Matt was really helpful and made changing my phone and package so easy. Everything was explained in a very straightforward way, checking my understanding. There was no pressure whatsoever, and I'm de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Much better than my experience with Vodafone grosvenor, Staff at 3 the branch were absolutely amazing. Im a long time user of 3 and the merger has caused me so many problems at the Vodafone store! So... See more
Company replied
Great experience in Three today. Olivia made excellent recommendations and could not have been more professional and helpful. She even helped me transfer all my data across to my new phone. Could not... See more
Company replied
The staff at Macclesfield were absolutely great. Lots of advice. Friendly and didnt make me feel stupid at the age of 75. They also sorted out a problem and rectified a bill we had being paying for... See more
Company replied
Company details
About Three UK - 3Store Macclesfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27/29 Market Place, SK10 1DY, Macclesfield, Midlands, United Kingdom
- 01625440497
4.8
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer
Have used this company before and always get exceptional service in Macclesfield branch. Dale was our rep in store, was very pleasant, and very knowledgeable. Really is an asset to the business. Signed up for new broadband package, so fab experience all round
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
That’s fantastic to hear, Gill! 🌟 We’re so glad Dale and the team provided excellent support, leaving you delighted with your new broadband plan. -Maryalex
Thank you
Olivia who dealt with my issue in store is always so helpful and made something i was struggling with, so much easier to deal with. Thank you Olivia.
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Bravo, Caz! 🎊 We’re delighted to hear that Olivia made your experience truly remarkable. Thank you for sharing such an outstanding ⭐⭐⭐⭐⭐ -Kashish
Unlocking my phone
I was unable to unlock my phone so I went into store after 7 days of being without my phone, and the team in Three recognised the problem and resolved it for me. Life savers, thanks so much!
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi James, thank you for sharing it! Being without your phone for a week must have been tough, so it’s great to hear the team quickly identified the issue and got you connected again. 😇 -Prabhjeet
I had an outstanding experience with…
I had an outstanding experience with Olivia from the customer service team at Three in Macclesfield. She was incredibly professional, patient, and genuinely helpful from start to finish. Olivia took the time to fully understand my issue and explained everything clearly, making the whole process smooth and stress-free.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Nasim, this is wonderful to read. We’re so glad Olivia was able to support you with such care and patience. Knowing she made the whole process smooth and easy really makes our day. -Ayesha
Olivia was amazing thank you so much
Olivia was amazing thank you so much
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Helen! We are delighted Olivia delivered stellar service; your appreciation is valued. -Kishan
Great customer service
Great customer service .dale was amazing .very helpful . Made this experience very easy. 10/10
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Superb, Abigail! It’s wonderful to hear Dale gave you such helpful support and made the whole process feel simple and smooth. Knowing the experience stood out so positively really shows the care you received. 🥰 -Prabhjeet
Great service
Great service. I visited the Macclesfield store where Amy helped me with my phone problems. She also upgraded my plan and got me onto a better deal. Would highly recommend
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Dave, thanks for sharing your experience. It’s great to hear that you received such helpful service at our Macclesfield store and that Amy was able to get your phone sorted while finding you a better deal. We really appreciate the recommendation and are glad we could help. Thanks for choosing us. -Kishan
Amazing experience
I purchased a new phone and got it all set up. Amazing friendly service. Much appreciated, thank you.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you so much, Geoffrey! We’re delighted to hear you had an amazing experience getting your new phone set up. ☺️ -Ayesha
Great service from Macclesfield store
Great service from Macclesfield store. Always help me out with any issues
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey Les, it’s fantastic to hear that our team made your visit to our Macclesfield store so seamless. Your feedback means a lot to us, and we’re thrilled they left such a positive impression. 🥰 -Kashish
Reply from Three UK - 3Store Macclesfield
Big thanks for the glowing review, Michelle! We’re glad Matt was able to assist you and leave such a great impression 🎉. -Shivam
Wow what an amazing service by dale
Wow what an amazing service by dale, made my wife up grade so easy would definitely recommend to come here for his service and friendly expertise.
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
We love turning upgrades into happy moments. Dale really made your experience special, Mike, and that’s something worth recommending. -Ashifa
New Phone
I went into see the guys because I needed help setting up my new phone. They were brilliant, they supported me getting everything set up and got everything working so that I could use my new phone right away. So grateful for the teams help 😀
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Yay, Clair 🎉 Your kind words and 5 ⭐ review inspire us all to deliver our best every day. We’re delighted that our team got your new phone fully set up and ready to use straight away and they’ll love hearing that their assistance had such a positive impact. Enjoy every moment with your new device 😊 -Arvind
Phone Upgrade
Olivia and Matt were brilliant when I went in to upgrade my phone. Great deal, including trading in my old phone and helping me set up my new phone. Thanks so much.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Anthony, your words made our day! Olivia and Matt will be over the moon to know they turned your upgrade into such a smooth and positive experience. Getting a great deal, trading in your old phone, and walking out with a new one ready to go is exactly the kind of journey we love to deliver. ☺️ -Prabhjeet
New iPhone
The whole process of buying my new iPhone at 3 was straightforward, easy and the staff were extremely friendly , can’t praise them enough.
Thanks guys ☺️ xXx
December 26, 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Julia, it’s wonderful to hear the team’s brilliance. Service like this doesn’t just help, it elevates the whole experience ✨ -Manavata
Great people
Excellent service. Came with a major problem. Left with no problem. First class.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
That’s what great service looks like! Walking in with a challenge and leaving completely at ease shows how our team strives to turn obstacles into smooth solutions. Thanks for letting us be part of your day stay awesome, David. -Ashifa
New Phone
Very helpful and professional. As an older person, I got the support I needed
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for your lovely feedback, Margaret. We’re so pleased to hear you received the help you needed with your new device. 😊📱 -Veronica
Great Service Stephen ( Macclesfield)was very helpful…
Stephen ( Macclesfield)was very helpful with advice and hands on assistance with our new iPhone.
3 has been an excellent choice as a provider
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Ronald, it is great to hear that Stephen in our Macclesfield store was able to provide the guidance and support needed for your phone. Congratulations on the iPhone! We're pleased to know our service is meeting your needs and that you're happy to be with us. -Kishan
Great experience
Dale was very helpful and patient with me. Great service. Would recommend macclesfield store to everyone.
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Debbie, thanks for sharing these kind words. It's great to hear Dale took good care of you and that the Macclesfield team made your visit a positive one. We appreciate the recommendation. -Kishan
After trying other phone companies
After trying other phone companies, Three is the absolute best and their customer service lady named Olivia is exceptional.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for sharing this brilliant review, Barbra! 💫 It’s wonderful to know that Olivia’s guidance helped make Three your top choice. 😊 -Veronica
New Phone.
What I needed doing was done perfectly. Very happy and satisfied.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Love this, Paul! We’re buzzing with excitement knowing that our team made your experience outstanding. Your amazing 5 ⭐ feedback truly makes our day! ☺️ -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.