Really helpful in store sorting issues with my top up and a potential virus. Also set up my husband's new phone, lovey and cheerful and nothing too much bother
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I've been in twice recently. One with a lead connector problem the other with roaming in Morocco. On both occasions the staff (this time Maddiey, Tony and Ant) were realy helpful, friendly, efficien... See more
Company replied
Went into three today to get a new phone and create a new contract under my name and Anthony was incredibly helpful, talked through everything step by step and answered all my questions. Couldn’t have... See more
Company replied
Maddiey and Tony were really helpful in recommending exactly what I needed. Make it easy and painless. They both had great customer service as well, I will be shopping there again
Company replied
Company details
About Three UK - 3Store St Austell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12B Fore Street, PL25 5EN, St Austell, South, United Kingdom
- 0172668224
4.7
Excellent
32 reviews
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Both staff members in the shop were…
Both staff members in the shop were extremely helpful today!!
July 8, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Julie, thank you so much for the lovely feedback about your visit today! We are delighted to hear that our store team looked after you so well and provided such great support. Your kind words really mean a lot to us.— Three Social Media Team
Maddey did a very impressive job…
Maddey did a very impressive job changing phones over for us. Very friendly and customer orientated.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey there, thank you so much for your feedback. We’re really pleased to hear Maddey took great care of you and made the phone changeover easy. 😊
-Three Social Media Team.
Really helpful in store sorting issues…
Really helpful in store sorting issues with my top up and a potential virus. Also set up my husband's new phone, lovey and cheerful and nothing too much bother
June 22, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Thank you for sharing your experience, Doreen. It is wonderful to hear the team were so helpful with your top up issue, checked everything for you, and set up your husband’s new phone with such care. We really appreciate your kind feedback 💙
VodafoneThree Social Media Team
Reply from Three UK - 3Store St Austell
Yay 🚀 Dan, we are glad Gary and our team provided such stellar and supportive care 💫 -Arvind
Reply from Three UK - 3Store St Austell
Hi Dave, we are delighted to hear about your positive experience. It is great to know that Gary and Tony provided such exceptional support for you. -Shivam
Maddiey and Tony were really helpful in…
Maddiey and Tony were really helpful in recommending exactly what I needed. Make it easy and painless. They both had great customer service as well, I will be shopping there again
June 13, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Boom 💥 Brad. Maddiey and Tony delivered such attentive and insightful support, guiding you to a fitting choice with ease and creating an experience that keeps you coming back ✨ -Arvind
My experence with the member of staff…
My experence with the member of staff was great he explained everything that i wanted to know.
June 2, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
That’s wonderful to hear, Gillian 😊 our colleague ensured everything was explained with complete clarity, giving you the confidence you needed. Enjoy every moment ahead 💙 -Arvind
The staff were very friendly
The staff were very friendly, understood what I wanted and sorted everything out quickly, also done me a good deal.
May 22, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
That’s fantastic 🎉 Barry, We’re pleased the team kept everything centred on your needs while bringing great value together seamlessly. Thanks for sharing the love ❤️ -Arvind
Highly recommend
I cannot recommend 3 in St Austell enough! I have been going there for 10+ years. The team are so helpful which is very much appreciated.
I was extremely nervous when updating my phone twice over the last few years as this coincided with having lost loved ones so photos were incredibly precious. I was worried whether I had backed up to the cloud correctly but Tony and Ant were more than happy to check things through for me and spent a good deal of time helping me set up my new phone. They were both very kind, helpful and above all patient which meant so much.
If you’re like me (a bit of a dinosaur!), don’t worry at all - just walk in the shop and you will be looked after.
Thanks again guys.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi there, thank you for taking the time to leave such a wonderful 5⭐ review! Our team's expertise and kindness truly shone through, and we’re thrilled they could get everything sorted so smoothly for you. We can’t wait to welcome you back again! -Neha
Ant helped me upgrade my phone and…
Ant helped me upgrade my phone and transferred my data for me.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
We’re so glad you felt supported and well cared for by Ant. It’s wonderful knowing our service met your expectations. Wishing you a lovely day, Margaret! 🤗 -Ayesha
Lots of great advice.
May 10, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Lee! We're really happy to hear our team's advice hit the mark for you. 🥰 -Prabhjeet
Excellent service as always
Excellent service as always . The manager goes above and beyond to help Highly recommended.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Thank you, Julie, for sharing your positive feedback. We’re glad our manager was able to support you fully and we appreciate your recommendation. -Suhaas
Amazing service
Went into three today to get a new phone and create a new contract under my name and Anthony was incredibly helpful, talked through everything step by step and answered all my questions. Couldn’t have asked for better service, thank you very much Anthony!
April 30, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
That’s fantastic to hear, Georgia! We’re so glad Anthony was able to provide the support you needed. Thank you for the wonderful 5⭐ review! -Neha
Always so helpful and listen to my…
Always so helpful and listen to my issues and swiftly help
April 11, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Dave, thanks for sharing this 😊 It’s great to hear you felt listened to and supported. We really appreciate you taking the time to leave your feedback. -Samad
Needed help changing my number and was…
Needed help changing my number and was guided in the right place in no time and supported throughout. Great service
April 11, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Julie, it’s great to hear our team helped you get your number change sorted quickly and that the support throughout left you with such a positive experience. We’re glad the service worked well for you. -Kishan
Kind quick and knowledgeable,
Kind quick and knowledgeable,
thanks Maddie and Ant.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey Nicholas, thank you for sharing this amazing 5⭐ review! We’re thrilled Maddie and Ant gave you such a fantastic experience. -Veronica
Ant and Tony helped me sort an issue…
Ant and Tony helped me sort an issue out on my phone very quickly. great service
March 17, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Sarah, thank you for sharing your experience. It’s wonderful to hear that Ant and Tony made everything seamless and provided such attentive support. -Afaq
Just what you want
Two extremely friendly, knowledgable and helpful staff in the store. I wanted to trade up and they did everything for me including data transfer as I’m older so I am really pleased.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Creating smiles and delight is what we’re proud to bring to our customers every day, William. The team made it happen beautifully. We hope you have a wonderful day. -Ashifa
Maddie and Ollie were so helpful
Maddie and Ollie were so helpful! Got a new SIM and help set it up
March 11, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hello Eileen, we’re delighted to know Maddie and Ollie made the process smooth and ensured everything was set up perfectly on your new SIM. Your appreciation means a lot 🥰 -Neha
Maddiey helped me to set up my tablet…
Maddiey helped me to set up my tablet for my grand daughter. Always had good experiences in store.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hello Cornish, we’re delighted Maddiey offered such helpful support and that you continue to enjoy visiting our stores. We appreciate your trust. -Suhaas
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