Aimee from Washington store absolutely unreal service and has totally changed my first bad experience to an unreal one...... I am an account manager and deal with people daily but Aimee takes cus... See more
Company replied
Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Aimee served me today in store, we managed to sort my original problem which was updating my device. We even went the extra mile and managed to get an iPad added on for my son. Happy with the customer... See more
Company replied
Channelled was excellent today in getting us a new phone. Everything was explained so we understood what we would be paying for
Company replied
The fantastic service i had received. In my last review Ant sorted my problem out straight away. I went into the store on Wednesday and he left all the info with Aimee who went the final mile. Only on... See more
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Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.9
Excellent
163 reviews
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Poor phone support and expensive contract sim
So far I have spent approximately 5 hours making phone calls helping my sister in law with her bills and re-activating a replacement phone. We were eventually told that everything was fine and working but discovered that the SIM card had not been activated. Yesterday we travelled 12 miles to the 3 store at Washington Galleries and our issues were resolved by Amy, a fantastically helpful and friendly customer support member, in a matter of minutes. Thank you Amy. 😀 You were a star.🌟
September 15, 2025
Unprompted review
Reply from Three UK - 3Store Washington
Sorry to hear that you and your sister in law had such a frustrating experience when speaking with our team, Patricia.
Yay for Amy saving the day! Thanks for taking the time to share a positive outcome.
Have a great day! -Jade
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