Walked in to the Pontypridd store today, very apprehensive as I’ve not had the best experiences in the past but I was so pleasantly surprised by the service provided by Matthew in particular but al... See more
Company replied
Location
Switch location89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
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See what reviewers are saying
Went into your Pontypridd store and could not have received better service. Rarely as impressed, Joanna and Matthew (I think) were outstanding. I hadn't planned on buying a new phone, it's stressful t... See more
Company replied
Tom, store manager treated myself and my husband with dignity. We were not patronised with regard to technical info. Everything was explained in a clear way, and all my queries and requirements were s... See more
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The staff was so helpful and patient to set up my new iPhone in the store due to unable to charge my old phone.
Company replied
Company details
About Three UK - 3Store Pontypridd
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, United Kingdom
- 01443402223
4.8
Excellent
89 reviews
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Mishia
Mishia
Great welcome Mishia was grest i give her ten out of ten
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Stephen, thanks a ton for the 5 ⭐ review! We're delighted to hear that Mishia made your experience fabulous. Have an amazing day! -Afaq
Gary
Gary
I was served by a nice young man who looked after me through the entire process got a upgrade a few goodies and a trade in too A+ service kind sir
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
What a fantastic review, Bob! We’re so glad Gary looked after you every step of the way. Enjoy the upgrade and the goodies you absolutely earned them. Have a wonderful day! -Veronica
Joanne was fantastic
Joanne was fantastic, explain everything out and made everything so much easier to understand so thank you Joanne and Mathew for all you help ,always nice to come in to town and talk it through with good understanding staff
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Fantastic feedback, Ner! 🎉 We’re over the moon to hear how smoothly Joanne and Mathew took care of everything. Your brilliant 5 ⭐ review made our day. -Afaq
Cameron and Joanna were extremely…
Cameron and Joanna were extremely helpful and supportive. Spent a very long time giving outstanding customer service and went up and beyond to get me the best deal and ensure I understood
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Cameron and Joanne were extremely…
Cameron and Joanne were extremely helpful in getting our accounts sorted out as we had a few troubles with them. Really helpful and lovely people. Would reccommend.
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Cameron was a fantastic sales person…
Cameron was a fantastic sales person and extremely friendly
Would definitely return for future purchases.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Brilliant store
Brilliant store, always come to store to sort out issues or get an upgrade
Joanna was great
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Mike! We’re really happy to see this has been your experience. Thank you for this lovely 5 ⭐ review! Hope you have a wonderful day 😄 -Ayesha
Having always had the best service from…
Having always had the best service from the staff at the Pontypridd store. Nothing has been too much for them, always helpful and will look for the best deals as well as giving the most suitable advice.
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Pontypridd
Thanks for this fantastic 5⭐ review, Jacob. We really do love to hear this! Hope you have a great day 😊 -Jade
Great packages great service
I was served by a nice man named Matthew who saved me money on my two phones aswell as my homebroadband couldn't be happier with the service A*****
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Came into store at Pontypridd dealt…
Came into store at Pontypridd dealt with really quick and got me a cracking deal, super helpful 👍🏻
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey.
Thanks! Your review is really appreciated. -Pete
We popped into the Pontypridd Branch…
We popped into the Pontypridd Branch and as always, we had exceptional customer service. Gary served us and he was patient, knowledgeable and so helpful. All team members are also helpful and this is why we return to this branch time and time again. They are to be commended for the care and customer service that they provide customers.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for this great 5⭐ review, Janette. We really do love to hear this! Well done team 👏 -Jade
The staff were extremely helpful and…
The staff were extremely helpful and friendly!!
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
We're very happy with that, Tammy! Thank you for the review :) -Scott
The staff were absolutely amazing
The staff were absolutely amazing
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
That's awesome, Stacey. We're glad to hear it :) -Scott
Fantastic…
Matthew and Gary were absolutely amazing! Made me feel right at home. Very talkative and polite
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for your feedback, Teigan, and it's lovely to hear that you enjoyed great customer service from Matthew and Gary. We appreciate you taking the time to share this with us. -Michael
Brilliamt customer service very happy
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for this fantastic 5⭐ review, Daniel. We really do appreciate it! Have a great day 😊 -Jade
We got perfect help and support from…
We got perfect help and support from Cameron in the store of 3mobile in Pontypridd.He is a lovely man and good in his work.I shall come back because of him .Thank you
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Review
I came to three for porting my network at pontypridd. I met Cameron he explained everything about the plans. Iam really happy for the part of three family. Thankyou
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Pontypridd
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
What an extremely ipgradehelpful chap Matthews…
What an extremely helpful chap Matthews is , will come back to him as and when I need to.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi.
Thanks! Your review is really appreciated. -Pete
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