Staff were great and fully explained everything, went above and beyond what was actually required. I'm one very happy customer
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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See what reviewers are saying
Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Came into store finding trouble to fix ky google account and got sat down with aaron and he managed to sort my account out in no time thanks again
Company replied
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... See more
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Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
131 reviews
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Ebony is a great member of the team
I came into store today as my phone wouldn't switch on, from going to Vodafone and staff being so rude I just needed some help. Ebony from your team was amazing she sorted my phone for me with a simple re boot. Amazing customer service 👏
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Washington
We’re so glad to know you felt supported and guided toward the right choice. 🌟 Your appreciation means so much, and it’s wonderful to hear that Ebony's care made a difference for you. Thank you, Ryan! -Kashish
Aimee was absolutely great explaining…
Aimee was absolutely great explaining everything and giving us tips for setting up.
Excellent employee!!!
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Vivien! We’re delighted to hear that Aimee took the time to guide you clearly and share useful advice to make things easier. Your feedback shows the dedication she brings to her role. 😇 -Prabhjeet
100% excellent service thank you Ebony
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Joseph, that’s wonderful to hear! We’re delighted that Ebony made everything seamless for you 😊✨ -Veronica
Absolutely amazing service from Ant
Absolutely amazing service from Ant. He was friendly, welcoming and knowledgeable.
Great service all round
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Michelle, thank you for choosing us; we’re delighted our advisor provided attentive, expert support and made the experience seamless. -Kishan
Aimee was really helpful so polite and…
Aimee was really helpful so polite and very professional when sorting our new upgrades
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Mrs Twentyman, thank you for sharing such amazing feedback! Aimee truly made your upgrade experience shine, and your message means a lot to us. We’re thrilled she delivered service that stood out. -Manavata
Very helpful member of staff
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Your kind words mean so much, Marika. We’re delighted our staff could provide the attentive service you needed. -Suhaas
Shout out for Chantelle
Great service from Chantelle at Washington Galleries store today, our phones were out of contract, updated the airtime contract with professionalism, wit and natural charismatic charm! Excellent customer service 👏 10/10
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Washington
That’s a brilliant shout out, Stacey! A perfect 10/10 for Chantelle’s service really says it all. It’s fantastic to hear how her professionalism and genuine charm made the whole experience so enjoyable. Feedback like yours is truly valuable to us and keeps us motivated. ✨ -Kashish
Chantelle made my visit exceptional
Chantelle made my visit exceptional, I bought a new phone for my wife and her expertise and product knowledge led me in what we agreed was a great contract. I would recommend visiting a 3 store because of her exceptional customer service skills
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Superb, Robert. We’re delighted to hear how much Chantelle’s guidance enhanced your experience in store. It’s fantastic to know her knowledge and care helped you find the right option, and we truly appreciate your recommendation. 😇 -Prabhjeet
Anth made the whole process simple and…
Anth made the whole process simple and easy . He transferred everything off my old broken phone , great service
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hello Anthony, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Welcoming and so helpful
Welcoming and so helpful. Aimee explained everything clearly. And worked hard to give me the best deal. Absolutely delighted .
Thank you so much Gilian x
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Gilian, great to hear Aimee made things clear, gave friendly support, and helped you choose an option that suits you. We’re glad you’re happy. -Kishan
Very helpful
Aimee advised us of everything thing we needed and went through everything. She was very helpful and explained in terms we understood.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks so much, Kevin! We’re delighted that you had such a positive experience with Aimee, and your kind words mean the world to our team. -Neha
Aimee was utterly amazing
Aimee was utterly amazing. We have a particularly difficult set up between our phones and Aimee went out of her way to help us.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Really appreciate your feedback, Ben. It’s great to know Aimee supported you through a complicated setup and made the whole experience so much easier :) -Ayesha
Mysterious girl
Excellent service Chantelle gave very good service explained everything in detail and very pleasant very nice girl
February 22, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Martin, thanks so much for sharing this 🎯 We're pleased to hear that Chantelle guided you clearly and made the whole experience so delightful. Have a great day 😊 -Arvind
Polite
Polite, friendly and approachable.
Aimee and John from the Washington were very helpful and sorted my issues out for a new sim
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Wendy, thank you for sharing this. It’s wonderful to hear how Aimee and John at our Washington store offered such great support and helped you get everything sorted with your new SIM. Can’t wait to welcome you back again! -Afaq
Reply from Three UK - 3Store Washington
Hi Louise, we're pleased to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. -Neha
Chantelle was fab
Chantelle was fab. Always come in to see Chantelle. Been in Nov,
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi May, it’s great to hear that Chantelle has been so helpful. Knowing that you have a reliable point of contact makes all the difference, and we’re glad it keeps you coming back. A review like this is a real highlight for the whole team. -Kishan
Aimee was most helpful
Aimee was most helpful, very friendly and professional x
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Rosie, thank you for your outstanding 5 ⭐ review! It’s wonderful to hear Aimee made your experience remarkable. We hope you have a fantastic day 😊. -Suhaas
We were helped greatly and lacked and…
We were helped greatly and lacked and understanding of the process but after Aimee and Anth helped us understand we were than confident with the purchase thanks to 10/10 customer service. Recommend this store, very friendly and welcoming too.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hello Emma, we’re delighted Aimee and Anth guided you with clarity and care. We appreciate your recommendation and kind words 😊. -Suhaas
Excellent service
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Elizabeth. We're happy to see you had such a positive experience with us! Thanks for taking the time to share your 5 ⭐ rating. -Kishan
Aimee was very helpful and pleasant.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
That’s fantastic, Mrs Robson. It’s wonderful to hear how Aimee’s kindness and attentive support made your visit such a positive experience. -Manavata
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