Experiencing God awful download speeds of 1 mb/s to 3 mb/s and frequent dc's when playing online games. Paying a contract for this crap. Phoned up to complain and was gretted by a "script monkey" who... See more
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Placed an order and recieved it the next day, Excellent service, my blouse arrived beautifully packed, a fabulous fit, beautifull colours and design. I already bought the skirt in Fenwicks Newcastle... See more
Company replied
I purchased a handful of dresses on cyber Monday and I am very pleased with the customer service at every step. Before making the purchase I inquired about the possibility of returns and exchanges an... See more
Company replied
Hi I deleted my previous review. This company is really trying to give good customer service and I appreciate that. I absolutely love the dresses from Three Floor. They are very different from other d... See more
Company replied
Company details
Written by the company
Since our launch in 2011 as a cutting edge brand, Three Floor has designed bold and carefully crafted collections. The label was created out of our shared love for femininity, fun and functionality.
Contact info
United Kingdom
- www.threefloor.com
4.1
Great
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Reply from THREE FLOOR
Hi Atheer,
Thank you for taking the time to leave us a lovely review. Hope we see you shop again with us soon!
Kind regards,
Three Floor
Exquisite dresses
Received dresses within 2 to 3 days. Exquisite dresses in perfect quality
November 26, 2020
Reply from THREE FLOOR
Hi Sop,
Thank you for taking the time to leave us a lovely review. Hope we see you shop again with us soon! xx
Kind regards,
Three Floor
Today I saw a beautiful dress called…
Today I saw a beautiful dress called Elegant Power ....I think it's amazing...I would love this dress...it would make my dreams come true...I am a size 12 in three floor dresses.I would be eternally grateful ....if it could be held in a 12 until I can afford it...I do not know how long it will take before that will happen...kind regards , Aoife.
October 6, 2020
Unprompted review
Updated review
Hi I deleted my previous review. This company is really trying to give good customer service and I appreciate that. I absolutely love the dresses from Three Floor. They are very different from other designers and each one has so much detail and are so well made. The prices are also amazing. I also love that the sizing is very consistent. I am a size 8 US and every single piece fits perfectly. I can comfortably order from the US and know my items will fit.
September 14, 2020
Unprompted review
Reply from THREE FLOOR
Hi J L,
Thank you for taking the time to review us again, we really appreciate the kind comments about our dresses and customer service.
We look forward to seeing you shop again with us soon.
Kind regards,
THREE FLOOR
Custom service isn’t good
Custom service isn’t good. It is slow and the solution to the problem is not clear. The package was arrived without a return note, and I need pay it by myself. Until now I didn’t received any reply mail about my refound.
September 9, 2020
Unprompted review
Reply from THREE FLOOR
Hi Mengyue,
Thank you for taking the time to leave us a review. We have recently moved to a new system to make returns via a simple to use portal. I am sorry to hear that you found the process difficult. Our customer care team has got in contact with you already, if you have any further queries please feel free to contact us at info@threefloor.com; we are more than happy to help out!
Kind regards,
THREE FLOOR
Very nice dress
Very nice dress, just need to re-cut to fit my body.
I took back 1 star because of the packing, poor package. Luckily the dress was not damaged.
September 9, 2020
Unprompted review
Reply from THREE FLOOR
Hi Diep,
Thank you for taking the time to leave us a review, we are glad that you have received the dress and you like it. We have recently taken steps to reduce our carbon footprint and have started using packaging made from recycled cardboard, we haven't had any problems with the packaging so far using our designated couriers. You had told us that you had originally sent this item to your friend who then sent to to you at a later date, perhaps that packaging was damaged between this time. Unfortunately we cannot take responsible for any further transit decisions once it was delivered to the original address.
Kind regards,
THREE FLOOR
The customer service manager David is…
The customer service manager David is really helpful. I got my refund after e-mail with him since the refund was lost for more than 2 months. And he helped me cancel one order didn't been sent out for more 1 month.
Therefore, I hope that Three Floor can upgrade ur system of delivering track and refund track.
September 8, 2020
Unprompted review
Reply from THREE FLOOR
Hi Tingting Zhao,
Thank you for taking the time to leave us a review and for the feedback. We are glad you had a good experience with our customer service manager.
We are always looking for ways to improve our customer service so we will take the time to look into this for the future.
Kind regards,
THREE FLOOR
No clue how to return items.
I am a huge fan of three floor clothing and have purchased a huge number of items over the years. Unfortunately this time round I needed to return something and not only can I no longer log into my account, the webpage with returns information doesn't exist, no one has responded to my message, nor answered the phone. It is very disappointing.
