Gary and Matthew were very pleasant ,helpful and knowledgeable. I had rung technical support at 3 with no sense made rung your Pontypridd store advised to bring new router down . Gary sorted it out in... See more
Company replied
Location
Switch location89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
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I received a full special customer service from Joanna. She prompt to details, a good listener and ready to meet or satisfy my need as a customer. She is also highly convincing.
Company replied
Absolute great experience from Mathew today. Phones sorted and explained the mess i had. Cant thank you enough.
Company replied
Having purchased a new phone from the 3 shop in Pontypridd. I needed some help in transferring my old phone to the new one and Connar kindly did the whole procedure for me. He was extremely helpful an... See more
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Company details
About Three UK - 3Store Pontypridd
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, United Kingdom
- 01443402223
4.8
Excellent
104 reviews
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Misha in Pontypridd showed me how to…
Misha in Pontypridd showed me how to use my new phone ,always have fabulous service in the shop from everyone so friendly
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you for sharing your experience, Claire! It’s wonderful to hear that Misha took the time to walk you through your new phone and provided such attentive support. -Afaq
Very good spot very efficient
Very good spot very efficient - cameron
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Martyn, thanks for the review; we’re glad your experience was smooth and speedy. -Kishan
I heard an amazing experience with…
I heard an amazing experience with Joanna, she was very patient with me plus she answered all my questions and made sure I have a better understanding, which helped me in making a better choice for myself. For an African girl like, some persons are abit fast which can affect my understanding but Joanne was very clear and am so happy to have met her😊cause it just made it so easy for me👌
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
That’s such a heart‑warming review, Omonigho! 🌟 We’re delighted Joanna gave you the time, patience, and clarity you needed to feel confident in your choice. It’s wonderful to know her support made things easier for you and left you feeling so positive 🙌 -Shivam
The general assistant manager Matthew…
The general assistant manager Matthew has been a very big help today! I had went into the store as my phone contract is in my dads name who passed away and I needed it changed over to mine, it was a long process but he guided me through it and got it sorted, thankyou so much, really put my mind at ease !x
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Mathew the store assistant manager was…
Mathew the store assistant manager was very helpful and amazing, he has a very welcoming personality and sorted everything out for me and my family, He is a lovely man and great to talk too and he explains everything throughly and well.
thank you mathew
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Lovely review, Emily 🌟 We’re thrilled Mathew looked after you and your family so well, making sure everything was sorted with care. -Shivam
Matthew was extremely helpful and spent a lot of time with us today
Matthew was extremely helpful and spent a long time today sorting out our issues. He's an asset to your team - big thank you Matthew
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Amy. It’s wonderful to know Matthew provided such dedicated assistance and left such a strong impression. -Manavata
3 Sim in Treforest
I haven’t been in the 3 store but I’ve recently had a 3 sim Strong WiFi router installed 2 days ago in treforest & it is an absolutely horrific internet connection. I’m just using up all my mobile data.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Ricky, we’re truly sorry to hear about the frustration you’ve faced. Your feedback is very important to us, and we want to make this right. If you’re still experiencing issues with your network, please visit our Home Broadband Support page at https://bit.ly/3MQgrfW so we can look into this further for you. -Kashish
Mishia was a very helpful advisor…
Mishia was a very helpful advisor helped with all queries
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Frankie, we’re delighted to hear your questions were handled with such care. Mishia’s supportive approach ensured you felt confident every step of the way. -Suhaas
Tom & Mishia are absolutely amazing
Tom & Mishia are absolutely amazing
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Pontypridd
Hi Rachel, thank you for sharing your feedback ✨. We’re delighted to hear you’re very satisfied with the service 😊👍. -Shivam
Reply from Three UK - 3Store Pontypridd
Superb, Paula! We love hearing that Tom was able to help you patiently and quickly. Thanks for spreading the positivity! ✨ -Ayesha
Matthew in the Pontypridd store was so…
Matthew in the Pontypridd store was so helpful! So knowledgeable. Professional and friendly.
Great service!
Thank you
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Annette 😊 thank you for sharing your feedback. We’re delighted to hear Matthew made your experience with our Pontypridd team so positive 🎉 . -Shivam
Reply from Three UK - 3Store Pontypridd
We couldn’t agree more, Nichola! Joanna is a true star 🌟 and we’re grateful to have her on our team. Thanks for sharing your lovely feedback! ☺️ -Kashish
Matthew & joanna were absolutely…
Matthew & joanna were absolutely fabulous
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Fantastic stuff, Melanie! We’re so glad to hear that Matthew and Joanna gave you such great support. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Mishia
Mishia
Great welcome Mishia was grest i give her ten out of ten
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Stephen, thanks a ton for the 5 ⭐ review! We're delighted to hear that Mishia made your experience fabulous. Have an amazing day! -Afaq
Gary
Gary
I was served by a nice young man who looked after me through the entire process got a upgrade a few goodies and a trade in too A+ service kind sir
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
What a fantastic review, Bob! We’re so glad Gary looked after you every step of the way. Enjoy the upgrade and the goodies you absolutely earned them. Have a wonderful day! -Veronica
Joanne was fantastic
Joanne was fantastic, explain everything out and made everything so much easier to understand so thank you Joanne and Mathew for all you help ,always nice to come in to town and talk it through with good understanding staff
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Fantastic feedback, Ner! 🎉 We’re over the moon to hear how smoothly Joanne and Mathew took care of everything. Your brilliant 5 ⭐ review made our day. -Afaq
Cameron and Joanna were extremely…
Cameron and Joanna were extremely helpful and supportive. Spent a very long time giving outstanding customer service and went up and beyond to get me the best deal and ensure I understood
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Cameron and Joanne were extremely…
Cameron and Joanne were extremely helpful in getting our accounts sorted out as we had a few troubles with them. Really helpful and lovely people. Would reccommend.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Cameron was a fantastic sales person…
Cameron was a fantastic sales person and extremely friendly
Would definitely return for future purchases.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
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