Staff were great and fully explained everything, went above and beyond what was actually required. I'm one very happy customer
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Came into store finding trouble to fix ky google account and got sat down with aaron and he managed to sort my account out in no time thanks again
Company replied
Amiee was incredible at helping me get the upgrade for my new phone. Saved an incredible amount of money
Company replied
Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
127 reviews
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Both my wife and myself had a lovely…
Both my wife and myself had a lovely experience with the operative AIMEE in store.very professional 10 out of 10.
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Janet, we’re delighted to hear Aimee made the experience so enjoyable for you both. Thank you for such a lovely review. -Suhaas
Aimee from Washington store absolutely…
Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes customer service to another level.
I will be back and to this shop as your not just a number you get personal service
Cheers Amiee customer saved xx
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Stewart. Thank you so much for sharing this. We are delighted to hear about your visit to our Washington store and how well you were looked after by Aimee. It is fantastic to know that her dedication completely transformed your view of us. We will ensure she receives the internal recognition she deserves for looking after you so brilliantly. -Shivam
Reply from Three UK - 3Store Washington
Hey Steve! 🎉 Love this shoutout. Aimee was super helpful and full of knowledge today. Thanks for sharing! -Ayesha
Very good service from Aimee helpful…
Very good service from Aimee helpful thankyou
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Lovely to hear, Paula. Great to know Aimee was so helpful and made everything easy for you. Thanks for sharing your experience. -Ayesha
Reply from Three UK - 3Store Washington
Love hearing this, Ameer ✨ We are glad our team delivered such polite care and top-tier support 💙 -Arvind
Got the job done,👍🏻.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Washington
That’s impressive 🎯 Brandon, we are glad our team delivered spot-on support and got everything sorted 👍🏻 -Arvind
Very friendly good customer service
Very friendly good customer service
From aimee quick and easy
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks a lot, Dawn! 🎉
Lovely to hear Aimee made everything quick and easy for you. We really appreciate you taking the time to leave this feedback! 💛 -Ayesha
Reply from Three UK - 3Store Washington
Your words are a real highlight ✨ Charly. Replacement handled with seamless speed and a smooth approach that left everything running just right 💫 -Arvind
Went in to Three to day to sort a new…
Went in to Three to day to sort a new SIM card can't thank Amiee enough for making it quick and easy.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Yay, Alyson 🎉 We’re thrilled that Amiee provided such prompt and expert support to get your new SIM card sorted effortlessly. Here’s to smooth moments ahead 🌸 -Arvind
Aimee at 3 Washington Galleries shop…
Aimee at 3 Washington Galleries shop Tyne and wear
I could recommend for anyone
Her customer service is exemphly
Infact I'd even go to say she's award winning customer service advisor
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Gary. Thank you so much for taking the time to share this! We are absolutely thrilled to hear about the exemplary, award-winning customer service you received from Aimee at our Washington Galleries branch. -Shivam
Reply from Three UK - 3Store Washington
Superb, Sean! 🌟 A big shout out to Aimee for making your experience truly exceptional. Thank you for your kind words! ☺️ -Prabhjeet
The assistant was extremely helpful and…
The assistant was extremely helpful and steered me through the whole process of changing my broadband.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Ann. We’re delighted to hear that our colleague guided you smoothly through updating your broadband and made the whole experience straightforward. Your feedback means a lot to us. 😇 -Prabhjeet
Great information by store manager Ant.
Great information by store manager Ant.
Excellent customer service, would recommend.
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Tracy, we’re delighted to hear this. It’s great to know that Ant made your visit so smooth and informative. Thanks for recommending us and for taking the time to share your experience. 😇 -Prabhjeet
Great customer service
Great customer service, friendly and great experience from Ebony in store
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Washington
That’s impressive 🎯 Lee, we’re thrilled to know Ebony provided such welcoming and expert care to ensure a superb in-store experience. -Arvind
Went to Three today in Washington to…
Went to Three today in Washington to get new contract. Ant and Aimee were amazing sorted my new contract even sorted a new tablet on an amazing deal for my daughter.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for your feedback, Audrey. We’re pleased to hear that Ant and Aimee provided excellent support with your new contract and helped secure a great tablet offer for your daughter at our Washington branch. 🌟 -Veronica
Great service
Was helped and advised with upgrade. Very friendly helpful service
Thank you
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊 -Prabhjeet
Knowledgeable good listener thank you
Knowledgeable good listener thank you
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi, John. We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
Aimee was so helpful and explained…
Aimee was so helpful and explained everything to me properly so I understood everything.
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi there, your shout‑out is WOW ✨ We're thrilled Aimee shared her prompt expertise so clearly to keep everything effortlessly clear for you 💙 -Arvind
Was extremely informative and helpful
Was extremely informative and helpful. Lovely to talk to .
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Wilfred, it’s wonderful to know your visit was positive and handled with care. Thanks for the 5⭐ review! -Neha
Was extremely informative and helpful…
Was extremely informative and helpful when giving information. Even wrote down the steps I needed to take to make it easier.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Washington
Love this, Ayden! This is exactly what we strive for, making you feel valued and happy. Wishing you an amazing day ahead ☺️ -Kashish
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