Fantastic customer service from Stew, James and Bradley were absolutely exceptional in helping me to leave Apple and switch to Pixel and in getting my new phone set up exactly as I wanted. They all w... See more
Company replied
Location
Switch location5 Market Mall, The Clocktowers Shopping Centre, CV21 2JR Rugby, South, GB
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The most easiest and painless experience I have ever had! In and out with a new phone, contract, phone and screen protector, in less than half an hour. Thank you Stew, you’re a saviour!!!!
Company replied
I popped in to the store to renew my Sim contract and it was a true pleasure. Stew made the whole experience a breeze. He managed to get me a better deal than the one before, saving me almost 10 p... See more
Company replied
Amazing, great and very helpful staffs especially (The male tall staff, forgot to check his name tho, who attended to me today was really amazing and helpful). Apparently, I’ve been with THREE net... See more
Company replied
Company details
About Three UK - 3Store Rugby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
5 Market Mall, The Clocktowers Shopping Centre, CV21 2JR, Rugby, South, United Kingdom
- 01788560861
4.6
Excellent
32 reviews
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Fantastic customer service from them whole team
Fantastic customer service from Stew, James and Bradley were absolutely exceptional in helping me to leave Apple and switch to Pixel and in getting my new phone set up exactly as I wanted. They all went above and beyond and couldn't be happier with the service and my new phone
THANK YOU ALL SO MUCH
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Thanks for sharing, Sarah! 🎉 Stew, James and Bradley they clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Reply from Three UK - 3Store Rugby
Hi Mr Beavis, thank you for taking the time to leave such a wonderful review! We’re so glad Stew and our team could make your experience smooth and enjoyable ⭐ -Neha
The most easiest and painless experience…
The most easiest and painless experience I have ever had!
In and out with a new phone, contract, phone and screen protector, in less than half an hour.
Thank you Stew, you’re a saviour!!!!
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Thanks for the 5⭐ review, Grace! We truly appreciate you sharing your experience, and it’s wonderful to hear that Stew provided outstanding care 💙. -Neha
Reply from Three UK - 3Store Rugby
Hello Lee, thank you for your kind review and for taking the time to share your experience with us. -Suhaas
Great guys!
Great guys!! Super helpful. All round great customer experience!!
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Thanks a ton, Olawale! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰 -Kashish
Stew sorted out some old accounts and…
Stew sorted out some old accounts and set me up with Internet for my boat, and saved me money in the process.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Hey Charley! Really appreciate the shout‑out. Stew’s going to love hearing this. Glad we could tidy up those old accounts and get your boat connected without any hassle. Enjoy the smooth sailing! -Ayesha
DO NOT USE 3
DO NOT USE 3
I switched to 3 in November of 2025, thinking they would be much better than O2. Oh how wrong I was.
Their data and signal is nonexistent- I do not have data anywhere in the country apart from the extremely rare occasions at random spots and only outside out in the open. No data at my house, my place of work, the town I live in, no data indoors anywhere.
They scammed me into buying a plan with unlimited text, calls and data and it turns out I actually get none of it, just their shitty subscription to paramount +.
I wanted to switch back to O2, I went to one of their branches and they said I had time to switch until x date. They gave me the wrong date and by the time came to switch back to my old provider the free cancellation period ended and now I am stuck paying these scammers for absolutely nothing.
I told them on many occasions in person and on the phone that their data and signal is awful and I have gotten no help whatsoever apart from being advised to check the website for coverage- WHAT THE HELL IS THAT GOING TO DO???
And they made me swap SIM cards which again did absolutely nothing.
Compensation is the only solution at this point. Their customer service is appalling.
DO NOT USE THEM!!! THEY ARE SCAMMERS!!
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Hi there, we're very sorry to hear this has been your experience. We're not able to discuss account details on Social Media platforms,We kindly ask that you get in touch with us through our chat link that we provided previously. Our team will be able to look into this securely and support you further. You can also call us on 333 or 03333381001 and connect with our support team on call. -Manavata
Answered all my questions and helped me…
Answered all my questions and helped me save money!
