Three UK - 3Store Swindon Reviews 

112
TrustScore 5 out of 5

4.9

Unit 9, Canal Walk, SN1 1LD Swindon, South, GB


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Rated 5 out of 5 stars

Antonia is very experienced staff, she knows all the stuff and plan in your company, I’m glad to have her to assist me to make the plan done ! Efficient , care and excellent smile make a lot of diffe... See more

Company replied

Rated 5 out of 5 stars

Thank you to the lovely team in Swindon, the manager and their staff were so helpful and remedied a difficult experience with the online customer service team. Went in to cancel my contract but the st... See more

Company replied

Rated 4 out of 5 stars

Staff we're very helpful and informative. We were given lots of options and no pressure to make quick decisions.

Company replied

Rated 5 out of 5 stars

Charlotte Swindon branch was just amazing, due to having multiple business contracts she spend almost 3 hours sorting and making things smoother and better. Her knowledge and patience was so much appr... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Swindon

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 9, Canal Walk, SN1 1LD, Swindon, South, United Kingdom

  • 01793618575

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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4.9

All reviews

(112)

31,584 reviews in the last 12 months

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Rated 5 out of 5 stars

Changed a plan to my name and bank

Changed a plan to my name and bank, Amanda was so helpful and explained the process brilliantly. Really appreciate her help

March 7, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hey Alyssa, we’re so glad to hear that Amanda was supportive and made everything easy for you. Thank you for the fantastic review 🙌 -Neha

Rated 5 out of 5 stars

Friendly staff

Friendly staff, helpful in getting you the best offers at the best price.

March 7, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hi Mel! Thank you for sharing your experience. Our team was fantastic in supporting you throughout your visit, and it’s wonderful to hear you walked away with an offer that matched exactly what you were looking for. 🙌 -Neha

Rated 5 out of 5 stars

Amanda was very helpful and also gave…

Amanda was very helpful and also gave me a better deal

March 5, 2026
Unprompted review
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Reply from Three UK - 3Store Swindon

Thanks a ton, Joe! 🎉 We’re so glad everything went perfectly with Amanda’s help, and we can’t wait to welcome you back again! 🥰 -Kashish

Rated 5 out of 5 stars

Tech Help from Inva

I walked into the store and got the help I wanted immediately and rectified my problem.

March 3, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hi Andrew, we’re pleased our staff could provide immediate assistance and resolve your concern. Thank you so much for the 5 ⭐ review! -Suhaas

Rated 5 out of 5 stars

Cody Swindon

Cody was great with customer services

February 28, 2026
Unprompted review
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Reply from Three UK - 3Store Swindon

Hey.

Thank you. We really appreciate your review. -Pete

Rated 5 out of 5 stars

Antonia was so kind

Antonia was so kind, patient and helpful! Sorted my new contract and explained everything so
Clearly

February 20, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hey Elizabeth, we’re delighted to hear that Antonia made the whole experience seamless for you. Thank you so much for sharing this lovely 5⭐ review! -Veronica

Rated 5 out of 5 stars

Exceptional service from Charlotte

Exceptional service from Charlotte. Nothing was too much trouble and done with a smile.

February 13, 2026
Unprompted review
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Reply from Three UK - 3Store Swindon

Hi Jim, we’re thrilled Charlotte brought professionalism and joy to your experience. We appreciate you taking the time to share your experience. -Suhaas

Rated 5 out of 5 stars

Knowledgable and really helpful along…

Knowledgable and really helpful along with being patient with my questions aa well😊

February 9, 2026
Unprompted review
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Reply from Three UK - 3Store Swindon

Nothing delights us more than knowing you’re happy, Muhammad! Wishing you a day as wonderful as your feedback made ours 🌟 -Ashifa

Rated 5 out of 5 stars

Antonia was fantastic

Antonia was fantastic! Very friendly and informed me at every stage. Would definitely go back to see her again!

February 9, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Georgina, we truly appreciate you sharing your experience, and it’s wonderful to hear that Antonia provided you with outstanding care. We can’t wait to welcome you back again. -Neha

Rated 5 out of 5 stars

I was very good experience and…

I was very good experience and professional service.

February 3, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Thanks for the awesome review! We're so happy to hear that you had a wonderful experience with us. Thank you for sharing this! ☺️ -Prabhjeet

Rated 5 out of 5 stars

Igor and Charlotte were fantastic and…

Igor and Charlotte were fantastic and helped me make my decision on my phone upgrade.
They were so good that my wife went through the upgrade options as well and may soon be upgrading

January 28, 2026
Unprompted review
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Reply from Three UK - 3Store Swindon

Hi Roland, it's great to hear Igor and Charlotte made sure you got exactly what you needed. We're glad they could talk your wife through everything too, and we'll be here to help when she is ready for her upgrade. -Kishan

Rated 5 out of 5 stars

The customer service was A1 compared to…

The customer service was A1 compared to several other stores i have visited.
I was having difficulties with my contact number replacement anx they were very patient and helpful in guiding me and replacing everything.

It was an excellent service overall. I will be going back.

January 9, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hi.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

Cody was extremely helpful and…

Cody was extremely helpful and efficient and answered my issues , discussed options and have just upgraded my package, thanks Cody appreciate your assistance today

January 8, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hey Dave, that's brilliant! We're glad to hear Cody was able to support you throughout the process and make the whole experience exceptional. Thank you for the amazing 5 ⭐ review! -Prabhjeet

Rated 5 out of 5 stars

Got some help for my problems from the…

Got some help for my problems from the staff, they are really helpful and caring

January 3, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

Very helpful and friendly person had…

Very helpful and friendly is Antonia 👍 answered all questions we had and guide us to pick right packages

January 3, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

The were really helpful at the store

The were really helpful at the store, quick and proactive staff!! Exceed expectations, will definitely be back!!

January 2, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hey.

Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete

Rated 5 out of 5 stars

I had such a great experience today…

I had such a great experience today thanks to cody He was incredibly helpful, patient, and knowledgeable while assisting me with buying my iPhone. He took the time to explain everything clearly, answered all my questions, and made the whole process easy and stress-free.

January 2, 2026
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Congratulations on your new iPhone, Ruth! 🎉 It’s wonderful to hear that Cody’s expertise made the whole process feel so smooth and straightforward. We’re glad you received such a high standard of support during your purchase! -Kishan

Rated 5 out of 5 stars

Very helpful

Very helpful

December 20, 2025
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Great service as always

Amanda from Swindon was so helpful in doing our upgrade and showing us the best deals. Super friendly and helpful thank you so so much!!

December 19, 2025
Unprompted review
Three UK - 3Store Swindon logo

Reply from Three UK - 3Store Swindon

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

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