Super easy to upgrade. Tyler was very knowledgeable as was Elliot. Emplained everything well and I have no doubt that they would be able to answer any questions I may have.
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See what reviewers are saying
The staff were all so helpful and welcoming. I was served by Elliot and I had my young baby with me and he was so patient and helpful and would explain things to make sure I heard and understood whe... See more
Company replied
The customer service was good. Elliot was very helpful and sorted out challenges with three customer services which had not been helpful. Because of the great customer service offered at the store, I... See more
Company replied
Tyler was extremely patient, highly knowledgeable explaining all needed to know about my new phone. Excellent communication skill, very pleasant young man who loves his job. Spent time with us as need... See more
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Company details
About Three UK - 3Store Stevenage
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
63 Queensway, SG1 1DN, Stevenage, London, United Kingdom
- 01438353984
4.7
Excellent
46 reviews
Asks customers to review
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Elliot was really patient especially…
Elliot was really patient especially with old phone playing up with a mind of its own. Great advice and customer service
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Amazing, David! We’re glad to hear that Elliot provided such a positive experience and was able to assist you. Your feedback truly means a lot to us 🎉 -Neha
Lovely friendly service
Lovely friendly service. Tyler was very helpful and answered any questions I had. Great customer service from all of the team at the Stevenage store:)
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thank you for taking a moment to share this lovely feedback Megan. It’s wonderful to hear that Tyler offered such thoughtful support and that the whole team at Stevenage made your experience so positive. -Afaq
Reply from Three UK - 3Store Stevenage
Hi Stuart, we appreciate your review. Lovely to hear the support you received was so helpful. -Ayesha
Iexcellent service
I came into store on Good Friday, not expecting much help, as i was not sure store is closed for holidays. I have received an amazing help and assistance from Elliot, who sorted my set up and kindly explained everything i needed help with. I am so grateful, to your staff and Three, to carry on with my life and phone situation. Brilliant service.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hey Martina, it’s wonderful to hear how your visit turned out. Elliot’s dedication in guiding you through the setup and making sure everything was clear shows the kind of care we strive for. Knowing that his support helped ease your situation and gave you confidence with your phone means a lot to us. Thank you for sharing such uplifting feedback, it inspires our team to keep delivering experiences that truly make a difference. See you again! 🤗 -Kashish
A brilliant young man Tyler I Stevenage…
A brilliant young man Tyler I Stevenage branch helped me set up my new mobile. Many Thanks. Will certainly recommend 333 to my family and friends just as my granddaughter recommended 333 to me.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Yay, Elizabeth 🎉 Your kind words and 5⭐ truly mean a lot to us. We’re pleased to hear Tyler at our Stevenage branch provided such supportive service while getting everything set up on your new phone. Enjoy every moment with your new device 😊 -Neha
Elliot helped me a lot with deciding on…
Elliot helped me a lot with deciding on a new phone
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
We’re really glad to hear Elliot gave you such great support, David. We want every customer to feel just as happy with our service. 🌺 -Ayesha
Great staff
Great staff. Elliot was extremely helpful. Guided me through different options and helped set my phone up
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi Zoe, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Stevenage
Hi Amie, it’s great that you consistently receive high-quality support from our team and we really appreciate your continued trust in us. -Kishan
Great customer service
Great customer service, saved me money and walked out the store with a smile on my face!
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi there, providing value and a smooth in-store experience is what we aim for, so it’s rewarding to know you left our team feeling so positive. -Kishan
Great service and great deals
Great service from the advisors in store and got a great deal too.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Wow, Adriana, your feedback just made our day! 🙌 We're absolutely thrilled that you had an amazing experience with our team and scored such a great deal. -Manavata
Elliot is amazing
Came in for help with transferring data from my old phone and Elliot was exactly the help I needed
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hello Paul, we’re delighted Elliot was able to provide exactly the support you needed with transferring your data. Your kind words mean a lot to us. ☺️ -Prabhjeet
Having signal issues but went into…
Having signal issues but went into store and the staff were lovely. Reassured me about the issue getting fixed.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thanks for the feedback, Lidia! 😊 Delighted to hear the team were welcoming and able to give you confidence while everything is being sorted behind the scenes. -Veronica
Reply from Three UK - 3Store Stevenage
Hey Philip! We’re so happy to hear that you received excellent help from Tyler. Thank you for sharing this with us! ☺️ -Kashish
Quick easy and very helpful.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Nicola, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
New SIM Card
I went in to this store to get a new sim. Kyle assisted me and provided excellent and professional service. All completed easily. Thank you.
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Omega, it’s great to know Kyle supported you so well. We’re happy your SIM purchase was handled quickly and sorted as per your needs. Wishing you a lovely day ahead! ☺️ -Ayesha
Excellent customer service 👍😃
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Thanks a ton for this review, Renald! We absolutely love hearing this. Hope you have a wonderful day 😊 -Veronica
Great service from Salv
Great service from Salv. Very clean store and very knowledgeable!
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hey Amelia, thank you for your brilliant 5 ⭐ review! We’re overjoyed to hear that Salv at our store made your experience fabulous. Hope you have a wonderful day! 😊 -Prabhjeet
The staff are amazing and so…
The staff are amazing and so knowledgeable always great service from the team
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi.
Thanks! Your review is really appreciated. -Pete
Feed back from Three on poor performance
They asked for a review and wouldn’t publish it because they probably didn’t like what I said which was the following
“Poor Performance
I had the hub for a week and returned it as it did not meet expectations as portrayed by Three on their website. I had the hub in a window in a supposedly good 4g area and all I got was one bar sometimes two bars of signal strength and internet didn't work or was very slow. Only plus side it was easy to set up.”
This is a factual summary of my experience with their 4g hub. I also called their Tech help and whilst the agent was helpful he couldn’t resolve the problem. If Three doesn’t like honest reviews shame on them. What I really needed from them was follow up on why I was getting poor reception.
This is not a reflection on the Three Store as they processed the return without any problems
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi David, we're very sad to see this has been your experience, we'd like the opportunity to discuss this further, so we can do that, please get in touch with us on our webchat here: https://bit.ly/3C43TKN -John
Wonderful service and friendly staff
Wonderful service and friendly staff
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Stevenage
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
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