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Mrs Farinha, we’re absolutely thrilled to hear how fantastic your visit was. It’s wonderful to know our team provided such clear guidance and helped you make choices that genuinely benefited you. Your feedback brings a huge lift to our day. -Manavata
I received excellent customer service…
I received excellent customer service in today, the guys in store were very understanding of my disability and went through everything thing with me. James, Bradley and Stew.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Thank you so much for sharing this wonderful feedback, Marie! It’s great to hear that James, Bradley and Stew took such thoughtful care and made sure everything was clearly explained. Hope to see you again soon! -Afaq
Excellence
First class service and excellent knowledge to assist in our new phone transfers. James and Bradley helped us throughout the process.
Recommend 3 store to anyone needing a phone, assistance and help.
10/10
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Hey Paul! It’s wonderful to hear that James and Bradley provided excellent knowledge and made your phone transfers smooth and stress‑free. We’re grateful for your 10/10 review and your recommendation. 🤗 -Ayesha
Stew was a star
Stew was a tremendous help with diagnosing my network troubles and hooked me up with a new SIM to try out.
He was extremely helpful in all facets of my interaction and represents everything I look for in a model employee - he deserves a raise!
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Yay, Irah 🎉 Your kind words and 5 ⭐ mean a lot to us. We’re pleased to hear Stew provided such outstanding support and made a positive difference during your visit. Wishing you great things ahead 💙 -Arvind
Stew was a very welcoming and explained…
Stew was a very welcoming and explained everything perfectly, with a smiley face and a good chat. I was happy leaving the shop a happy customer
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Thank you for the great shout‑out, Lillian! Stew’s dedication truly makes a difference, and it’s wonderful to know everything was handled smoothly. Notes like yours always make us smile! -Ashifa
Stew was really helpfull and sorted…
Stew was really helpfull and sorted everything stress free. Very positive experience
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Absolutely fabulous, Jaxon! We’re glad Stew was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Reply from Three UK - 3Store Rugby
Love hearing this, Clinton! ✨ Glad our team could fine‑tune the right option for you. Here’s to great things ahead ❤️ -Arvind
Absolutely delighted with the way Stew…
Absolutely delighted with the way Stew helped me with my new phone. I was having difficulties with WhatsApp and Stew managed to fix it. Always been delighted with Three.
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Hello Ron, we’re glad Stew offered caring support and resolved your app issue with ease. Thank you for your valuable feedback. -Suhaas
Truly content with the visit
I popped in to the store to renew my Sim contract and it was a true pleasure.
Stew made the whole experience a breeze.
He managed to get me a better deal than the one before, saving me almost 10 pounds.
In the whole interaction he was friendly and jovial and unlike a lot of other advisors wasn’t trying to beguile me into buying any devices.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Hi Dagmara, thank you for sharing this. 💙 It’s brilliant to hear Stew and our team made everything clear, helped you renew your contract, and secured a deal that met your expectations. 😊 -Neha
three helped me switch over easily and…
three helped me switch over easily and kept me informed the whole time - they can also put screen protectors on very well
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Rugby
Hi Mellisa! We absolutely love hearing this. We’re really glad our team has given you such excellent support throughout. We hope you have a wonderful day! 😊 -Neha
Reply from Three UK - 3Store Rugby
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Reply from Three UK - 3Store Rugby
Hey Bassam, that’s awesome! That’s what we like to hear. Thank you for your feedback. -Neha
Jacob and team where amazing changing…
Jacob and team where amazing changing bill and contact names over. Really informative and helpful.
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Rugby
Wow, Rose! It feels amazing to know that Jacob and team were able to sort everything out and make your experience smooth. Thank you for taking the time to leave such an incredible 5 ⭐ review! -Ayesha
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