Max was AMAZING! so patience with me and informative. Felt like he was really taking care to understand what we needed. Thank you Three and Max!
Company replied
Location
Switch location80 Northbrook Street & 1 Cromwell Place, RG14 1AE Newbury, South, GB
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See what reviewers are saying
Had the most fantastic experience with max from three in Newbury. I came to upgrade my phone and broadband. So knowledgeable in all aspects of his job. Super polite and made me feel very comfortable a... See more
Company replied
Have been into store today after receiving fantastic service previously. Able absolutely saved the day after my old phone falling in water !!! I now leave with a new phone, all set up, he is the most... See more
Company replied
Tom and Abel were both very polite and helpful to my husband and I when we visited the Newbury Store to sort out the issue of my husband's phone account being suspended. Not only did they sort it effi... See more
Company replied
Company details
About Three UK - 3Store Newbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
80 Northbrook Street & 1 Cromwell Place, RG14 1AE, Newbury, South, United Kingdom
- 0163533170
4.6
Excellent
29 reviews
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Amazing experience!
Max was AMAZING! so patience with me and informative. Felt like he was really taking care to understand what we needed. Thank you Three and Max!
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Great to hear about your experience, Diane—Max’s patience and attention to understanding your needs really reflect the service we aim to deliver, and it’s brilliant to know you felt genuinely supported throughout your visit. -Shivam
Had the most fantastic experience with…
Had the most fantastic experience with max from three in Newbury. I came to upgrade my phone and broadband. So knowledgeable in all aspects of his job. Super polite and made me feel very comfortable and welcome. Will be back very soon
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hey, Jazmin! We’re thrilled to hear that Max at our Newbury store looked after you so well. It’s great that he could share his expertise to get your phone and broadband upgrades sorted while making you feel welcome. 😇 -Prabhjeet
I went into Three today for a problem…
I went into Three today for a problem with my phone and Max said he would help, he kept his word and was really kind. He fixed my phone and explained everything really well.
Overall, the customer service was great.
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hi Amelia, it’s great to hear that Max was so kind and helpful in getting your phone sorted and clearly explaining everything for you! ✨ -Kishan
Today abel was fantastic there's…
Today abel was fantastic there's nothing he couldn't do so happy and also max
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
This made our day ✨ Alison, We’re thrilled that Abel delivered such standout support and that Max also played a part in making the experience feel so positive. Here’s to many more bright moments ahead ❤️ -Arvind
Max! Newbury Store
Have recently Visited your Newbury Branch and was greeted By Max. He was very friendly and very knowledgeable. He helped set up WIFI and Sim only deal! Would 100% recommend to anyone.
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hi Molly, we truly appreciate your kind words! It’s wonderful that Max’s guidance made everything simple. Your recommendation means so much to us. -Suhaas
Lovely friendly staff
Lovely friendly staff, no waffle, just good honest service.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hi David, thank you for taking the time to share this 🎯 We’re delighted that our team made everything simple for you. Wishing you an amazing day 🌼 -Neha
Brilliant experience
Brilliant experience, made everything as simple and as smooth as possible.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
We really appreciate this, Jack. Creating uplifting moments and delivering standout service is what motivates us every day, and the team brought that to life wonderfully. -Ashifa
Upgrade
Angelo and Abel helped me upgrade to a new phone, amazing experience!
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hi Dalvan, there’s nothing quite like the feeling of getting a new phone, so we’re glad that Angelo and Abel were there to make the upgrade such a breeze. It’s great to know you had a smooth experience from start to finish. Thanks for sharing your feedback and for being part of the network. -Kishan
Quick
Quick, efficient and the two guys who served me. Max and Abel are a credit to 3
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hey George, thank you for sharing this amazing 5⭐ review! We’re thrilled that Max and Abel gave you such a fantastic experience. -Veronica
Very informative,easy process.
Very informative,easy process.
Polite & kind assistant
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Lynne, your feedback is fantastic ✨ It’s great to know the process felt smooth and our team offered such supportive and courteous service. Thank you for taking the time to share your experience. -Arvind
Really good customer service from Steve…
Really good customer service from Steve and Abel setting my new phone up for me
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Amazing to hear, Suzette! Steve and Abel provided you with the very best service throughout, and we’re really happy to know that. We hope you’re enjoying your new phone and that it treats you well :) -Ayesha
Amazing staff
Amazing staff, Max and Abel were superb, patient, smiling all the time, I felt very comfortable, very grateful.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hi Rose, we’re glad Max and Abel’s professionalism and kindness left you feeling comfortable and valued. -Shivam
Reply from Three UK - 3Store Newbury
Amazing! We love hearing that Max and Abel from our Newbury store made such a strong impression with their brilliant service. Thank you for sharing your joy with us. ☺️ -Prabhjeet
Great help from the store
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Chris, lovely to hear the store team assisted you so well. We appreciate you taking the time to share your experience. -Suhaas
A replacement phone
Have been into store today after receiving fantastic service previously. Able absolutely saved the day after my old phone falling in water !!! I now leave with a new phone, all set up, he is the most patient, amazing young man!!!
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Oh, this is just wow, Nikki! It’s wonderful to hear that Able made everything perfect for you. We look forward to welcoming you back soon! ☺️ -Kashish
I was served by max
I was served by max. Made to feel really welcome and was very helpful. Really good service.
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hi there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Max was great
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
That's fabulous, Joe! We're glad Max gave you the support you needed 🙂 Thanks for a great review. -Neha
Flawless service from James
Flawless service from James. Quick, efficient and transparent all the way through while being friendly and approachable.
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Hey Erik, that’s incredible! We’re happy to know James gave you such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Tom has been amazing help to swt up…
Tom has been amazing help to swt up business account under 15 minutes
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Newbury
Incredible shoutout, Shruti! 🚀 Tom’s efficiency made setting up your business account a breeze. 💥 Your feedback truly energizes us! 🌟 -Ayesha
Amazing customer service
Amazing customer service, can come in for anything and they will help and explain. Nothing is to much trouble! would recommend the 3 staff to everyone (we've just moved my parents phones over to them for their customer service!)
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Newbury
Hi Tracey! 🎉 This is amazing to see! We are over the moon to hear that our team made a positive impression on you and your family. It’s great to know you feel well looked after whenever you visit. We appreciate the 5 ⭐ rating and are happy to have you all with us! -Kishan
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