Brett was kind and friendly. He helped me with exploring the options and getting set up quick so I could have my broadband ready. He's also offered further help if needed once I am good to go and said... See more
Company replied
Location
Switch location45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA North Shields, North, GB
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See what reviewers are saying
Got my new phone at North Shields Three shop from Andy, he was an amazing adviser and got me the best deals which is fab 👌 10/10 for the service.
Company replied
Great service from Paul and Andy. Sorted out a new three honor phone and linked it to a cracking deal. Really impressed with and tied up with Vodaphone. Works well in Europe. Looking forward to get... See more
Company replied
Fantastic service! A nice friendly man called Brett helped me out. I urgently needed some help regarding a dementia friendly phone for my Dad and had issues talking to another provider on the phone! B... See more
Company replied
Company details
About Three UK - 3Store North Shields
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA, North Shields, North, United Kingdom
- 01912574774
4.8
Excellent
102 reviews
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Had a huge problem with my phone
Had a huge problem with my phone, couldn't get anything to work, came into north shields shop today and seen Brett, I had to get a different phone as mine was completely broken. Service was fast, helpful and I'm very satisfied with outcome. Would recommend Brett and three shop in North shields to anyone
January 17, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
That’s impressive, Julie. We’re glad Brett at our North Shields store was able to turn a tricky phone issue into a smooth solution with great care and support. Your feedback truly brightened our day. ☺️ -Prabhjeet
Very helpful staff
Very helpful staff member and made the visit a breeze
January 17, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hello Hazel, thank you so much for your 5 ⭐ review! 🎉 We’re glad you enjoyed our services, and we’re always here to help. ☺️ -Kashish
Great help and service
Paul patient and really helpful. Very efficient. Over and above what I expected. New phone and tablet all setup. Highly recommended.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thank you for your feedback, Valerie. We’re delighted Paul went the extra mile to get everything set up for you. -Shivam
Andy was very helpful very polite
January 13, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Mrs. Taylor! 🎊 That’s great to hear. Hats off to Andy for making the experience epic. Your feedback means a lot to us! -Ashifa
Reply from Three UK - 3Store North Shields
Hey.
Thanks! Your review is really appreciated. -Pete
Amazing service from Andy
Amazing service from Andy, looked all our accounts and saves me a ton of money l.
Credit to three A+++
January 7, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Raymond, thanks so much for your amazing review! Andy will be super happy to know he made such a difference for you. 🌟 We hope you have a lovely day! ☺️ -Ayesha
5* service
Aki was amazing from start to finish! Highly recommanded! Thanks again guys!!!
December 31, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
Wow, Geoffrey, this is fantastic to hear! Aki will be overjoyed with your kind words. Thank you for choosing us! Wishing you a Happy New Year ✨ -Ayesha
5G hub experience
Very fast and straightforward process, with no issues.
December 31, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
That’s wonderful, Hassan. We’re glad that our team was able to make your experience remarkable. We truly value your feedback. -Manavata
Excellent service and helpful advice…
Excellent service and helpful advice and nice and quick from Aki
December 24, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
Thank you for your 5 ⭐ review, Paul! We’re thrilled to hear Aki made everything straightforward and provided such great support -Shivam
Aki helped us with a replacement sim
Aki helped us with a replacement sim. Very helpful
December 23, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Amanda, it’s good to hear that Aki could assist with your recent sim request and make the process straightforward for you. Thank you for choosing us and for the 5 ⭐ review. -Kishan
Paul the assistant manager
Paul the assistant manager, was so helpful today. From start to finish he helped me set up my brand new iPhone and nothing was to much for him.
Thanks Paul, I will definitely be back into store to see you. Exceptional customer service.
December 10, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Marc, thanks a ton for the 5 ⭐ review. Great to hear Paul made your visit fabulous. Hope to see you soon! -Afaq
Amazing service by Andy
December 6, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
The young man was very informative and…
The young man was very informative and gave us a plan that was suitable and affordable for our needs.
December 3, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
We're glad to hear that you were offered a plan that suited your needs, that's brilliant, Linda :) -Scott
Reply from Three UK - 3Store North Shields
This is what we like to hear. Thanks for the 5⭐ review! Great work Andy 🎉 -Jade
Andy was amazing
Andy was amazing, gave me all the info and advice without any hard sell. Top marks from me!
December 2, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
We totally appreciate your 5* review - Have a nice day -Maxine
Reply from Three UK - 3Store North Shields
Hey Vidaei, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
💯 Great job Paul assistant manager
💯 Great job Paul assistant manager. Very helpful and explained everything to me. Without rushing. He showed me how to fully set up my broadband too. Thank you
November 14, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
Thanks for this fantastic 5⭐ review, Linda. We appreciate you taking the time to send this over! Well done Paul 🎉 -Jade
Don't fall for the order not completed lie
I went to to collect an item I had ordered online, Paul the assistant manager lied and said the order had not completed so he immediately without asking me started showing me how much he could do the item for, guess what it was more than I had signed up for online. When I told him I would not be signing up with him he walked to his manager who told him to "sign me up"
He did not pull my order up or even check in the back to see if my order was there. I walked out an unhappy customer.
I rang 3 as soon as I left and told them what had happened they assured me Paul had lied to me so he could have the sale in his shop. They are currently investigating this.
So a heads up if you go to 3 in north shields, a guy with a horrendous comb over is waiting to scam you.
November 7, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
We're incredibly sorry to hear of the poor experience you've had in one of our stores, Jack.
We're glad to hear that our team are looking into this for you and we're assured the correct steps will now be taken.
If we can help you further with this, please do reach back out: https://bit.ly/3q3xZ0c -Jade
Give them a try, you'll be impressed.
The staff were very keen to help and very knowledgeable about the products. They gave me clear and precise instructions on what to do after. They even helped put my screen guard on, advised me about an issue I had with my Wallet software, and helped register me for Samsung products.
Honestly, they couldn't have been more helpful and I'm glad I went there!
September 30, 2025
Unprompted review
Reply from Three UK - 3Store North Shields
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Reply from Three UK - 3Store North Shields
Hi.
Thanks! Your review is really appreciated. -Pete
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