Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... See more
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Location
Switch locationUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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See what reviewers are saying
A great experience in the Newcastle shop, both Lee and Paris were extremely helpful and dorted me a new phone in no time
Company replied
Came in for a replacement phone and was served by Aaron. Was very knowledgeable about the phone and affordability. I had a budget which he respected and he found me a suitable phone for a good price.... See more
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Came into store and spoken to Aaron today and he managed to help me get better value compared to what I was spending with Aaron and made I all simple for me to understand, thank you
Company replied
Company details
About Three UK - 3Store N'castle (N'humberland)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, United Kingdom
- 01912612867
4.9
Excellent
166 reviews
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Aaron was great
Aaron was great. Extremely helpful and kind. I was at the Newcastle Northumberland street store.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Daniel, thank you for sharing this feedback 🌟. We’re delighted Aaron gave you such excellent support during your visit to our Newcastle Northumberland Street store 💙. -Shivam
Lauren in the northumberland street…
Lauren in the northumberland street store has been fantastic helped me pick a new phone and also set it up for me
February 12, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Wow! 🎉 Amazing, Colin! It’s great to know that Lauren was super helpful to you at our Northumberland street store. Thank you so much for sharing this, we’re always happy to help! 😄 -Kashish
Three shop. Northumberland Street, Newcastle.
The store assistant that dealt with me (Aaron) was extremely helpful and efficient in setting up my new phone.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Keith, we’re delighted to hear Aaron provided such knowledgeable and welcoming assistance, carefully walked you through each detail, and made your phone setup quick and stress free. Your kind words mean a lot to us ☺️ -Neha
Jasmine customer skills
I was greated by jasmine who helped me out by getting my SIM card and offered me a WiFi hun which was amazing of her she had great customer service skills and supper friendly
February 6, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Nathan! It’s fantastic that Jasmine made you feel welcome and ensured you were all set with your connectivity. We’re glad the support with your home internet options made a positive impression. -Kishan
We were assisted by Lee he could not…
We were assisted by Lee he could not have been more helpful, we were advised by a friend to use 3 and it was a great service definitely use them again 5 * service 👍
February 5, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Angela, we’re delighted Lee made your visit straightforward and positive. It’s great to know a friend’s recommendation led you to us, and the experience matched your expectations. ☺️ -Prabhjeet
Happy with staff jasmine
February 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We love hearing this, Kevin. We’re thrilled that Jasmine was able to give you great support and make your visit seamless. 😊 Thank you for your lovely review. -Neha
Excellent service from Jasmine
Excellent service from Jasmine, helped with broadband. 5 stars
February 4, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey Donald! Jasmine is truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
Very helpful, patient and transparent
Jasmine ( a trainee) took on the mantle to serve us the moment we got into the shop. She listened to our query and although it was frustrating skipping through multiple deals, she was still quite patient and nice about it. Explained the whole thing to us and gave us what we felt was the best deal. Will be staying with 3 for a long time now due to this experience. Hope everyone has such a wonderful experience as I did. I’m happy with the service I got in store and the deal I was offered. I switched from the other provider so quickly. PS: I was most impressed as she was very transparent with price increases and how to cancel should we wish to, this is something my precious provider simply hid till it was too late. 5 star
February 1, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Five ⭐ has never felt so rewarding. It’s fantastic to hear how attentively Jasmine supported you and how confidently she guided you through every step. We’re glad she made such a strong impression. Knowing that this experience encouraged you to stay with us means a lot, and we truly appreciate you taking the time to share it. Justice 🙌✨ -Manavata
Straight forward and helpful
Straight forward and helpful! Paris was lovely
February 1, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
YAY 🎉 Shaye, we love hearing this 🌟 Delighted to know Paris ensured everything went seamlessly. Enjoy the rest of your day 😊 -Arvind
Had a problem in a 3 Store…
Had a problem in a 3 Store and called in to the other 3 branch on Northumberland St to ask if they could help. Amy made a couple of calls and went the extra mile to make sure her customer got what they needed. Very happy days. Many thanks Amy you are brilliant 11 out of 10 scored.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
We’re glad Amy made those calls and went the extra mile to ensure you got the help you needed at our Northumberland Street store. Lillian and Les, we’re delighted you felt supported, and your 11 out of 10 rating says it all! 🥰 -Ayesha
Aaron was professional polite and I was…
Aaron was professional polite and I was pleased with my purchase.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Yay! We absolutely love hearing this 🎉 Aaron truly works his charm, James! Thank you for making our day, we hope yours is just as amazing ☺️. -Kashish
Great customer service
Aaron was very helpful and friendly, made the sim switch very quickly and didn't take much time.
