Three UK - 3Store Swindon Reviews 

112
TrustScore 5 out of 5

4.9

Unit 9, Canal Walk, SN1 1LD Swindon, South, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Antonia is very experienced staff, she knows all the stuff and plan in your company, I’m glad to have her to assist me to make the plan done ! Efficient , care and excellent smile make a lot of diffe... See more

Company replied

Rated 5 out of 5 stars

Thank you to the lovely team in Swindon, the manager and their staff were so helpful and remedied a difficult experience with the online customer service team. Went in to cancel my contract but the st... See more

Company replied

Rated 4 out of 5 stars

Staff we're very helpful and informative. We were given lots of options and no pressure to make quick decisions.

Company replied

Rated 5 out of 5 stars

Charlotte Swindon branch was just amazing, due to having multiple business contracts she spend almost 3 hours sorting and making things smoother and better. Her knowledge and patience was so much appr... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Swindon

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 9, Canal Walk, SN1 1LD, Swindon, South, United Kingdom

  • 01793618575

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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4.9

All reviews

(112)

31,584 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative. Very happy with purchase

December 13, 2025
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hi Gary, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Bloody fantastic

Staff were fantastic and couldn't do enough for me when I had several things I required to do at once. They're a short train journey away but will come every time **********

December 8, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Great staff very good.

December 5, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Thanks for this fantastic 5⭐ review, Don. We really do love to hear this! Hope you have a great day 😊 -Jade

Rated 5 out of 5 stars

Wonderful experience from the two young…

Wonderful experience from the two young ladies in the shop. Helped Mandy set up her phone with all the features to help her with her visual imparement, amazing. Thank you!

December 4, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Hi Paula,, this is what we love to hear! This is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

Always patient with me

Always patient with me, always helpful! I always go to this store when I have any problems they are great

December 2, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Hey Zoe, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

Helped me with enquiry about my number

Helped me with enquiry about my number, and aided in getting a contract in my name, gave good customer service and helped me with problems that I had

November 19, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Hello Koliz, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Antonia was excellent

Antonia was excellent!

Fabulous service managed to clean up all of my accounts in one sitting. Was thinking of leaving 3 but the service I received today restored my faith in this provider.

November 16, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great explanation of how the phone works and different deals.
Thank you

Charlotte

November 16, 2025
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Charlotte was very helpful today during…

Charlotte was very helpful today during our visit today in the Swindon store. Her customer service was excellent

November 16, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Inva was very welcoming and has amazing…

Inva was very welcoming and has amazing customer service. Helped us buy the new iphone 17 pro

November 8, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Hey.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

Upgrading

Cody helped us in store today and was very helpful - always a painful upgrading your phone but Cody made it very easy!

November 7, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Rated 5 out of 5 stars

Inva is a very helpful lady

Inva is a very helpful lady. Very nice three is a good company to go to thank you for all your help

November 7, 2025
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Thanks for your feedback, Dawn, and it's lovely to hear that you enjoyed great customer service from Inva. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Amanda Her customer service was really…

Amanda Her customer service was really brilliant .She helped us a lot . She was smiling all the time

November 6, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Hi Jagdish, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Outstanding service Absolutely fantastic service

Absolutely fantastic service, very friendly from start to finish, couldn’t of asked for a better service

November 4, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Thanks for this amazing 5⭐ review, Deanne. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Amanda is very good and helped with…

Amanda is very good and helped with everything I had worried for thank you Amanda

November 4, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Thanks for your feedback, Dashi, and it's lovely to hear that you enjoyed great customer service from Amanda. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Served by Antonia who was lovely

Served by Antonia who was lovely, clear and efficient!

November 4, 2025
Unprompted review
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Reply from Three UK - 3Store Swindon

Brilliant, Pat. Antonia is a gem. We're so glad you had a great experience :) -Scott

Rated 5 out of 5 stars

Very helpful

Very helpful. Great experience approaching a new company

November 3, 2025
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hello Andrew, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

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