Went in to the Poole shop today & was served by Kyle. He helped me with my new upgrade & features on phone as I am completely clueless, lol. Kyle was very helpful, accomodating & polite throughout. Ge... See more
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I’ve been a Three UK customer for about 8 years now. More recently I’ve had several occasions to visit the Poole branch for technical assistance. The staff there are always extremely helpful. In pa... See more
Company replied
My 3 account got hacked and my number stolen. Over the course of 2 weeks the staff at this store have been incredibly helpful in both stopping the hacker from using my account or number against me, an... See more
Company replied
Fabulous effort to sort my old phone and get my daughter up and running with hers!
Company replied
Company details
About Three UK - 3Store Poole
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
40/41 Dolphin Centre, BH15 1SU, Poole, South, United Kingdom
- 01202349997
4.7
Excellent
46 reviews
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Reply from Three UK - 3Store Poole
Hey John, thank you for sharing this amazing 5⭐ review! We’re thrilled Faisal gave you such a fantastic experience. -Veronica
Excellent staff at Three UK
I’ve been a Three UK customer for about 8 years now. More recently I’ve had several occasions to visit the Poole branch for technical assistance. The staff there are always extremely helpful. In particular, I’ve dealt with two chaps named Dappy and Faisal. The service I received was extremely good. They are both friendly, helpful and hugely knowledgeable. Well done, and thank you.
Jim.
Hamworthy.
Poole.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Poole
What a lovely 5⭐ review, Jim, thank you. Your feedback is incredibly appreciated, especially from someone who’s been with Three for around eight years, and we’re truly heartened to know this has been your experience with Dappy and Faisal. -Ayesha
Very helpful and friendly excellent…
Very helpful and friendly excellent service from Faisal
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi Karen, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Faisal was able to make your experience smooth and enjoyable. -Neha
Faisal was such great help he…
Faisal was such great help he explained all that need to be explained.Good service thumbs up
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Abigail, it’s wonderful to hear how well you were supported. Faisal clearly made the whole process easier by breaking everything down in a way that left you confident and informed. That kind of clarity and patience makes a real difference. -Manavata
3 account hacked
My 3 account got hacked and my number stolen. Over the course of 2 weeks the staff at this store have been incredibly helpful in both stopping the hacker from using my account or number against me, and getting my number back when the hacker triggered a network switch. Special credit to Faisel who was my primary contact point through all this at the store and got everything done with exceptional speed and professionalism.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hello Rob, we’re grateful for your review. It’s reassuring to hear our staff responded effectively, and that Faisel provided fast and reliable support during this challenge. -Suhaas
Reply from Three UK - 3Store Poole
Hey Ricky, that's brilliant! We're glad Kyle provided such excellent service. Thanks for leaving this amazing 5 ⭐ review 😊 -Arvind
Amazing very professional and so helpful
Amazing very professional and so helpful
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thanks a ton for this review, Hannah! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Kashish
Went in to the Poole shop today & was…
Went in to the Poole shop today & was served by Kyle. He helped me with my new upgrade & features on phone as I am completely clueless, lol. Kyle was very helpful, accomodating & polite throughout. Getting on with my new phone quicker than usual as he explained things clear & precise.☺️💯👌
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Thank you for taking the time to share this, Charlene! We’re so glad Kyle supported you with your upgrade and helped you feel confident with your new phone at our Poole branch 😊✨. -Veronica
Very helpful
Very helpful - thanks to Kyle at Poole. Very knowledgeable and clear
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Wow! 🎉 Deborah, we’re so happy to hear that Kyle at Poole worked their magic! Thank you for this fantastic 5 ⭐ review. -Kashish
Reply from Three UK - 3Store Poole
Thank you for sharing this fabulous review, Gavin! 😊 We’re happy to hear the support you received was pleasant and enjoyable. ✨ -Veronica
Excellent and fast service.Highly…
Excellent and fast service.Highly recommend. Poole branch and Faisal
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Hi Michael, it’s wonderful to know Faisal and the Poole branch team looked after you so well. Thank you for taking the time to leave such an incredible 5 ⭐ review! -Prabhjeet
Everyone is more then willing to help
Everyone is more then willing to help. Went above and beyond to help me and included a power bank and case.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Chole, what a wonderful highlight 🌟! We’re thrilled the team made your experience truly special, adding thoughtful touches that brought extra joy. Here’s to creating many more unforgettable memories together 💙 -Ashifa
Dabby was amazing friendly very helpful…
Dabby was amazing friendly very helpful and setup my new phone for me great employee the store team Poole Dorset are a great team always thanks again Dabby
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Poole
Wow, Spencer! 🎉 That’s awesome! A big shoutout to our staff and to Dabby for going above and beyond to make your experience exceptional. Thank you so much for the 5⭐ review! -Neha
Easy to upgrade
The Customer Advisor (Kyle) was very helpful and patient!
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Poole
Willow, we love hearing this! 🎊 Kyle’s effort stood out and we’re glad it brought you a positive experience. Thanks for sharing your experience with us. -Shivam
Reply from Three UK - 3Store Poole
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Straight forward and was able to…
Straight forward and was able to provide a great deal saving me £7.00 a month even giving me a free case, screen protector and phone stand
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Poole
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Kyle at three store in Poole was…
Kyle at three store in Poole was amazing, very helpful and professional, I love three because it gives me everything I need and the staff are always helpful and friendly.
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Poole
Hello Alan, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Outstanding customer service
Outstanding customer service at the Three store in the Dolphin Center
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Poole
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
So helpful amazing service
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Poole
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Reply from Three UK - 3Store Poole
Thanks for this fantastic 5⭐ review, David. We really do appreciate it! Have a great day 😊 -Jade
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