Staff were great and fully explained everything, went above and beyond what was actually required. I'm one very happy customer
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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See what reviewers are saying
Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Came into store finding trouble to fix ky google account and got sat down with aaron and he managed to sort my account out in no time thanks again
Company replied
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... See more
Company replied
Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
131 reviews
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Ebony was a breath of fresh air
Ebony was a breath of fresh air. She was full of knowledge and very helpful
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Maureen! Thank you for sharing this. It's great to hear Ebony made the experience smooth and delivered such attentive support. Have a wonderful day! -Afaq
Great experience at 3
Aimee (Customer advisor) was extremely helpful & informative. Pitched everything to my level of understanding (!) in a friendly & welcoming manner. A credit to your company
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Excellent customer service
Aimee at Washington helped me renew my sim contract and sort out a huge mess of other tablet and family contracts. Amazing friendly and very professional service 1000%
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Your words just made our day, Julie! Aimee at our Washington store is a star, and we’re thrilled her kindness turned a tricky contract situation into a smooth win. Thanks for choosing to be part of our family 💙 -Ashifa
Reply from Three UK - 3Store Washington
Bravo, Megan! 🎊 We’re thrilled to hear that Anth was so helpful. Thank you for your kind words! 💛 -Suhaas
Lovely service
Lovely service, Ebony and the rest of the staff were a great help 👍
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Brad, that’s amazing 😊 We’re so glad Ebony and the team offered such caring and supportive service. Thank you for sharing your experience with us 💛 -Arvind
Yes,l spoke to Aimee and Ebony this…
Yes,l spoke to Aimee and Ebony this morning . Excellent young ladies very pleased. I like the set up please carry on the good work.
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Glad to hear that Aimee and Ebony were able to provide you with such an awesome experience 😊 Thanks for taking the time to share this with us, Rob 💙 -Arvind
Reply from Three UK - 3Store Washington
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Washington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Aimee
Just popped in to sort our phones out was done really quick staff really friendly .
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Straight forward upgrade & excellent…
Straight forward upgrade & excellent customer service.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Stephanie, we’re so happy to hear that you received such great help from our colleague! Thank you for sharing your wonderful 5 ⭐ review! -Suhaas
Great Service
Great, quick service from Ebony. Very kind and professional.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Aimee was extremely professional in her…
Aimee was extremely professional in her manner she explained everything thoroughly taking her time and ensuring we were happy and understood everything about our new contract and broadband
Lovely friendly extremely helpful staff and store
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent service from Aimee 10 out of…
Excellent service from Aimee 10 out of 10
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Aimee was absolutely brilliant
Aimee was absolutely brilliant, helped me set up my sons ipad for xmas. Lovely girl
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Washington
We're pleased Aimee could help make your son's Xmas special, Jade. We hope your family has a merry time :) -Scott
Ebony was so helpful and made sure we…
Ebony was so helpful and made sure we got a great deal on everything.
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Explained everything so we understood…
Explained everything so we understood very polite
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for this lovely 5⭐ review, Christine. We really do love to hear this! Hope you have a great day 😊 -Jade
New phone
Been in store to get daughter a new phone Aimee was so helpful set everything up for us too. Would definitely recommend.
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Washington
Hi.
Thanks! Your review is really appreciated. -Pete
Aimee was very knowledgeable and helpful
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Washington
That's superb, Emma! We're glad Aimee was a great help :) -Scott
Charlene was so lovely with me and…
Charlene was so lovely with me and helped me solve my problem 5 stars from me!!!
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Washington
We totally appreciate your 5* review - Have a nice day -Maxine
Very helpful
Very helpful, lovely service, pleased with my purchase
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Washington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
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