Came in for a replacement phone and was served by Aaron. Was very knowledgeable about the phone and affordability. I had a budget which he respected and he found me a suitable phone for a good price.... See more
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Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
Peter was very helpful in talking me through the available deals for home broadband and setting me up with the best product suited to me. Very straightforward process and helpful staff!
Company replied
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Came in to ask for help with my phone issue and Aaron was able to help correct my account issue while at it 10/10
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
157 reviews
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Came in to ask for help with my phone…
Came in to ask for help with my phone issue and Aaron was able to help correct my account issue while at it 10/10
August 8, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Tazudur, thanks for sharing your feedback with us. It is great to hear that Aaron was able to multitasking and clear up both your device and account queries so efficiently.— Three Social Media Team
Paris and Amy were great setting up my…
Paris and Amy were great setting up my new phone and Amy got me a great deal
August 7, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Gordon, we appreciate your feedback. It’s great to know Paris handled the setup smoothly and Amy found an offer that suited you perfectly.
– Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Peter, that’s awesome! That’s exactly what we like to hear. Thank you for your feedback. – Three Social Media Team
Daughter needed replacement phone and…
Daughter needed replacement phone and was on a budget. Aaron was knowledgeable, helpful and respectful of our budget.
August 5, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That’s amazing to hear, Ruth! It’s wonderful to know Aaron was able to guide your daughter to the right device while being mindful of your price range. Thank you for the feedback. 🙌 — Three Social Media Team
Came in for a replacement phone and was…
Came in for a replacement phone and was served by Aaron. Was very knowledgeable about the phone and affordability. I had a budget which he respected and he found me a suitable phone for a good price. Very happy with the experience I had and walked away with everything I needed and wanted.
August 5, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Emma, thank you for this lovely 5⭐ review. It’s great to hear Aaron respected your budget and helped you find the right phone at the right price. We’re delighted your visit was so positive.
— Three Social Media Team
I couldn’t recommend Pete at Three…
I couldn’t recommend Pete at Three highly enough. He spent a considerable amount of time with me, patiently talking me through all of the different options available and answering every question I had. At no point did I feel rushed or pressured into making a decision.
What particularly stood out was how helpful and considerate he was when it came to my elderly parents. He took the time to sit with me and explain the options that would suit them too, and reassured me that when they come into the store, he will personally help them set up their new phones and transfer everything across from their old ones.
Pete genuinely could not have done more to help. His patience, knowledge and customer service were exceptional, and it was lovely to deal with someone who was willing to take so much time to make sure we understood everything and were happy with our choices.
A huge thank you to Pete — he is an absolute credit to Three.
August 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for the fantastic 5⭐ review, Amy. Pete’s care, clarity, and commitment to helping both you and your parents shine through in your experience. We’re delighted he made everything easy and reassuring.
— Three Social Media Team
Very helpful
August 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Lynn, it's wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Very good service
August 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That’s brilliant, Sally 🌟 Glad to know the support left such a positive impression 💙
- Three Social Media Team
Lovely staff!
Peter was very helpful in talking me through the available deals for home broadband and setting me up with the best product suited to me. Very straightforward process and helpful staff!
August 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Sophie, it’s great to hear Peter made everything easy to understand and helped you pick the right broadband plan. – Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Janice, it’s wonderful to know Tommy made your time with us worthwhile and helped create an experience that left you feeling delighted with the outcome. — Three Social Media Team
Paris sorted me out a great deal and…
Paris sorted me out a great deal and setup new phone.
August 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey, Linda. We're thrilled to hear that Paris sorted you out with a fantastic new phone and deal. Thank you for sharing your feedback! 😇 - Three Social Media Team
Amy was really helpful
August 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We're so glad to hear Amy worked their magic, Geoffrey:) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
This made our day 🌈 Trevor. We’re glad Paris delivered such top‑tier support 🌼
- Three Social Media Team
Very supportive service made it very…
Very supportive service made it very easy to sort out new phone and provided a great service
July 25, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Jack, We are glad to hear that you received such supportive care and that getting your new phone sorted was made so easy. It is great to know you had an excellent experience with us.— Three Social Media Team
Tommy was an absolute gem woth helping…
Tommy was an absolute gem woth helping me throuhh every step, would defo reccomend!!!
July 20, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Jake,we're delighted you had such a smooth experience with Tommy. Thank you for the amazing 5⭐ review! Your recommendation really means a lot to us.
Three Social Media Team
Paris was more than helpful and went…
Paris was more than helpful and went above and beyond to help us in the Newcastle branch,would recommend the3 branch there.
July 20, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Your shout‑out is WOW 🎯 Angela. We’re overjoyed Paris’s dedicated support at our Newcastle branch went the extra mile, and your recommendation speaks volumes 🌟
- Three Social Media Team
Excellent customer service from Peter
Excellent customer service from Peter , asked about my requirements and pointed out the features and benefits of my different options.
July 18, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there, we’re happy to hear Peter provided helpful advice and made your decision easier. Thank you for taking the time to share your experience. – Three Social Media Team
Peter was a very nice man and helped me…
Peter was a very nice man and helped me with all my questions
July 15, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for the 5 ⭐ review, Chris! We truly appreciate you sharing your experience. It's wonderful to hear Peter provided you with outstanding care.
— Three Social Media Team
Martin at 3 store Newcastle was…
Martin at 3 store Newcastle was excellent
So helpful and friendly
Well done to Martin for excellent service
July 14, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Simon, thanks for the amazing 5⭐ feedback. We’re delighted to hear Martin delivered top tier assistance with a warm approach and created a seamless experience at our Newcastle store.
– Three Social Media Team
The experience that I had today with…
The experience that I had today with Peter was wonderful. He helped me a lot by advising me to buy a new Android Phone.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Andrei, thank you so much for this amazing feedback. Peter is a valued member of our team, and it is wonderful to know that his expert guidance helped you select the perfect new smartphone! 😇 - Three Social Media Team
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