Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
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Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
A great experience in the Newcastle shop, both Lee and Paris were extremely helpful and dorted me a new phone in no time
Company replied
Came in for a replacement phone and was served by Aaron. Was very knowledgeable about the phone and affordability. I had a budget which he respected and he found me a suitable phone for a good price.... See more
Company replied
Came into store and spoken to Aaron today and he managed to help me get better value compared to what I was spending with Aaron and made I all simple for me to understand, thank you
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
166 reviews
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Came into store looking to cancel my…
Came into store looking to cancel my contract since it was too expensive but Aaron broke my bill down and managed to get me a much lower price than expected which was delightful thank you very much
April 14, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello there! Support that mattered, explanations that simplified, and value that impressed. Aaron transformed the experience into a win, and we’re delighted you left with a smile. -Ashifa
Spoken to aaron in store today looking…
Spoken to aaron in store today looking for vodaphone store for help but aaron sat me down and was really fun to talk to and resolved my phone issue and also helped build up to getting a phone when i see one i like
April 14, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Mohamed, thanks for sharing this! It's great to hear Aaron was able to help with your phone issue and made the whole experience enjoyable. Have a great day ahead! -Samad
Came into store with an issue with my…
Came into store with an issue with my phone and ended up finding out with Aaron that I was paying way more than I should have been for everything and was told about how the switching to three was so easy thanks again
April 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Ian, that’s brilliant! We’re thrilled Aaron made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
Came into store to settle an issue in…
Came into store to settle an issue in reguards to the broadband left feeling great and more confident with the advisor Aaron today, thank you
April 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Michael, great to hear you left the store feeling fully supported today. Aaron’s support helped ensure everything was sorted smoothly and the broadband issue became stress free. Thanks for sharing your experience. -Manavata
Thanks for all your help Tommy getting…
Thanks for all your help Tommy getting my tablet sorted. Much appreciated
April 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Beverley! We're delighted Tommy provided fast support and met your needs perfectly. Thank you for your lovely feedback. 😊 -Maryalex
Great service from tommy to get me a…
Great service from tommy to get me a new phone sorted. Thank you so much
April 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That's great to hear, Barry. We’re really glad Tommy was able to get your new phone sorted quickly and clearly. We hope it serves you well and that you enjoy every bit of it. 🤠 -Ayesha
Great service by tommy and amy
Great service by tommy and amy, credit to the company. Thank you so much
April 10, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
It’s great to hear about your experience, Star. We’re really pleased Tommy and Amy looked after you so well and made everything feel right. Thanks for the lovely review 😊 -Samad
Come in today and Aaron with me needing…
Come in today and Aaron with me needing help with setting up my partners phone and ended up realising the I was paying more than I should have but the advisor helped me understand what options I had and helped me save money
April 8, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Absolutely fabulous, Anthony! We’re pleased to hear that Aaron was able to assist with your partner’s device setup and help you find a more cost‑effective option. -Veronica
Great service by tommy to get me a new…
Great service by tommy to get me a new phone and a great deal on a new sim card as well. Thank you very very much
April 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Maria, thanks for sharing this. Amazing to hear Tommy helped you get a new phone and a brilliant deal on your SIM. We’ll make sure he sees your lovely feedback. -Ayesha
Reply from Three UK - 3Store N'castle (N'humberland)
Hello there! We're thrilled to hear you had a great experience with Amy. Thank you for the review! -Afaq
Everything good with amy
April 2, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there 👋 Thrilled to hear Amy made your experience fabulous 🚀 Thanks for the glowing 5⭐ review. -Arvind
Fantastic
Moving from 02 to three. I was blown away with the service, comparing to the competitor. Much better deal, and friendlier service which was far above what I expected. Thanks again to lee who served me.
March 31, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Jill! We’re delighted that switching to Three felt like a whole new level of care and value, with Lee’s service making it truly memorable. Thank you for inspiring us to keep raising the bar! -Ashifa
Came into store as I was passing by and…
Came into store as I was passing by and spoke to Aaron in store that I was struggling with the apps on my phone and he sat me down to show me how to go ahead with it not only that he helped me save some money switching over from EE
Thanks again top lad
March 21, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Lyall, we’re glad Aaron could walk you through everything and help reduce expenses. Thank you for choosing us. -Suhaas
I've had an issue with my phone Paris…
I've had an issue with my phone Paris helped me out and made it so easy to hopefully get it resolved. Good customer service
March 20, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We’re delighted to hear this, Kathleen! 🌟 Paris will be thrilled to know she made the process simple for you. 🙌 Thanks for sharing such positive feedback. 💙 -Shivam
Reply from Three UK - 3Store N'castle (N'humberland)
Bravo, Robert 🎊 We’re delighted Tommy could assist you so well. Thank you for your kind words! -Suhaas
Paris was great
Paris was great, helped me sort out a new deal and new phone. Been with three for years, this customer service I had.
March 15, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for the review, Susan! We truly appreciate you sharing your experience. It’s wonderful to hear that Paris helped you secure a deal that met your expectations 😊🎉. -Neha
Aaron helped me with my phone contract…
Aaron helped me with my phone contract and was super friendly will definitely be coming back if I need anything 10/10
March 18, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
💙 That’s brilliant feedback, Doniya! We’re so pleased Aaron could help with your contract and make the experience super friendly 🙌 Thanks for sharing such a glowing review 🌟 -Shivam
Came into store to speak to aaron today…
Came into store to speak to aaron today about my bills and term of contract and managed to save me money reducing my stress thank you
March 18, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Binu, thanks for taking the time. Great to hear Aaron went through your bills and plan in store today and helped lower your costs so you left feeling at ease. -Kishan
What an experience from Tommy in…
What an experience from Tommy in Newcastle getting my phone working again thank you so so so much what an absolute star
March 17, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
It's fantastic to hear Tommy got your phone sorted. Your feedback means a lot. -Suhaas
Great service by Tommy to sort me out a…
Great service by Tommy to sort me out a new phone. Much appreciated thank you
March 17, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Wow! It’s wonderful to hear that Tommy made everything effortless and ensured such a smooth experience. -Afaq
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