Three UK - 3Store Preston Reviews 

116
TrustScore 5 out of 5

4.9

D&B Unit, 16 Fishergate, PR1 3NN Preston, North, GB


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Rated 5 out of 5 stars

Came into store spoke to Josh and baz they where really helpful young men and where absolutely amazing

Company replied

Rated 5 out of 5 stars

Came into store and saw Josh was amazing and helped me out so much thank you for the amazing service

Company replied

Rated 5 out of 5 stars

Came into store and spoke to Hamza and josh and what a pair of lads where absolutely amazing and where really helpful made my experience so easy and enjoyable they are a great asset to the Preston tea... See more

Company replied

Rated 5 out of 5 stars

Priyan, was very helpful today matching me to right handset, finding me a good deal. Some technical issues happened but he was very resliant and sorted. Thank you Priyan

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Preston

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • D&B Unit, 16 Fishergate, PR1 3NN, Preston, North, United Kingdom

  • 01772889718

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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4.9

All reviews

(116)

30,969 reviews in the last 12 months

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Rated 5 out of 5 stars

Amin was very helpful listened to me…

Amin was very helpful listened to me and offered me excellent customer service

November 29, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Dami was knowledgeable and went over…

Dami was knowledgeable and went over the plans to find the best one for me. I am satisfied

November 28, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Hey.

Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete

Rated 5 out of 5 stars

Dami was great changed all 3 of our…

Dami was great changed all 3 of our sims from o2 with no stress at all and gave us a great deal

November 28, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

Thank you very much manager baz and…

Thank you very much manager baz and customer advisor amin were very helpful and quick really appreciate the help big big difference to the previous manager amazing now

November 26, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

That's superb that Baz and Amin were able to get your issue sorted, and you felt you understood and heard when speaking with them :) -Scott

Rated 5 out of 5 stars

I went into store to enquire about new…

I went into store to enquire about new Sims, Dami and Amin helped me out and offered me a cracking plan. Great service!

November 24, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Thanks for your feedback, Sharif, and it's lovely to hear that you enjoyed great customer service from the team during your store visit. We hope you enjoy your new plan, and appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

I was spoken to as soon as I arrived…

I was spoken to as soon as I arrived and was asked what I wanted. I informed the staff member i was there for my contract renewal and was introduced to Josh who helped. He was knowledgeable and helpful without being pushy. I wanted a similar contract and cheaper so Josh got monthly payments down by £4.

November 24, 2025
Unprompted review
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Reply from Three UK - 3Store Preston

We're thrilled that you felt warmly welcomed and attended to, Stuart :) Josh giving you sensible advice to get your bills down is fantastic. Thank you for sharing -Scott

Rated 5 out of 5 stars

Quality service from Amin

Quality service from Amin. Straight forward, kept it simple and in no time I was back up and running and with a cheaper deal. Very much appreciated!

November 24, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

That's fantastic, Leon. We love that Amin was swift and efficient and got you all sorted out :) Thank you for a great review :) -Scott

Rated 5 out of 5 stars

Amin was so helpful and patient with me…

Amin was so helpful and patient with me and he took time to explain everything. In fact, all the staff at Three Preston were lovely.
Great customer service

November 19, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Thanks for this amazing 5⭐ review. We really do love to hear this! Great work Amin 🎉 -Jade

Rated 5 out of 5 stars

Advice

Really helpful and got my issue sorted instantly, also gave me brilliant advice about my broadband, as a first time home buyer this was really reassuring

November 7, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Thanks for this amazing 5⭐ review, Maddie. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Sam was incredibly helpful

Sam was incredibly helpful! I had an issue with my phone but he solved this very quickly made my life much easier

November 7, 2025
Unprompted review
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Reply from Three UK - 3Store Preston

Thanks for this amazing 5⭐ review, Bashir. We really do appreciate you taking the time to send this over! Well done Sam 🎉 -Jade

Rated 5 out of 5 stars

The executive member are humble and was…

The executive member are humble and was a great experience to expose with them.

November 6, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Thanks for your feedback, Mohan, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Very good service

Very good service
I was serviced by khadeejah and she was very kind and helpful

November 5, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Hey Aiman, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

Josh and Baz where very helpful…

Josh and Baz where very helpful switching my number over for me lovely experience

November 5, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

That's sweet, Lubna, we're very pleased Josh and Baz were able to help you switch :) -Scott

Rated 5 out of 5 stars

The team in Preston were fantastic

The team in Preston were fantastic. I couldn't use my phone all when I went in. Now thanks to them I am back on and connected. Thank you

November 3, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

Hello Lesley, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Sam was a great help.

Sam was a great help.

November 3, 2025
Unprompted review
Three UK - 3Store Preston logo

Reply from Three UK - 3Store Preston

That's super, David, we're pleased you had a great experience speaking with Sam. Thanks for the great review :) -Scott

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