A great experience in the Newcastle shop, both Lee and Paris were extremely helpful and dorted me a new phone in no time
Company replied
Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
Company replied
Came into store and spoken to Aaron today and he managed to help me get better value compared to what I was spending with Aaron and made I all simple for me to understand, thank you
Company replied
Came in for a replacement phone and was served by Aaron. Was very knowledgeable about the phone and affordability. I had a budget which he respected and he found me a suitable phone for a good price.... See more
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Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
165 reviews
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Reply from Three UK - 3Store N'castle (N'humberland)
This made our day 🌈 Trevor. We’re glad Paris delivered such top‑tier support 🌼
- Three Social Media Team
Very supportive service made it very…
Very supportive service made it very easy to sort out new phone and provided a great service
July 25, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Jack, We are glad to hear that you received such supportive care and that getting your new phone sorted was made so easy. It is great to know you had an excellent experience with us.— Three Social Media Team
Tommy was an absolute gem woth helping…
Tommy was an absolute gem woth helping me throuhh every step, would defo reccomend!!!
July 20, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Jake,we're delighted you had such a smooth experience with Tommy. Thank you for the amazing 5⭐ review! Your recommendation really means a lot to us.
Three Social Media Team
Paris was more than helpful and went…
Paris was more than helpful and went above and beyond to help us in the Newcastle branch,would recommend the3 branch there.
July 20, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Your shout‑out is WOW 🎯 Angela. We’re overjoyed Paris’s dedicated support at our Newcastle branch went the extra mile, and your recommendation speaks volumes 🌟
- Three Social Media Team
Excellent customer service from Peter
Excellent customer service from Peter , asked about my requirements and pointed out the features and benefits of my different options.
July 18, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there, we’re happy to hear Peter provided helpful advice and made your decision easier. Thank you for taking the time to share your experience. – Three Social Media Team
Peter was a very nice man and helped me…
Peter was a very nice man and helped me with all my questions
July 15, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for the 5 ⭐ review, Chris! We truly appreciate you sharing your experience. It's wonderful to hear Peter provided you with outstanding care.
— Three Social Media Team
Martin at 3 store Newcastle was…
Martin at 3 store Newcastle was excellent
So helpful and friendly
Well done to Martin for excellent service
July 14, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Simon, thanks for the amazing 5⭐ feedback. We’re delighted to hear Martin delivered top tier assistance with a warm approach and created a seamless experience at our Newcastle store.
– Three Social Media Team
The experience that I had today with…
The experience that I had today with Peter was wonderful. He helped me a lot by advising me to buy a new Android Phone.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Andrei, thank you so much for this amazing feedback. Peter is a valued member of our team, and it is wonderful to know that his expert guidance helped you select the perfect new smartphone! 😇 - Three Social Media Team
The experience that I had today with…
The experience that I had today with Peter was brilliant. He helped me a lot by advising me to buy a Android phone.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Alexandra, it’s brilliant to hear Peter got you sorted with the right offer. Thank you for sharing this amazing 5⭐ review!
Three Social Media Team
Aaron very nice person
Aaron very nice person. Helped with my bill and with whatsapp. Thank arone nice guy
July 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Fatu, we’re really glad to hear that Aaron was able to support you with both your bill and WhatsApp. Thank you for sharing your feedback 😊
-Three Social Media Team.
Spoken to aaron today in reguards to…
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understood what I was doing going ahead
Thank you so much for your patience Aaron
July 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello John, we’re delighted Aaron could guide you through everything clearly. Your kind words mean a lot. - Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Thanks for sharing, 🎉 Jan! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Tommy was absolutely amazing very…
Tommy was absolutely amazing very helpful he was great
July 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Daniel, this is brilliant to hear! We are so glad that Tommy looked after you so well and provided such fantastic support during your interaction with us. Thank you for taking the time to share your feedback.— Three Social Media Team
I visited the Newcastle three to sort…
I visited the Newcastle three to sort out my billing and Peter assured me and was super helpful!
July 9, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Lilli, thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear that your visit to our Newcastle branch left you feeling completely at ease. Providing clear, stress-free support with account details is exactly what we aim for. 😇 - Three Social Media Team
Perfect service from Peter again and…
Perfect service from Peter again and again.
July 8, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Ken, We are absolutely delighted to hear about your consistently excellent experiences with us. It is always our goal to provide top-tier support during every interaction, and we appreciate you letting us know we hit the mark.— Three Social Media Team
Came into store wanting to cancel a…
Came into store wanting to cancel a contract since im paying so much but Aaron in store helped me understand what Im paying for and helped me reduce it down by half 10/10
July 7, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for the fantastic feedback, Michaela! We’re so happy Aaron could explain everything clearly and help lower your costs. 😊 — Three Social Media Team
Amazing service
Peter was very helpful and friendly. Got our data Sims sorted very quickly with a great discount.
July 7, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Sophia 😊
Thanks so much for the lovely words!
Peter is thrilled he could help and get your SIMs sorted fast with a sweet discount.
We’re glad you had an amazing experience!
— Three Social Media Team
Great help from Aaron
Great help from Aaron, helped me greatly to get a phone deal which I came with an idea for and he gave me an even better deal.
Thank you Aaron and appreciate your help.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Cosmin. Thank you for sharing your experience. We are thrilled that Aaron could take your initial idea and find an even better deal to maximize your value today.— Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Lynniechiff. Thank you for letting us know. We are so glad Amy could get everything sorted out smoothly for you.— Three Social Media Team
Fantastic
Im not very technical but lee explained everything for my phone and broadband so i could understand it.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for sharing this amazing 5⭐ review, Kevin! We’re delighted to hear everything was explained clearly and made easy to follow. Wishing you a fantastic day ahead.
Three Social Media Team
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