Staff were great and fully explained everything, went above and beyond what was actually required. I'm one very happy customer
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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See what reviewers are saying
Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Came into store finding trouble to fix ky google account and got sat down with aaron and he managed to sort my account out in no time thanks again
Company replied
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... See more
Company replied
Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
131 reviews
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Amazingly helpfully very friendly give…
Amazingly helpfully very friendly give this sales person a pay rise
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you, Marc. We’re really glad to hear you received such friendly and helpful service. Your kind words mean a lot. -Ayesha
Excellent service
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Alex, that’s amazing to hear! 🎉 We’re really glad you had such an exceptional experience with us. -Neha
Chantelle Very helpful staff
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Derek, thank you for sharing your feedback! We’re thrilled to hear that our team made such a positive impression and provided the support you needed. 😇 -Prabhjeet
Superb experience explained everything…
Superb experience explained everything clearly thank you
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Peter, that’s amazing! 🎉 We’re thrilled you had such an exceptional service experience. Thank you for taking the time to leave this 5⭐ review. -Neha
Staff was really helpful clear…
Staff was really helpful clear explanation for the product that was purchased.
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Mereseini! 🌷We’re thrilled to know our team made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Ant was exceptional from start to…
Ant was exceptional from start to finish. He took the time to explain everything to me in simple terms. I will definitely recommend friends and family to the Washington Branch. Thank you
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Washington
We appreciate this, Harris. It’s great to hear Ant took the time to explain everything in simple terms. Thank you for recommending us. ☺️ -Ayesha
Brilliant experiance
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for your lovely feedback, Kay! 🌟 We’re really glad to hear everything went so well. -Veronica
Excellent service and great service
Excellent service and great service
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Stephen, appreciate you! Excellent service is what we do 💯⭐️ -Ayesha
Chantelle at three very helpful and…
Chantelle at three very helpful and informative, gave use lots of advice and we were very pleased with our service we got today, extended our contract with them as it is easier to speak to a person instead of call centres.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for leaving a review, June. We’re really pleased to hear Chantelle was informative and supportive, and that the advice helped you feel confident with your decision. -Shivam
Ebony was very helpful
Ebony was very helpful. Great service and nice staff
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Andrew, we’re thrilled that Ebony delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
The staff were very friendly and…
The staff were very friendly and accomadating today and helped me with all my enquiries today.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Boom 💥 Alan, we're thrilled the team provided such a welcoming experience and delivered stellar support for every detail you needed. Sending you our warmest wishes 🌈 -Arvind
Aimee was very helpful and pleasant
Aimee was very helpful and pleasant
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Love hearing this, James 💫 Aimee offered such stellar and kind support. Wishing you a lovely day ahead 🌸 -Arvind
Reply from Three UK - 3Store Washington
Thanks a ton, Paul! 🎉 We’re so glad everything went perfectly with Aimee, and we can’t wait to welcome you back again! 🥰 -Kashish
Great service from Alex from Washington…
Great service from Alex from Washington store everything sorted straight away thanks
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Tony, it’s brilliant to hear how smoothly everything came together during your visit. Alex’s quick support and ability to get everything handled without delay clearly made your experience stand out. -Manavata
Staff very good and help full A…
Staff very good and help full A pleasure to deal with
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for sharing this, Peter! We’re really glad to hear that the team made your visit enjoyable and that everything went smoothly. -Afaq
Aimee was very helpful and made our…
Aimee was very helpful and made our experience very stress free!! Thank you!!
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Amazing, Emily! Thanks so much for the lovely 5 ⭐ review. Aimee clearly brought the calm and made everything feel easy. Wishing you a great day ahead! -Samad
Aimee gave wonderful service and advice…
Aimee gave wonderful service and advice while we were here and helped us tremendously.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Ellen, we really appreciate your feedback 🙌. Aimee clearly went above and beyond to provide excellent service and guidance, making sure you felt fully supported. -Shivam
Great service from ebony
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for sharing your thoughts 🌟 It’s great to hear Ebony gave you such positive support 🙌 Your feedback means a lot and helps us keep improving 💙 -Shivam
Great service aimee
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Timothy, we love it! Aimee will be overjoyed knowing her support made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa
Anth was really helpful and…
Anth was really helpful and understanding . Gave me a great deal and did a full phone set up for me . Brilliant service
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Beatrice, we’re thrilled Anth made your experience so positive! Thank you for this amazing 5⭐ review! -Veronica
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