Very good, no problems with helping out anybody. Excellent customer service and very helpful. Luke and George managed to sort out a good deal for us and helped with our problems.
Company replied
Location
Switch locationUnit 8, Ochilview Mall, The Thistles Shopping Centre, FK8 2ED Stirling, North, GB
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As myself and husband are not tech savy We got new phones and service from start to finish was outstanding ! George coudlnt be anymore helpful, assisting with the purchase of our new samsung phones &... See more
Company replied
Super helpful. Got my new business phone sorted quickly and without fuss. Extremely knowledgable. Amazing face to face customer service from Stuart. Thank you
Company replied
Excellent service can’t fault them in any way Very helpful would certainly recommend.
Company replied
Company details
About Three UK - 3Store Stirling
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, Ochilview Mall, The Thistles Shopping Centre, FK8 2ED, Stirling, North, United Kingdom
- 01786469448
4.6
Excellent
40 reviews
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Excellent service
Excellent service can’t fault them in any way
Very helpful would certainly recommend.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey Alexander! We're thrilled to hear you had a great experience with our team. Thank you for your lovely feedback. Your recommendation means a lot to us. 😊-Three Social Media Team
Very good service
Very good, no problems with helping out anybody. Excellent customer service and very helpful. Luke and George managed to sort out a good deal for us and helped with our problems.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey, Anne! We’re thrilled to hear how well you were looked after during your visit. It’s fantastic to know Luke and George went the extra mile to find the perfect deal for you and clear up every issue. 😇 - Three Social Media Team
EITHER VERY POOR AT SERVICE OR LIED.
Visited the Stirling Branch of 3 mobile today in the Thistle Centre with an issue that my Wifes phone was not charging. The sales person had a look and said he would have a go at unblocking the port as he could see a blockage. After about 20 seconds the manager who was sitting down whispered something to the sales person and then said come through the back. They then appeared after about 30 seconds and we got some rubbish story that "3 Mobile a multi billion pound company" does not have the right tool to solve the problem and that we should take it down to another independent retailer, or, they would buy the phone back for an upgrade and a new contract at a higher rate. Lastly the suggestion was to contact Samsung and send it to them. We then left and went to a small local independent store who fixed the phone in 10 minutes and charged £20.00. The Stirling Manager of 3 Mobile obviously tried to cheat us into a new contract and told the salesperson not to fix it but recommend outcomes that would profit his branch. As a customer of 3 for over 20 years with 3 seperate contracts I find this service dishonest and a "con".
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Steven,
We’re sorry to hear about your experience. We understand why this left you feeling disappointed, especially as a long‑standing customer who was simply looking for help with a device issue.
If you’d like to discuss this further, please reach out to our support team via chat here: https://bit.ly/3C43TKN, available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm.
If you’re unhappy with the service received in store and would like the matter formally reviewed, our Customer Relations team can be contacted here: https://bit.ly/3uJlOrF. They’ll be able to investigate the concerns you’ve raised regarding your visit.
– Three Social Media Team
Super helpful
Super helpful. Got my new business phone sorted quickly and without fuss. Extremely knowledgable. Amazing face to face customer service from Stuart. Thank you
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Kate, it is fantastic to hear that Stuart provided such amazing face-to-face service and used his expertise to get your new business phone sorted so quickly. We are delighted that we could make the process smooth and hassle-free for you! -Kishan
Superb service from Stuart and George
Superb service from Stuart and George. They are a credit to the company
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Carolyn. Thank you for sharing your experience. We are glad to hear that Stuart and George looked after you so well and provided such outstanding care during your interaction. -Shivam
Beth was lovely to deal with and very…
Beth was lovely to deal with and very helpful with our questions
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for sharing your experience, Michelle. We’re delighted Beth supported you with everything you needed. 🙌 -Veronica
Great customer service
Went in to ask a question regarding a bill and the store manager Stuart was great and even set me up with a fantastic new deal on an upgrade. Stuart had great customer service it was refreshing to see.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you, Ross. We’re really pleased to hear how well Stuart supported you. It’s great to know he took the time to answer your billing questions clearly and helped you secure an upgrade that suited what you were looking for. 😇 -Prabhjeet
Outstanding friendly service
Outstanding friendly service
Summaya so friendly & knowledgeable
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hey Brian! We’re glad Summaya made everything clear and ensured you had a fantastic time with us. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
Excellent service!
