I had such a positive experience with Sanda at the Three store in Walthamstow. She was incredibly patient, friendly and professional while helping me upgrade my contracts. She took the time to exp... See more
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Location
Switch locationUnit 40 The Mall Shopping Centre, Selborne Walk, E17 7JR Walthamstow, London, GB
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Came in to Walthamstow store to get help with data transfer it was a pleasure to be served by very lovely and helpful lady Kat. Thank you very much for your patience and help
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Both Sanda and Mihai were excellent in sorting out a number of issues i had with how my Three accounts were set up. They were respectful , helpful and got all but I problem sorted and that issue is be... See more
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My assistant was Kat and another gentleman who were very helpful explaining all options and was comforting, Setting up my hub made my life easier and when I got home plugged it all in and no issues... See more
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Company details
About Three UK - 3Store Walthamstow SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 40 The Mall Shopping Centre, Selborne Walk, E17 7JR, Walthamstow, London, United Kingdom
- 02085204960
4.9
Excellent
134 reviews
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Was served today by dahir he was very…
Was served today by dahir he was very helpful
October 10, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hey there.
That's fabulous. We're glad to hear it. Thanks for the support. -Pete
I got the fast and helpful customer…
I got the fast and helpful customer service from Sadia,she is the best in her job!!!
October 9, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Thanks for this amazing 5⭐ review! Well done Sadia 🎉 Love to hear this! -Jade
I had really wonderful
I had really wonderful. Lady.Andrea! Helping me buying a new phone. And also. She helped me to set up everything on my new phone to ready to go!I been so stressed as my old phone was broken but. I'm leaving the shop with all positive experience!
October 6, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Thanks for this amazing 5⭐ review, Hedvig. Well done Andrea 🎉 -Jade
Andrea in Walthamstow was really…
Andrea in Walthamstow was really helpful in talking me through all the options and sorting out the handset protector screen.
Great customer service all round!
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hello, there.
We're delighted to hear that Andrea in our Walthamstow store provided you with such helpful and great all-round customer service.
We appreciate you sharing your experience! -Pete
such a great help and service by Miraj
such a great help and service by Miraj
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi there.
That's great to hear. Thanks for the feedback. -Pete
The service of guy named Miraj was…
The service of guy named Miraj was really good highly recommended helped me in all aspects.
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hey there.
We're glad to hear Miraj was able to be so helpful. Thanks for the great review. -Pete
I really appreciated how friendly and…
I really appreciated how friendly and professional the staff were. They took the time to listen, answered my questions clearly, and made the process smooth from start to finish. The overall atmosphere felt welcoming, which made the experience enjoyable. Mihai Professional Tank You very Much
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Thanks for the 5⭐ review, Daniel, and well done to Mihai 🎉 -Jade
great
great, friendly and professional service, always willing to help, thank you very much
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
That's great, Sebastian -Maxine
Store manager Riccardo was very helpful…
Store manager Riccardo was very helpful and friendly
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi Samantha, thanks for letting us know about this, we're always happy to see this type of experience being brought to our attention, we'll certainly pass your feedback on! -John
I have been Extremely Frustrating Experience with Phone Delivery and Customer Servicea loyal Three customer for…
I have been a loyal Three customer for many years, and I have always trusted the company to provide reliable service. Unfortunately, my recent experience has been extremely disappointing.
I arranged a new phone contract at the Walthamstow store, with delivery due on Saturday 13/09. The delivery was delayed, then reported as lost by DPD. Since then, I have spent countless hours on the phone being passed between customer service, the sales team, and the store, without anyone taking responsibility or providing a clear solution.
I was promised a replacement phone within 48 hours on multiple occasions, only to be told later that an investigation would be opened. Recently, I received an email claiming the phone had been delivered—but I have not received it, nor have I been given a valid tracking number.
At this point, I feel completely stuck. Both my wife and I have been long-term loyal clients, and I had hoped that I could rely on Three to support us, especially as my business is growing. This experience has caused significant frustration, wasted time, and unnecessary stress.
I am sharing this review in the hope that Three improves their communication and customer service processes, and to warn other customers about the potential difficulties in resolving delivery issues.
September 17, 2025
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
We're really sorry to hear this is the case and can see why this has been such a poor experience for you.
We can't check this from here but we'd recommend reaching out to our team on chat instead to escalate the delivery of your new phone. The team can investigate to see what's happened, log this and ensure the feedback is passed along so it doesn't happen in future - https://bit.ly/3C43TKN. -Danni
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