Company isn’t the best however the lovely lady Gabriela that helped us while we was in the Norwich store today was absolutely brilliant. Not only was she helpful in sorting our sim contracts but she w... See more
Company replied
Location
Switch location115, Merchants Hall Lower Ground, Chapelfields Shopping Centre, NR2 1SH Norwich, Midlands, GB
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I am a complete technophobe when it comes to phones and delay replacing them (let alone changing service provider) because it stresses me out so much. Nathan was patient and explained everything to me... See more
Company replied
Patiently attend to clients
Company replied
Bought two phones from Three Norwich...Reece is incredible: knows all the details, has the answer to any question, he is friendly and willing to help. Really, really happy with the service provided!... See more
Company replied
Company details
About Three UK - 3Store Norwich (Chapelfields)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
115, Merchants Hall Lower Ground, Chapelfields Shopping Centre, NR2 1SH, Norwich, Midlands, United Kingdom
- 01603617167
4.8
Excellent
54 reviews
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Great service ,thank you Gabriela
Great service ,thank you Gabriela
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
We're glad to hear you had a great experience with Gabriela. Thanks for an awesome review, Andy :) -Scott
Excellent service from Kirsty very…
Excellent service from Kirsty very knowledgeable about the products
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thanks for your feedback, Stephen, and it's lovely to hear that you enjoyed great customer service from Kirsty. We appreciate you taking the time to share this with us. -Michael
Gabriela gave me great advice and…
Gabriela gave me great advice and quickly sorted what I needed do.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey jack, this is what we love to hear! We’re so happy this is the service you received from Gabriela, we’ll certainly be passing your feedback on. -John
Fantastic service from Gabriella.
Fantastic service from Gabriella.
Lovely and polite
Highly recommended
Gabriela is an Asset to your company
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
That's wonderful to hear, RIcky, we appreciate you writing Gabriella a glowing review :) -Scott
everything
everything. first was amazing and had me set up in no time
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellent service ftom Gabriela.
Excellent service ftom Gabriela.
Changing provider to 3 was so easy with Gabriela doing it for me.
Such a lovely lady, so helpful and friendly.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
We're overjoyed that you've joined us, Christine and grateful to Gabriela for helping make that happen :) Thank you -Scott
Very lovely service from Gabriela
Very lovely service from Gabriela. Very welcoming and friendly.
Thank you again and again Gabriela
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thanks for your feedback, Celestine, and it's lovely to hear that you enjoyed great customer service from Gabriela. We appreciate you taking the time to share this with us. -Michael
I'm happy for the service with Gabriela
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Awesome to hear this, we're glad Gabriela could help! Thanks for taking the time to leave a review. -Jonathan
Reece helped me today
Reece helped me today. I had my phone stolen and walked in fairly upset and disappointed with the world! He calmly walked me through my options and helped me with a great deal, financially. Leaving the Three store in chantry place a very happy person with faith in the World! Thanks Reece.
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Gabriela was amazing
Gabriela was amazing, sorted me out a great deal for my WiFi and I was in and out In half an hour with my WiFi. Thank you!
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Thanks for your feedback, Lana, and it's lovely to hear that you enjoyed great customer service from Gabriela with your new Home Broadband plan. We appreciate you taking the time to share this with us. -Michael
Gabriela is good in 3 Norwich chapels…
Gabriela is good in 3 Norwich chapels barn
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hello Jamal, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Nathan
Nathan, customer service agent from Norwich Chantry place was very helpful and accommodating.. Thank you.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Adviser was friendly
Adviser was friendly, humorous and attentive. Fast and efficient with excellent customer service skills.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Norwich (Chapelfields)
Hi.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Norwich (Chapelfields)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
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