I’ve been a Three UK customer for about 8 years now. More recently I’ve had several occasions to visit the Poole branch for technical assistance. The staff there are always extremely helpful. In pa... See more
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Went in to the Poole shop today & was served by Kyle. He helped me with my new upgrade & features on phone as I am completely clueless, lol. Kyle was very helpful, accomodating & polite throughout. Ge... See more
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Kyle waz brilliant a did every think he could to make sure i was happy with my requests. He waz also very patient with me asking a lot of possibly annoying questons.
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My 3 account got hacked and my number stolen. Over the course of 2 weeks the staff at this store have been incredibly helpful in both stopping the hacker from using my account or number against me, an... See more
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Company details
About Three UK - 3Store Poole
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
40/41 Dolphin Centre, BH15 1SU, Poole, South, United Kingdom
- 01202349997
4.6
Excellent
35 reviews
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Very helpful!
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hey Laura, that’s awesome! That's what we like to hear. Thank you for your feedback. -Neha
Everything explained well and quick…
Everything explained well and quick efficient and friendly.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi Craig, it’s great to hear everything was explained clearly and your visit felt smooth and efficient 😊 it’s always good to see our team delivering a friendly and easy experience. -Shivam
Very good customer service
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thank you, Susan. We’re delighted to know you’re extremely happy with the service you received. 😊 -Ayesha
Kyle waz brilliant a did every think he…
Kyle waz brilliant a did every think he could to make sure i was happy with my requests. He waz also very patient with me asking a lot of possibly annoying questons.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi Olly! We take pride in making every interaction seamless. Kyle ensured everything was handled with care and efficiency, reflecting the standard of service we strive for. -Ashifa
Kyle couldn’t have been more patient…
Kyle couldn’t have been more patient and helpful. Got everything we needed, thank you.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thank you, Heather! We’re so pleased Kyle’s patience and supportive approach ensured you got everything you needed. Your feedback means a lot. -Suhaas
Good service and advice.
Good, friendly service. Very helpful. Answered all questions.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Poole
That’s impressive, Angela 💫 Great to know the team offered steady guidance and kept everything clear at every step. Wishing you bright moments ahead ❤️ -Arvind
Kyle down in the Poole store was very…
Kyle down in the Poole store was very helpful, sortede out with exactly what I needed!
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hey Darryll, that’s wonderful to hear! We’re so glad Kyle could sort everything out for you. Thanks a ton for your fantastic review. What a joy it was to serve you at Poole! -Ashifa
Just because their web site says you will get 5G....not true!
First year of 2yr 5G home broadband contract gave consistently excellent download speeds.
Since mid Feb it has barely gone above 17Mbs, 4G. Even with exterior router upgrade!
This merger with Vodafone and probably huge reduction in bandwidth in shared towers, has seriously damaged Three signal speeds.
This has to be a breach of contract if you don't get 5G as stated?
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hey Fred, we understand how disappointing this experience has been, and we’re sorry you feel that the merger with Vodafone has affected your signal speed. You can use this link to check your network coverage: https://bit.ly/2ThkuKd just enter your postcode to see what the service is like in your area. If you’re still having issues, please reach out to us at https://bit.ly/3MQgrfW. Our team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. We’ll be happy to look into this and assist you further. -Veronica
We achieved everything that I was…
We achieved everything that I was hoping for, The staff were incredibly attentive, very knowledgeable.
First class Thanks 3
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thanks to the team’s great work, you enjoyed a flawless experience and that makes all the difference! A perfect score, with your satisfaction as our top priority. Notes like yours always make us smile, Ryan! -Ashifa
I wanted to say a big thank you to…
I wanted to say a big thank you to Chris at the Three Store in the Dolphin Centre,Poole.
I've been dealing with a phone scam which he has helped me with. Chris has delt with me for years and has been helpful, professional and polite but today he above and beyond and im very grateful and deserves the recognition. Thank you Chris
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Poole
We're so glad that Chris was there to offer encouragement and help during this difficult moment, Amber. Thank you for writing him this wonderful review :) -Scott
Reply from Three UK - 3Store Poole
Hey John, thank you for sharing this amazing 5⭐ review! We’re thrilled Faisal gave you such a fantastic experience. -Veronica
Excellent staff at Three UK
I’ve been a Three UK customer for about 8 years now. More recently I’ve had several occasions to visit the Poole branch for technical assistance. The staff there are always extremely helpful. In particular, I’ve dealt with two chaps named Dappy and Faisal. The service I received was extremely good. They are both friendly, helpful and hugely knowledgeable. Well done, and thank you.
Jim.
Hamworthy.
Poole.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Poole
What a lovely 5⭐ review, Jim, thank you. Your feedback is incredibly appreciated, especially from someone who’s been with Three for around eight years, and we’re truly heartened to know this has been your experience with Dappy and Faisal. -Ayesha
Very helpful and friendly excellent…
Very helpful and friendly excellent service from Faisal
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi Karen, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Faisal was able to make your experience smooth and enjoyable. -Neha
Faisal was such great help he…
Faisal was such great help he explained all that need to be explained.Good service thumbs up
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Abigail, it’s wonderful to hear how well you were supported. Faisal clearly made the whole process easier by breaking everything down in a way that left you confident and informed. That kind of clarity and patience makes a real difference. -Manavata
3 account hacked
My 3 account got hacked and my number stolen. Over the course of 2 weeks the staff at this store have been incredibly helpful in both stopping the hacker from using my account or number against me, and getting my number back when the hacker triggered a network switch. Special credit to Faisel who was my primary contact point through all this at the store and got everything done with exceptional speed and professionalism.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hello Rob, we’re grateful for your review. It’s reassuring to hear our staff responded effectively, and that Faisel provided fast and reliable support during this challenge. -Suhaas
Reply from Three UK - 3Store Poole
Hey Ricky, that's brilliant! We're glad Kyle provided such excellent service. Thanks for leaving this amazing 5 ⭐ review 😊 -Arvind
Amazing very professional and so helpful
Amazing very professional and so helpful
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thanks a ton for this review, Hannah! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Kashish
Went in to the Poole shop today & was…
Went in to the Poole shop today & was served by Kyle. He helped me with my new upgrade & features on phone as I am completely clueless, lol. Kyle was very helpful, accomodating & polite throughout. Getting on with my new phone quicker than usual as he explained things clear & precise.☺️💯👌
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thank you for taking the time to share this, Charlene! We’re so glad Kyle supported you with your upgrade and helped you feel confident with your new phone at our Poole branch 😊✨. -Veronica
Very helpful
Very helpful - thanks to Kyle at Poole. Very knowledgeable and clear
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Wow! 🎉 Deborah, we’re so happy to hear that Kyle at Poole worked their magic! Thank you for this fantastic 5 ⭐ review. -Kashish
Reply from Three UK - 3Store Poole
Thank you for sharing this fabulous review, Gavin! 😊 We’re happy to hear the support you received was pleasant and enjoyable. ✨ -Veronica
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