Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
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Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
A great experience in the Newcastle shop, both Lee and Paris were extremely helpful and dorted me a new phone in no time
Company replied
Came in for a replacement phone and was served by Aaron. Was very knowledgeable about the phone and affordability. I had a budget which he respected and he found me a suitable phone for a good price.... See more
Company replied
Came into store and spoken to Aaron today and he managed to help me get better value compared to what I was spending with Aaron and made I all simple for me to understand, thank you
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
166 reviews
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Fantastic
Im not very technical but lee explained everything for my phone and broadband so i could understand it.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you for sharing this amazing 5⭐ review, Kevin! We’re delighted to hear everything was explained clearly and made easy to follow. Wishing you a fantastic day ahead.
Three Social Media Team
Peter was extremely helpful as is the…
Peter was extremely helpful as is the whole team !
July 1, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Kamelia, that’s lovely to hear. Peter’s support clearly made a difference, and it’s great knowing the whole team contributed to a positive experience. Thanks for sharing your thoughts.
— Three Social Media Team
Paris was great established the problem…
Paris was great established the problem and sorted me out a good deal and phone 10/10.
June 26, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Wow, Robert! 🎉 It’s wonderful to hear that Paris made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! – Three Social Media Team
Came into store for some help with my…
Came into store for some help with my contract and I spoken to Aaron in which he led me onto the right path with which team would be best to contact for my current situation
June 26, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Nadesu, Thanks for taking the time to share your experience with us. We are delighted to hear that Aaron was able to point you in the right direction and help resolve your contract query. — Three Social Media Team
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Raheem, appreciate you sharing this! Always great to hear when things go well. The team will love this shoutout! -Ayesha
Came into store and spoken to aaron…
Came into store and spoken to aaron today in reguards to my phone constantly playing ads and taking over the whike phone but he reassured me making sure it can all be fixed
June 17, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Irene, you’ve just made our day ✨ We are glad Aaron offered such clear reassurance and expert focus to ensure those phone ads can be fully sorted. Our team loves delivering such capable support 🌸 -Arvind
Aaron was very helpful and kind enough…
Aaron was very helpful and kind enough to help us today
June 17, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Kandel, it is lovely to hear that Aaron was so kind and helpful to you today. We really appreciate you letting us know about your great experience! -Kishan
I concerns was politely resolved by…
I concerns was politely resolved by Martin, he was very clear with his explanation and was very patient in answering every questions I asked and gave me a good advice on what may be beneficial for me
Good service in general
June 15, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Joanne, it is wonderful to hear that Martin was so patient, clear, and polite while addressing your concerns and offering beneficial advice. Thank you for sharing your positive experience with us! -Kishan
Peter is professional and clear about…
Peter is professional and clear about the WiFi router and data plan. The whole process is clear and accurate, he is really helpful and friendly.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there 🎯 We’re glad Peter’s expert guidance and clear layout regarding the router and data plan ensured a completely smooth experience. Here’s to smooth moments ahead 🌸 -Arvind
Excelent service from Peter
Excelent service from Peter. Very helpful. Well done.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Margaret, that’s brilliant! We’re thrilled to hear that Peter made your experience such a positive one. Thank you so much for the amazing 5⭐ review! -Veronica
Very friendly and very professional
Very friendly and very professional
June 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there, a very friendly and highly professional standard of care was delivered to ensure you had a great experience, and we truly appreciate your excellent feedback. -Kishan
Peter provided excellent service and…
Peter provided excellent service and advice! Thank
June 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Joseph, it is brilliant to hear that you had such a great experience during your recent interaction. We are incredibly glad Peter could step in to guide you through your choices and provide such stellar support. -Shivam
Had a great experience today was made…
Had a great experience today was made very smooth and easy by Peter
June 11, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Divine, it is wonderful to hear that your experience today went so smoothly and comfortably. We are incredibly glad Peter could step in to guide you through everything and make the whole process completely effortless. -Shivam
Reply from Three UK - 3Store N'castle (N'humberland)
Big shoutout to Paris for turning customer service into a full-on positive experience. Your feedback means a lot ☺️ -Neha
Great customer experience
Peter was absolutely lovely and gave fantastic service, helping me choose the right option for my needs and walking me through every step in detail.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Oh wow, Elson! Thank you for sharing your thoughts about Peter. We’re so glad he could guide you along the way, and here’s to many more smiling moments together! 💗 — VodafoneThree Social Media Team
Amy always helps me
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello Janice, we appreciate your feedback. It is great to hear that you always receive helpful service from Amy. -Kishan
Peter was amazing and helped me with…
Peter was amazing and helped me with all my enquiries.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Thank you so much, Nancy and Graham. We’re delighted to hear Peter was amazing and helped with all your enquiries. Your kind words mean a lot. -Ayesha
Peter was really lovely
Peter was really lovely. Great customer service.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey there! 🎊 Great to hear. Hats off to Peter for making the experience epic. Your feedback means a lot to us! -Neha
Amy is class
June 3, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Tony, we’re thrilled Amy delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Peter was great today
Peter was great today, very knowledgeable & helpful, thankyou
May 30, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there, your words truly spotlight Peter's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
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