great experience during my recent visit to the Three store in Derry to get an Xmas gift for me son. The staff were extremely helpful, especially Ashley and Liam, who took the time to understand exactly what I needed and clearly explained the best options available. Their friendly and professional service made the whole process easy and stress-free. Highly satisfied with the support I received!
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Londonderry SC
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Lewis in the Foyleside store
Lewis in the Foyleside store was very helpful and a pleasure to deal with while helping me with a sim only plan. Merry Christmas Lewis :)
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Londonderry SC
We're pleased that Lewis was a joy to be served by, Amelia. Have a Merry Christmas from us, too :) -Scott
Visit to Three
Just popped into the Three Store to ask a few questions — the staff were super friendly and happy to help. Didn’t feel rushed or pressured at all, just good vibes and clear answers
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Thanks for your feedback, Lucy, and it's lovely to hear that you enjoyed great customer service during your store visit. We appreciate you taking the time to share this with us. -Michael
Great store
Really enjoyable experience the guys in the derry store couldn't do enough for me ,highly recommend the store
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Londonderry SC
That's class, Micheal, we're really pleased to hear it. Thank you for the great review! -Scott
Fantastic experience
Fantastic experience, Lewis was very helpful and explained the whole process and helped me set up my business contract with ease.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Londonderry SC
That's brilliant, Pat. We're glad to hear it :) Thank you for the great review -Scott
Ashley was very helpful
Ashley was very helpful.
She helped me with my new iPad and ESIM. Ashley went above and beyond and gave me an excellent deal. I’m pleased I’m with Three.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Londonderry SC
Thanks for this amazing 5⭐ review, Derek. We really do appreciate you taking the time to send this over! Well done Ashley 🎉 -Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.