Staff were great and fully explained everything, went above and beyond what was actually required. I'm one very happy customer
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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See what reviewers are saying
Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Came into store finding trouble to fix ky google account and got sat down with aaron and he managed to sort my account out in no time thanks again
Company replied
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... See more
Company replied
Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
131 reviews
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Knowledgeable good listener thank you
Knowledgeable good listener thank you
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi, John. We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
Aimee was so helpful and explained…
Aimee was so helpful and explained everything to me properly so I understood everything.
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi there, your shout‑out is WOW ✨ We're thrilled Aimee shared her prompt expertise so clearly to keep everything effortlessly clear for you 💙 -Arvind
Was extremely informative and helpful
Was extremely informative and helpful. Lovely to talk to .
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Wilfred, it’s wonderful to know your visit was positive and handled with care. Thanks for the 5⭐ review! -Neha
Was extremely informative and helpful…
Was extremely informative and helpful when giving information. Even wrote down the steps I needed to take to make it easier.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Love this, Ayden! This is exactly what we strive for, making you feel valued and happy. Wishing you an amazing day ahead ☺️ -Kashish
Aimee was my advisor and was VERY…
Aimee was my advisor and was VERY helpful 10 out of 10 for efficiency and help.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Oh wow, Ann! That’s what we call fantastic service and support. We’re so happy to hear that Aimee worked her magic, and your 10/10 truly means a lot. ☺️ -Neha
Upgrade experience.
Spent awhile in the store,trying to sort along overdue upgrade,being dealt with professionally by Chantelle, nothing was too much trouble.
Came a way with a new s26ultra.
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks a ton for your review, Gary! 🎉 Chantelle really nailed it, and we look forward to serving you again. ☺️ -Kashish
Very helpful taking us through all…
Very helpful taking us through all stages ..Ant was excellent 👌
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Sheila, Ant truly rocked it! We’re overjoyed that the fabulous support made your visit unforgettable and earned a brilliant 5 ⭐ -Ashifa
Great customer service
Great customer service! It was my first phone plan and Aimee walked me through everything really clearly.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Xander, thanks for sharing this — it’s great to hear your first plan felt easy to get started with, and that Aimee was able to guide you clearly along the way. We’re really pleased the experience left you feeling confident moving forward. -Shivam
Agent was very experienced
Agent was very experienced, helpful and professional
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Andy. It is great to know our team provided such high-quality guidance and expertise during your recent interaction. -Kishan
Reply from Three UK - 3Store Washington
Thank you, Elaine. It’s great to hear you had such friendly and attentive customer service. We really value you sharing your experience. -Samad
Aimee from Washington store was superb
Great customer service and very knowledgeable
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Mick, thank you for the fantastic 5⭐ review. It's great to hear your experience was smooth and informative. -Maryalex
Reply from Three UK - 3Store Washington
Hi Denise, thank you! We’re delighted to hear you had such a fantastic experience and that our team made a great impression. -Kishan
Aimee was superb
Aimee was superb, got a great tariff and handset at a very reasonable price, would highly recommend Aimee and the Washington Shop
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Mark, brilliant to hear Aimee delivered such outstanding support. She helped you secure a fantastic deal on both the handset and tariff, and it’s great to know the Washington team continues to impress -Manavata
Amazing service from Ant helping me…
Amazing service from Ant helping me with my issue. Thanks for being patient it is very much appreciated
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Washington
That’s lovely to hear, Susan! We’re delighted that Ant was able to provide the support you needed and make the process much easier for you. We really appreciate you taking the time to share your experience. -Shivam
Great service buy friendly…
Great service buy friendly knowledgeable staff a great experience by aimee
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey there, it’s fantastic to hear how Aimee made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Popped in for a quick look and both…
Popped in for a quick look and both myself and husband came out with a new phone. So thrilled. Aimee went out of her way to help and put all the data on our new phones. Very professional and helpful. Highly recommend.
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for taking the time to leave this wonderful review, Marie. It’s great to hear that Aimee went above and beyond to help you both. Enjoy your new devices! 😊 -Veronica
Ebony was very helpful and pleasant
Ebony was very helpful and pleasant
Also very patient and understanding
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Martyn, that's brilliant! We're glad to hear that Ebony was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
10/10 customer service
10/10 customer service! Can't remember the name of the girl who helped me but she was fab! Went into store as my phone had broke and she was super helpful helping me buy and set up my new samsung S25.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Kelly, thank you for the 5 ⭐! We are so happy to hear you had a great experience buying and setting up your new phone. -Suhaas
Aimee helped make upgrading my phone…
Aimee helped make upgrading my phone and contract an easy process. Available options were clear and very helpful.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Nothing beats an upgrade that feels simple from start to finish. Aimee laid out the options, answered every question, and made sure you felt great about your new plan. We’re so glad the experience was such a breeze, Steven. -Ashifa
great knowledge on payments and helps…
great knowledge on payments and helps with all questions, great customer service
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey, Emma! It’s awesome to hear that we hit the mark for you. We know payment talk isn't always the most exciting, so we're glad we could make things clear and easy for you. 🥰 -Prabhjeet
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