September 4, 2020
Unprompted review
Reply from THREE FLOOR
Hi Henrietta,
Apologies for the experience you are receiving, you can find out returns information on https://www.threefloor.com/shipping-returns. We have recently moved to a new system so we are unfortunately experiencing some teething issues. Please contact us on info@threefloor.com and we will be happy to organise the return for you.
Kind regards,
Three Floor
Great service
Great service, quick delivery, beautiful garment as usual
August 31, 2020
Unprompted review
Reply from THREE FLOOR
Thank you for taking the time to leave us a lovely review. Hope we see you shop again xx
Kind regards,
Three Floor
Great designs, great customer experience
Great designs, quality production, fast and secure international shipping - always happy with my Three Floor purchases!
August 7, 2020
Unprompted review
Reply from THREE FLOOR
Hi Elise,
Thank you for taking the time to leave us a lovely review and we are so glad to hear about your happiness with our products. We hope to see you shop again soon!
Kind regards,
THREE FLOOR
The dresses is quite heavy
The dresses is quite heavy. Hope to get lighter fabric in up coming design
July 31, 2020
Unprompted review
Reply from THREE FLOOR
Hi Shu Yen Ooi,
Thank you for taking the time to leave us a review and for giving us some feedback. Be sure to keep an eye on our new releases for new and exciting (and even lighter) fabrics.
Kind regards,
THREE FLOOR
Great quality of clothes
Great quality of clothes. Fast shipping. Great prices
July 31, 2020
Unprompted review
Reply from THREE FLOOR
Hi Photini,
Thank you for taking the time to leave us a lovely review. We are glad you have enjoyed your experience with us and we hope shop with us again soon!
Kind regards,
THREE FLOOR
I love shopping at THREE FLOOR
I love shopping at THREE FLOOR. The designs are unique, fashionable and classy. The customer service is super as well.
July 4, 2020
Unprompted review
Reply from THREE FLOOR
Hi Yousra,
Thank you for taking the time for leave us such a lovely review. We are so happy to hear about your experience and we hope you shop again with us soon!
Kind regards,
THREE FLOOR
I have been waiting for a reply from…
I have been waiting for a reply from three floor , and it has been over 3 weeks . Again and again I have been told I’ll be redirected to customer service but no one picks up the phone or answer my emails.
From the status, my order still is not shipped. At this point I request a full refund. Please and thanks.
June 18, 2020
Unprompted review
Reply from THREE FLOOR
Hi Nicole,
Thank you for your review. Sorry to hear about your experience, we have checked the status of your order and unfortunately, there was a system error that caused the delay. We take full responsibility for this issue and we have already processed the refund. Please accept our apologises for the inconvenience.
Kind regards,
THREE FLOOR
Great service and communication
June 4, 2020
Unprompted review
Reply from THREE FLOOR
Hi Rachel,
Thank you for taking the time to leave us a lovely review, we hope to see you shop again with us!
Kind regards,
THREE FLOOR
Great customer service 5⭐️
June 3, 2020
Unprompted review
Reply from THREE FLOOR
Hi Ruta,
Thank you for taking the time to leave us a lovely review, we hope to see you shop again with us!
Kind regards,
THREE FLOOR
Beautiful dress
I shopped their archive sale and got a dress that is an intricate, beautiful work of art, for a great price! Dispatch was quick and packaging was nice. Nothing to fault... but would have been even more perfect if they offered free delivery for any purchase.
May 28, 2020
Unprompted review
Reply from THREE FLOOR
Hi Jan,
Thank you for taking the time to leave us a lovely review. We are happy to hear you are loving the dress and service. We hope to see you shop again with us soon!
Kind regards,
THREE FLOOR
Excellent quality, beautifully made, recommended.
I ordered a dress on May 18th and had it delivered to Singapore that arrived on May 28th. Item was well received in excellent condition, beautifully wrapped with tissue and in its box. Three Floor's quality and lace are impeccable!
May 28, 2020
Unprompted review
Reply from THREE FLOOR
Hi Denise,
Thank you for taking the time to leave us a review, we are glad you are loving the pieces and we hope to see you shop again soon. xx
Kind regards,
THREE FLOOR
Quality at its bargain best
Very good quality clothing ,and fantastic value for money when getting a few sale items .
May 25, 2020
Unprompted review
Reply from THREE FLOOR
Hi Diane,
Thank you for taking the time to leave us a lovely review. We look forward to seeing you shop with us again!
Kind regards,
THREE FLOOR
Beautiful quality!
May 25, 2020
Unprompted review
Reply from THREE FLOOR
Hi Ksenia,
Thank you for taking the time to leave us a lovely review. We look forward to seeing you shop with us again!
Kind regards,
THREE FLOOR
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