Went in to the Stirling branch to ask about new SIM cards and coverage for our new house and were helped straight away and all of our questions were answered! Cannot recommend them enough.
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for taking the time to leave this review, Rachael. We’re so happy the Stirling team were able to help you right away and provide all the information you needed. 😊 -Veronica
Phone shop…
Staff explained everything clearly and efficiently. Weren't pushy as in other places. George was excellent at both helping and answering my queries.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for your wonderful review, Euan! 🌟 We’re happy to know that our team created a welcoming environment, and George made your experience exceptional. 🙌 -Samad
Summaya made my whole experience so…
Summaya made my whole experience so easy, she was knowledgeable and so helpful
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi Norma, this made our day! It’s wonderful to know Summaya provided such great support and made the whole process easy for you. Providing knowledgeable service is our top priority, and we’re lucky to have her on the team. Thanks again for choosing us! -Shivam
They just sale pitch and she good…
They just sale pitch and she good Summaya she's doing well
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for your feedback, Jayson. We’re glad to hear that Summaya supported you well throughout your time with us. -Afaq
As myself and husband are not tech savy
As myself and husband are not tech savy
We got new phones and service from start to finish was outstanding ! George coudlnt be anymore helpful, assisting with the purchase of our new samsung phones & tranfering all data from old phone. Myself had problems with outlook & had to go back to the store, Robert assistant manager spent time trying to resolve my issue, also helped with free gift , Robert gave us so much of his time ! Very helpful young man . Experience instore was outstanding, staff are a credit to Three . Well done guys
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
That’s impressive ✨ Audrey, wonderful to know George and Robert supported you with such patient, steady care, from helping you set up your new phones and sorting the data moves to taking extra time to resolve your follow‑up query and guiding you with your gift. So uplifting to hear the whole team made your in-store experience shine 😊 -Arvind
Amazing help and easy set up as I was…
Amazing help and easy set up as I was changing from EE to three
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
That’s wonderful feedback, Kirsty! It’s great to hear that the transition felt smooth and that the support you received made the whole process straightforward. -Manavata
Perfection
Stuart and Beth took the time to sort out my questions after a recent switch to Android. Thanks guys!
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you, Maureen. Your message truly brightened our day. Stuart and Beth will be delighted to know their guidance made your transition feel smooth and stress free. We love seeing our team create moments that leave customers feeling confident and supported. -Manavata
Really great service
Really great service, everything explained really well. Made the whole upgrading my phone really easy. Would highly recommend
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi there, we’re thrilled you felt supported and walked away happy. It makes us smile too. Have a bright day ahead! ☀️ -Ayesha
Thanks to Stuart and Summaya for…
Thanks to Stuart and Summaya for helping with our upgrades, making sure we got the best deal and spending time to get all the devices set up correctly.
Something that’s normally quite stressful was made really easy, very happy with the service.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Great customer service
Great customer service George was great at helping us set up our new contracts.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you so much for taking the time to share this, Melissa! We’re thrilled to hear that George supported you while setting up your new plans. -Afaq
Stuart and Summaya were fantastic…
Stuart and Summaya were fantastic completely set us up in no time at all! Very knowledgeable and professional!! There are many places you can set up your phone, but chose this one, you won't regret it. Thank you guys @ 3 Stirling
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you, Erica, for such a glowing review. We’re delighted to hear Stuart and Summaya made everything seamless and ensured you were fully set up with confidence. Your kind words mean a great deal to us. -Prabhjeet
Great service
Came in to ask about an upgrade option. Manager Stuart was quick and efficient. Got a great deal and everything setup.
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Stirling
Thank you for the review, Ian! We truly appreciate you sharing your experience. It’s wonderful to hear that Stuart helped you secure a deal that met your expectations. 😊 -Neha
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