Walked in to the Pontypridd store today, very apprehensive as I’ve not had the best experiences in the past but I was so pleasantly surprised by the service provided by Matthew in particular but al... See more
Company replied
Location
Switch location89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into your Pontypridd store and could not have received better service. Rarely as impressed, Joanna and Matthew (I think) were outstanding. I hadn't planned on buying a new phone, it's stressful t... See more
Company replied
Tom, store manager treated myself and my husband with dignity. We were not patronised with regard to technical info. Everything was explained in a clear way, and all my queries and requirements were s... See more
Company replied
The staff was so helpful and patient to set up my new iPhone in the store due to unable to charge my old phone.
Company replied
Company details
About Three UK - 3Store Pontypridd
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, United Kingdom
- 01443402223
4.8
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staffs were so lovely and they made…
The staffs were so lovely and they made everything easy and quick.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for your feedback, Benny, and it's lovely to hear that you enjoyed great customer service from the team. We appreciate you taking the time to share this with us. -Michael
Wa well pupdate simleased with Matthew for the…
Wa well pleased with Matthew for the service I got today
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for this fantastic 5⭐ review, Frank. We really do appreciate you taking the time to send this over! Great work Matthew 🎉 -Jade
Cameron (Pontypridd store) supported us…
Cameron (Pontypridd store) supported us for my wifes’ new contract phone. Excellent knowledge, super friendly and easy to chat to. Would highly recommend popping in if you need anything!
October 26, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Matthew and Joanna were extremely…
Matthew and Joanna were extremely helpful and provided a welcoming and friendly service.
October 24, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for the fantastic 5⭐ review, Nia. We really do love to hear this! Well done Matthew and Joanna 🎉 -Jade
Mathew and Tom where great excellent…
Mathew and Tom where great excellent service and I’ll be returning every time
October 24, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for your feedback, Jon, and it's lovely to hear that you enjoyed great customer service from Mathew and Tom. We appreciate you taking the time to share this with us. -Michael
Fab customer service went above and…
Fab customer service went above and beyond will be coming back every time and ask for Mathew and Tom. So happy with our deal
October 24, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thanks for the fantastic 5⭐ review, Laura. We really do love to hear this! Well done Mathew and Tom 🎉 -Jade
Joanna and Matthew were sensational and…
Joanna and Matthew were sensational and really helpful and fantastic.
October 23, 2025
Unprompted review
Reply from Three UK - 3Store Pontypridd
Awesome stuff, Heidi. Have a wonderful day -Maxine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.