Walked in to the Pontypridd store today, very apprehensive as I’ve not had the best experiences in the past but I was so pleasantly surprised by the service provided by Matthew in particular but al... See more
Company replied
Location
Switch location89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
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See what reviewers are saying
Went into your Pontypridd store and could not have received better service. Rarely as impressed, Joanna and Matthew (I think) were outstanding. I hadn't planned on buying a new phone, it's stressful t... See more
Company replied
Tom, store manager treated myself and my husband with dignity. We were not patronised with regard to technical info. Everything was explained in a clear way, and all my queries and requirements were s... See more
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The staff was so helpful and patient to set up my new iPhone in the store due to unable to charge my old phone.
Company replied
Company details
About Three UK - 3Store Pontypridd
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, United Kingdom
- 01443402223
4.8
Excellent
89 reviews
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Carmen at pontypridd shop has been…
Carmen at pontypridd shop has been fabulous with us he is very helpful with everything to do with my son and myself
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Amazing, Rebecca! We’re so pleased to hear Carmen at our Pontypridd store has been fabulous in supporting both you and your son. It’s wonderful to know his helpful approach made everything easier for you. 😇 -Prabhjeet
Joanna was absolutely fantastic and…
Joanna was absolutely fantastic and knowledgable
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Carol, thank you for sharing your experience. It’s wonderful to hear that Joanna made everything seamless and provided such attentive support. -Afaq
Cameron has been brilliant with us…
Cameron has been brilliant with us today with our upgrade
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Joanna was really helpful
Joanna was really helpful, and also Matthew was really handy
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
We’re thrilled to hear this! 🌼 Joanna will be delighted to know she made your experience shine. Thanks for letting us know, it truly means a lot to us, Chanel! 🥰 -Kashish
Joanne was really helpful and very…
Joanne was really helpful and very knowledgeable very helpful sorted out our phone contacts and broadband even though it was almost closing time on a Friday evening. highly recommend a visit if you're in the market for broadband great store on pontypridd high street
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Contracts sorted and smiles all around! Joanne truly nailed it, creating an experiences worth recommending. Serving you at our Pontypridd store was an absolute joy, Michelle! -Ashifa
Matthew and Tom
Excellent customer service. Fully satisfied with explanations and service given. The problem was solved.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey, Phil. We’re delighted to hear you received excellent service and clear explanations that fully resolved the issue. It’s great to know you left feeling satisfied with the support provided. 😇 -Prabhjeet
Misha in Pontypridd showed me how to…
Misha in Pontypridd showed me how to use my new phone ,always have fabulous service in the shop from everyone so friendly
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you for sharing your experience, Claire! It’s wonderful to hear that Misha took the time to walk you through your new phone and provided such attentive support. -Afaq
Very good spot very efficient
Very good spot very efficient - cameron
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Martyn, thanks for the review; we’re glad your experience was smooth and speedy. -Kishan
I heard an amazing experience with…
I heard an amazing experience with Joanna, she was very patient with me plus she answered all my questions and made sure I have a better understanding, which helped me in making a better choice for myself. For an African girl like, some persons are abit fast which can affect my understanding but Joanne was very clear and am so happy to have met her😊cause it just made it so easy for me👌
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
That’s such a heart‑warming review, Omonigho! 🌟 We’re delighted Joanna gave you the time, patience, and clarity you needed to feel confident in your choice. It’s wonderful to know her support made things easier for you and left you feeling so positive 🙌 -Shivam
The general assistant manager Matthew…
The general assistant manager Matthew has been a very big help today! I had went into the store as my phone contract is in my dads name who passed away and I needed it changed over to mine, it was a long process but he guided me through it and got it sorted, thankyou so much, really put my mind at ease !x
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Mathew the store assistant manager was…
Mathew the store assistant manager was very helpful and amazing, he has a very welcoming personality and sorted everything out for me and my family, He is a lovely man and great to talk too and he explains everything throughly and well.
thank you mathew
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Lovely review, Emily 🌟 We’re thrilled Mathew looked after you and your family so well, making sure everything was sorted with care. -Shivam
Matthew was extremely helpful and spent a lot of time with us today
Matthew was extremely helpful and spent a long time today sorting out our issues. He's an asset to your team - big thank you Matthew
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Amy. It’s wonderful to know Matthew provided such dedicated assistance and left such a strong impression. -Manavata
3 Sim in Treforest
I haven’t been in the 3 store but I’ve recently had a 3 sim Strong WiFi router installed 2 days ago in treforest & it is an absolutely horrific internet connection. I’m just using up all my mobile data.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Ricky, we’re truly sorry to hear about the frustration you’ve faced. Your feedback is very important to us, and we want to make this right. If you’re still experiencing issues with your network, please visit our Home Broadband Support page at https://bit.ly/3MQgrfW so we can look into this further for you. -Kashish
Mishia was a very helpful advisor…
Mishia was a very helpful advisor helped with all queries
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Frankie, we’re delighted to hear your questions were handled with such care. Mishia’s supportive approach ensured you felt confident every step of the way. -Suhaas
Tom & Mishia are absolutely amazing
Tom & Mishia are absolutely amazing
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Pontypridd
Hi Rachel, thank you for sharing your feedback ✨. We’re delighted to hear you’re very satisfied with the service 😊👍. -Shivam
Reply from Three UK - 3Store Pontypridd
Superb, Paula! We love hearing that Tom was able to help you patiently and quickly. Thanks for spreading the positivity! ✨ -Ayesha
Matthew in the Pontypridd store was so…
Matthew in the Pontypridd store was so helpful! So knowledgeable. Professional and friendly.
Great service!
Thank you
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Annette 😊 thank you for sharing your feedback. We’re delighted to hear Matthew made your experience with our Pontypridd team so positive 🎉 . -Shivam
Reply from Three UK - 3Store Pontypridd
We couldn’t agree more, Nichola! Joanna is a true star 🌟 and we’re grateful to have her on our team. Thanks for sharing your lovely feedback! ☺️ -Kashish
Matthew & joanna were absolutely…
Matthew & joanna were absolutely fabulous
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Fantastic stuff, Melanie! We’re so glad to hear that Matthew and Joanna gave you such great support. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
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