January 25, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Heidi, thank you for sharing your lovely experience 🎯 We’re pleased to hear Aaron made everything simple and smooth for you. Have a fantastic day 🌟 -Arvind
Aaron did a fantastic service of…
Aaron did a fantastic service of helping me setup a new phone and made everything was up and running before I left the store also ensuring I was confident with using the phone going ahead
January 24, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
First class service from Aaron today…
First class service from Aaron today and went and explained everything to the fullest
January 24, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hi Mr Bennett. We’re glad Aaron provided outstanding support and made the whole process easy. Your feedback means a lot to us. 😊 -Prabhjeet
Miss sold a contract to my 85-year-old
Miss sold a contract to my 85-year-old, vulnerable, mother-in-law with parkinson's disease, who is housebound. Noticed she was paying a conract to 3 UK for £17.50 a month. Contacted them and they said it was for a contract with two telephone numbers that we had never heard of and they wanted to validate to an email that never came.Or that we knew of. Because of this, they said she would have to go to the local shop even though I repeatedly told them she was housebound. These said there was no other way, and if I wanted to stop the contract, she would have to pay an exit fee, which came to more than all the monies due for the remaining time on the contract. She has never used either of these telephone numbers or knew anything about them or the email they said they were sending her information too. This is disgusting treatment of an elderly, confused and ill Lady.
January 23, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hello there.
We're sad to hear this has happened. We're always working to make things as easy as possible for our users, but security is something that can be a bit less flexible due to the importance of protecting user data. If you'd like to manage the account on your mothers behalf, you can be added as a named person on the account. This means the team on the phone and web chat would be able to discuss the details of the account with you.
If you'd like to arrange that, we'd recommend speaking to our Wellness Team here: https://bit.ly/3yhkuLZ They will be able to advice on what information they may need to get you set you up. Thanks for taking the time to leave your feedback, it helps us know where things are going well, and where work still needs to be done. -Pete
Paris and amy were fantastic got me a…
Paris and amy were fantastic got me a great deal and i am super happy.
January 22, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey there, we’re glad to hear that Paris and Amy supported you well and helped you secure a deal that met your expectations. We appreciate you taking the time to share your experience. -Afaq
Paris was great
Paris was great, she went through every last crumb and got me the best deal!!
January 22, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
That’s amazing! We’re delighted to hear that Paris went above and beyond to provide exceptional support. Have a wonderful day. -Manavata
Great experience
Off chance I was passing the shop, popped in to get my phone sorted out. I was met by a lovely young lady called Jasmine who was very attentive and courteous and I will be asking to speak with her again when I’m in.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
🌟 Thank you for sharing this lovely feedback, Brenda! 😊 We’re so glad Jasmine made such a positive impression. We can’t wait to welcome you back! -Veronica
Jasmine was fantastic
Jasmine was fantastic! Extremely professional, kind and very willing to help answer all of my questions (there were many) She made the whole experience a lot easier and put my mind at ease about what phone to get and how much it was going to cost me. Top service! I couldnt recommend her more. Thanks Jasmine!
January 18, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Your message is the best compliment we could ask for, James 💙. Jasmine’s care and excellence truly shine in your review, and knowing she made your experience special means so much to us 😊 -Ashifa
Came in to store to see Aaron and he…
Came in to store to see Aaron and he explored everything in my account and explained to me in a simple way so I didnt feel silly but best experience I've ever had with three
January 16, 2026
Unprompted review
Reply from Three UK - 3Store N'castle (N'humberland)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
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