Maryam was excellent with her customer service, she provided clear instruction and helped my mother find the best bargain that would fit her phone use. She got us a cheaper contract and was very helpf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alexandra, was good with customer handling. We are soo happy with her customer handling. We will come back to visit and purchase the gadgets with her again 😍😍😍.
Company replied
Excellent Service from Rizwana! Rizwana provided excellent customer service while helping me switch my SIM provider and arrange my new broadband. She was knowledgeable, experienced, friendly, and p... See more
Company replied
20 min wait, no one acknowledged we were there, finally get served by someone, as a customer id appreciate if someone said 'hi we are understaffed and there will be a wait'
Company replied
Company details
About Three UK - 3Store Sutton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
93 High Street, SM1 1JF, Sutton, South, United Kingdom
- 02086439126
4.9
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alexandra spoke very clearly
Alexandra spoke very clearly. She helped us with ordering a new broadband. Good price and good service.
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you, Sanmugam! We’re thrilled to hear Alexandra made everything straightforward and supported you with setting up your new broadband. We’re always happy to help! 😄 -Prabhjeet
Rizwana was wonderful in dealing with…
Rizwana was wonderful in dealing with my query and helped me with an upgrade for my new phone. It's been so rare to see such great customer experience now a days. I wish good luck to her and would like to say thank you again.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
That’s wonderful, Harry! We’re delighted to hear Rizwana’s kindness and guidance made getting your new device such a positive experience. Thank you for the 5⭐ review. 😊 -Maryalex
Katherine was helpful and very…
Katherine was helpful and very knowledgeable
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Jackster! We're delighted to hear that Katherine created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
Starf very helpfull samir very good
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
That's fantastic, Kevin. We're glad to hear that Samir provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Alexandra Petronela
Alexandra Petronela was so nice to me and my family! Extremely patient with all of our questions, and super helpful in the whole process!
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Júlia, we appreciate your feedback. We’re glad Alexandra Petronela’s care and attention made the experience positive for you all. -Shivam
Alexandra is fantastic!
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you so much for sharing such uplifting feedback, Alexandra. It’s wonderful to know your experience left such a strong and positive impression. -Manavata
Alexandra was very helpful helping me…
Alexandra was very helpful helping me and my daughter upgrade our phones. Very pleased with the service.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you so much, Bow! We’re thrilled to hear Alexandra took great care of you and your daughter. Upgrading together should feel exciting, and we’re so glad she made it a smooth experience for you both! -Ayesha
Support and expertise when needed
The service was excellent today, as I'm a total technophobe so helpful and patient. Supported me through the whole process.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Annie! It’s wonderful to hear that our team made everything feel effortless and ensured such a smooth experience. Enjoy the rest of your day! -Afaq
Kat and itisar great work to help me…
Kat and itisar great work to help me get a broadband . They both are very welcoming and have great personalities .
Thanks guys
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you for sharing your feedback with us Cudjoe! We’re delighted to hear that Kat and Itisar offered such wonderful support while helping you get your broadband sorted. -Afaq
We had a great experience with…
We had a great experience with Alexandra, and the information was useful. We were able to choose a good plan, which is really useful for us. Thank you.
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Smart advice and friendly support make the perfect combo. We're so glad Alexandra could deliver exactly that for you. Wishing you a day as lovely as the joy your feedback brought us, Yanu. -Ashifa
Very friendly staff member called…
Very friendly staff member called Alexandra.. she was very helpful and assisted me with what I needed.. thankyou
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
We really appreciate your feedback, Kitson. Wonderful to know Alexandra provided excellent service and guidance. -Shivam
Alexandra Petronela helped me today…
Alexandra Petronela helped me today with sourcing a sim only contract and also broadband. PAC code... transferring from another network. Excellent. Very helpful. Very knowledgeable. Very friendly.
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Amazing, Michael! 🎉 It’s fantastic to hear that Alexandra Petronela guided you so well with both your SIM-only contract and broadband needs, and supported you through the transfer process. Knowing that her expertise and friendly approach made everything seamless is exactly the kind of experience we aim to deliver. 😇 -Prabhjeet
Very helpful Alexandra
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Kieran, it’s good to know that Alexandra delivered a positive experience for you. -Kishan
Very happy about service
Very happy about service. Explain nicely . Great . Happy with Rizwana. Thanks.
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Nayomi, thanks for the 5 stars. It’s great to hear Rizwana looked after you and made everything easy to understand. We really appreciate the shout-out! -Kishan
Reply from Three UK - 3Store Sutton
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Rizwana gave me the best deal and she…
Rizwana gave me the best deal and she was very kind and attentive. She gave me excellent service. I have no hesitation to recommend her to my friends and family. Perfect from Sutton branch.
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Thank you for the review, Harish! We truly appreciate you sharing your experience. It’s wonderful to hear that Rizwana at our Sutton branch helped you secure a deal that met your expectations. Your recommendation means a lot to us. 🥰 -Neha
Intisar was very helpful and efficient
Intisar was very helpful and efficient
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
We’re thrilled to hear this! 🌼 Intisar will be delighted to know she made your experience shine. Thank you for sharing, your feedback truly means a lot to us. 🥰 -Kashish
Rizwana was very helpful
Rizwana was very helpful, helped me find a good deal for me. I'm very happy
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Mustafa, thank you for sharing this. It’s great to hear Rizwana guided you with such care and helped you secure something that truly suits you. Knowing you left feeling satisfied really makes a difference to us. -Manavata
The offer with honor pad and the…
The offer with honor pad and the customer service staff (Rizwana) was amazing. She explained all the offer in clear language.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
🌟 Amazing feedback, Aashish! We’re thrilled Rizwana was able to guide you through the Honor Pad offer and make everything easy to understand. Thanks for sharing your kind words 🙌 -Shivam
This was the most easiest way I have…
This was the most easiest way I have ever had
Very impressed with the advice and help given 100% (Intisar )
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey there, thank you for such an amazing review. Intisar’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.