Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from 3 store. Needed to replace my old 3 phone and get them to move important APs etc across. They gave me a new very reasonably priced contract and did th job in just over an hour. N... See more
Company replied
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
Company replied
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... See more
Company replied
Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store York
Hey, Robert! We’re really pleased to hear you received excellent service. It’s great to see our team delivering the kind of experience that leaves customers genuinely satisfied. 😇 - Three Social Media Team
Came into the 3 store in York today…
Came into the 3 store in York today with my husband. We were helped by Jon who really went above and beyond to help us. He solved both of our problems which was fantastic. He is a credit to your company and should be recognised for his first class service.
We left the store very happy.
July 3, 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Suzi, it is wonderful to hear about your visit to our York branch with your partner, where Jon delivered top-tier care to address both of your requirements seamlessly. We appreciate you sharing this exceptional standard of care, and it is brilliant to know you both walked out completely satisfied with your outcome. — Three Social Media Team
Reply from Three UK - 3Store York
Hi Nic. Thank you so much for sharing your positive feedback about our team's knowledge. We always aim to provide clear and helpful support whenever you need us.— Three Social Media Team
The process was very smooth and…
The process was very smooth and friendly staff especially Staff named Remi. Highly recommend
June 29, 2026
Unprompted review
Reply from Three UK - 3Store York
We appreciate you sharing your review, Ayman. We're glad to hear the experience felt simple and that Remi’s assistance stood out. Thanks for the recommendation.
– Three Social Media Team
I went in store today and was helped by…
I went in store today and was helped by Jon to upgrade my phone and find the best plan for me whilst also ensuring it was the most affordable! He was very helpful and knowledgable, and very friendly. 10/10 experience, very happy with my new phone! :)
June 29, 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Shannon! We’re delighted to hear you had such a great experience in store. Jon will be thrilled to know he helped you find the right upgrade and plan while keeping everything budget‑friendly. 😇 Three Social Media Team
Jon was very helpful in trying to find…
Jon was very helpful in trying to find the most suitable option for my slightly complicated situation.
June 27, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for this fantastic 5⭐ review, Jaspar! We’re thrilled to hear Jon provided excellent support. — Three Social Media Team
The staff at the Three store in York…
The staff at the Three store in York were very helpful and helped me find the right contract for me. Very pleasant experience.
June 26, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Henry, the team at our York branch will be delighted to hear that they could guide you to your ideal agreement and make your visit thoroughly enjoyable.— Three Social Media Team
Great service and very helpful
Great service and very helpful! Jon is very welcoming and efficient with our account issues.
June 23, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey there, it is wonderful to hear that Jon provided such an accommodating experience while managing your account details. — Three Social Media Team
Good knowledge from Jon
Good knowledge from Jon. Made it quick and easy to upgrade.
June 23, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there, Thank you for reaching out. I am delighted to hear that Jon provided excellent service and made the entire process smooth and efficient for you.— Three Social Media Team
Reply from Three UK - 3Store York
Hi Kelvin, thanks for sharing such a fantastic bit of feedback. ☺️ -Kashish
I have been having problems for over…
I have been having problems for over two weeks and they have told me to leave them as they don,t no when or how to fix the problem
June 21, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi John. We hear your concerns regarding the ongoing trouble you have faced over the last fortnight and the advice you received. As we’re not able to discuss account-specific details on social media, if you need further clarification, please contact our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be able to review everything with you directly. -Shivam
Remi was great
Remi was great, very quick and helpful. Highlighted some good deals. Would recomend going in store!
June 20, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Joe. It is wonderful to know that your time in store was so productive and that Remi found some excellent options for you without any delay. We appreciate the recommendation and are glad you received such efficient care. -Shivam
Jon in the York store is amazing
Jon in the York store is amazing. He has helped myself and my mum multiple times over the years. Very patient and helpful. Recommend to anyone who appreciates good customer service. A credit to 3.
June 19, 2026
Unprompted review
Reply from Three UK - 3Store York
Hey SB, we’re so glad you’re happy with our service from Jon, thank you so much for the ⭐⭐⭐⭐⭐ review! -Kashish
Went in to three to go sort some issues…
Went in to three to go sort some issues out with my phone .got it sorted out easily with the staff. Really supportive and helpful.
June 18, 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks a ton, Kieran! 😄 Happy to hear everything was sorted quickly and the support hit the mark. We appreciate you! -Ayesha
Reply from Three UK - 3Store York
Love hearing this, Shiny ✨ We're glad our team delivered such prompt and top-tier care 💙 -Arvind
Reply from Three UK - 3Store York
Thank you so much for your lovely feedback, Kakkanatt! We’re delighted to hear you had such a wonderful experience with us. 😊 -Veronica
Came in to sort my bill out and theu…
Came in to sort my bill out and theu managed to get me a cheaper deal abd explain this on detail manager was helpful as well and tyler
June 18, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there 🎯 We are glad Tyler and our manager provided a cheaper rate with clear bill details. Our team loves delivering spot-on support 💙 -Arvind
The information John gave me was clear…
The information John gave me was clear and concise and extremely helpful.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Ron, we are delighted to hear about your positive experience. It is great to know that John provided such outstanding support and ensured you received straightforward, valuable guidance today. -Shivam
Reply from Three UK - 3Store York
Hey Shang, that’s brilliant! We’re thrilled to hear that Remi made your experience such a positive one. Thank you so much for the amazing 5⭐ review! -Veronica
When i come into store i find the staff…
When i come into store i find the staff helpful with what i ask especially Remi
June 14, 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Remi could make your experience smooth and enjoyable. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.