Company isn’t the best however the lovely lady Gabriela that helped us while we was in the Norwich store today was absolutely brilliant. Not only was she helpful in sorting our sim contracts but she w... See more
Company replied
Location
Switch location115, Merchants Hall Lower Ground, Chapelfields Shopping Centre, NR2 1SH Norwich, Midlands, GB
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See what reviewers are saying
I am a complete technophobe when it comes to phones and delay replacing them (let alone changing service provider) because it stresses me out so much. Nathan was patient and explained everything to me... See more
Company replied
Patiently attend to clients
Company replied
Bought two phones from Three Norwich...Reece is incredible: knows all the details, has the answer to any question, he is friendly and willing to help. Really, really happy with the service provided!... See more
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Company details
About Three UK - 3Store Norwich (Chapelfields)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
115, Merchants Hall Lower Ground, Chapelfields Shopping Centre, NR2 1SH, Norwich, Midlands, United Kingdom
- 01603617167
4.8
Excellent
54 reviews
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Excellent customer service
Excellent customer service , Gabriela thank you for your service .
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
That’s amazing, Stefan. Gabriela’s dedication shines through in the way she assisted you, creating a positive outcome. Have a great day 😊 -Manavata
Great service
Kirstie she’s been very helpful and made everything right for me Thanku very much
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Really helpful on supporting with a new…
Really helpful on supporting with a new plan
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey Karmen, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Dom was helpful and great when sorting a few issues
It was constructive and genuinely helpful good employee
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
What a sweet 5⭐ rating, Philip! We’re heartened to know this has been your experience with us. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
Good buying and upgrade experience.
Very helpful, courteous and excellent knowledge. Thank you.
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey John, that’s awesome! We’re so glad you had a positive experience. Thank you for this amazing 5⭐ review! -Veronica
Kirstie was so helpful and went above…
Kirstie was so helpful and went above and beyond
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
That's impressive, Daniela. We're super happy to hear that Kirstie gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Reply from Three UK - 3Store Norwich (Chapelfields)
Hi Desai, thank you so much for the 5 ⭐ review! We're always happy to help. -Suhaas
Experience was extremely best with…
Experience was extremely best with Gabriela. She was very cooperative with us. Gave all important information which we need to know. Overwhelmed experience. Thank you very much.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Kirstie has given amazing and honest
Kirstie has given amazing and honest, helpful support.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Norwich (Chapelfields)
That’s amazing, Prisca! We really love hearing that from our customers. Thank you so much for the 5⭐ review! Wishing you a wonderful day 😊 -Ayesha
Gabriela was very helpful in helping me…
Gabriela was very helpful in helping me make the right decision on a new phone.
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey Joseph, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Gabriel
Gabriel, in your Norwich Chantry place is always so welcoming and extremely helpful, she is an asset to your company
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Wow, Sally, thank you for your glowing 5 ⭐ review and kind words. We’re delighted Gabriel made your visit smooth and enjoyable. Wishing you a Happy New Year 🎊 -Arvind
Excellent service fromGabriela
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Superb, Shepherd! 🌟 A big shoutout to Gabriela for making your experience truly extraordinary. Thank you for your kind words! 💛 -Ashifa
Great service
Great service
Gabriela was very helpful ,sorted me out with a great deal and very friendly ! Will definitely come back
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Wow, we absolutely love hearing this, Svetlana! Thank you for the fantastic 5 ⭐ review. Have a wonderful day! -Afaq
Gabriel was very helpful and was able…
Gabriel was very helpful and was able to answer all questions thankyou
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
We love hearing this, Lindsay! 🎊 Gabriel’s effort truly made a difference and we’re excited to keep delivering great service. -Shivam
Gabriel was very informative would…
Gabriel was very informative would recommend
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey Anthony, we appreciate you writing an excellent review. We're glad Gabriel could help :) -Manavata
Perfect great service from Gabriela
December 26, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thank you, Julia! Gabriela made sure everything went smoothly, and we truly value your 5 ⭐ feedback. -Shivam
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Reply from Three UK - 3Store Norwich (Chapelfields)
Hi Barry, thank you for your 5 ⭐ review and for taking the time to share your experience! It’s fantastic to hear that you received amazing support from Gabriela. -Prabhjeet
Fast and fantastic service from kirsty…
Fast and fantastic service from kirsty this morning. This lady deserves a Christmas bonus
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Wow Ali! 🎉 That’s awesome! A big shoutout to Kirsty for going above and beyond to make your experience exceptional. She’ll be delighted to know her efforts truly made a difference. Wishing you a joyful and magical Christmas! 🎄✨ -Neha
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