Thrillophilia uses tricks in ticket price promises, e.g. for USS Midway, it was stated $23.80 any-day, but they changed $36.40 for Tuesday (weekend price), $12.60 up. They also rejected correct this m... See more
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Do not use this company!! They took out 2 payments for tickets to Madrid Palace. Issued no tickets, hence being refused entry on the day…. Even though I’d payed twice! Messaged the company by email... See more
Company replied
Thrillophilia has honestly been one of my best travel experiences. This was my 4th trip with them, this time to Vietnam, and once again, everything was so beautifully planned—from airport pick-u... See more
Round two with Thrillophilia was an absolute blast! Huge shoutout to the entire team for nailing the execution yet again. From start to finish, everything was seamless. These guys have officially beco... See more
Company replied
Company details
Written by the company
Thrillophilia is the world’s leading tour package company, trusted by over 3 million travelers. Recognized as the #1 tour operator for personalized holidays, we offer 5,000+ expertly crafted itineraries across 100+ countries. From romantic escapes and family getaways to offbeat retreats, every trip is built for seamless travel, meaningful moments, and lasting memories. Our platform combines verified local partnerships, transparent pricing, and real-time support to deliver consistently high-quality experiences. Powered by intelligent planning tools and backed by a passionate travel team, Thrillophilia ensures that every journey feels effortless, personal, and unforgettable.
Contact info
Breach of guidelines
It was a great experience with…
It was a great experience with Thrillophilia. I would definitely recommend it to others as well.
July 2, 2026
Unprompted review
I bought Bangkok safari world ticket…
I bought Bangkok safari world ticket from them. They offered big discount. And also their support helped to confirm the ticket as I issued it very last moment of the online ticket purchasing window.
May 31, 2026
Unprompted review
The Hampta Pass experience
The overall experience was good during the Hampta Pass trek. It was with another group and only two of us were there from Thrillophilia and rest were from other groups. We were hooked with the group called Back In Adventures, and we were never informed about it. It was only on the last day that we got to know this. Another lie was that there are going to be 20 people but it was only 2 who booked from Thrillophilia. I had no complains with tent, food, or the people whom I had met.
July 2, 2026
Unprompted review
My Japan trip was the worst planned by…
My Japan trip was the worst planned by thrillophilia, from there on i have told all my friends to not to opt them
July 9, 2025
Unprompted review
Reply from Thrillophilia
Dear Randeep S,
Thank you for sharing details of your Japan trip with us. We understand your concerns regarding the overall experience during the journey.
Each market has its own dynamics on the ground, and this may have been one of the edge cases. Our Japan itineraries and arrangements are reviewed and managed by our local Japan and operations teams to ensure a smooth experience for our travelers.
Your feedback has been shared with the team for review and to help us continue improving our trip planning and overall travel experience. For anything further, reach out to us at support@thrillophilia.com.
Warm Regards,
Team Thrillophilia
Absolute scam
Absolute scam, sold tickets that they didn't have and then charged me twice. contacted support and they just kept repeating wait 10 days and closed the tickets. STAY AWAY!
May 30, 2026
Unprompted review
Reply from Thrillophilia
Hello Bryan,
Thank you for sharing your feedback. We understand your concerns regarding the ticket booking and the refund process.
On the ticketing side, our booking process relies on real time availability and dynamic pricing through external supplier APIs. During booking, API confirmation can sometimes take a few minutes, and in that window availability may change, which can result in a booking not being confirmed even after payment is initiated. This is a technical and external factor and not something within our direct control, though we always aim to secure the booking at the displayed fare and price.
Regarding being charged twice, we do not process two charges for a single booking on our end. This can sometimes happen due to a payment gateway or bank side issue, where a transaction shows as processed twice even though only one charge is actually settled. We would recommend checking with your bank or credit card company to confirm the status of both charges on their end.
The refund for this booking has already been processed on our end. Our team member Vasundhara remains available should you need any further assistance, or you can reach us at support@thrillophilia.com.
Warm Regards,
Team Thrillophilia.
Planning a Trip = Thrillophilia
It was our first international trip and also honeymoon trip. The experience was amazing, I just can’t describe it in words. We really enjoyed so much. Food was also good and healthy. Big thanks to Tanvi Sukhwal for suggesting us this group tour option and also thanks to thrillophilia.
June 4, 2026
Unprompted review
Reply from Thrillophilia
Dear Soumyadip,
Thank you for sharing such a heartwarming review. We're truly honored to have been a part of your first international trip and such a special milestone—your honeymoon! It brings us immense joy to know that your experience was so memorable and that you enjoyed every moment of the journey, including the food and overall arrangements.
A special thank you for recognizing our team efforts. We'll be delighted to share your kind words with them —they'll be thrilled to know helped make your honeymoon so special.
Thank you for choosing Thrillophilia to celebrate this beautiful chapter of your lives. We wish you both a lifetime of happiness and look forward to planning many more unforgettable journeys for you in the future.
Warm regards,
Team Thrillophilia
Very disappointing experience with Thrillophilia
I had a very disappointing experience with Thrillophilia and would not recommend booking an international trip through them.
In January 2026, I booked a Dubai trip with Thrillophilia and paid a total of ₹1,81,030. Due to the escalating conflict in the Middle East and serious safety concerns, I decided not to continue with the trip. I informed Thrillophilia well in advance, spoke with their representative, and also sent multiple emails requesting a full refund, but all the time they refused to give refund. Despite my genuine reason for cancellation and a long series of email exchanges.
So, I Register complaint on National Consumer Helpline and e-jagriti.
Thrillophilia agreed to refund only ₹1,42,000. They retained ₹40,391 from hotel booking amount, even though I had contacted the hotel directly and was informed that hotel bookings are accepted only 48 hours before check-in. I repeatedly requested a detailed justification and proof for these deductions, but I was not provided with a satisfactory explanation.
The entire process was stressful, time-consuming, and lacked transparency. Instead of supporting a customer facing exceptional circumstances, I had to continuously follow up through emails just to receive a partial refund. Total process took around 6 months.
If you are considering booking with Thrillophilia, I strongly recommend reading their cancellation and refund policies carefully and obtaining written confirmation of all terms before making any payment. Also, they don’t have proper customer support ones you pay amount. My experience with their customer service and refund handling was extremely disappointing.
May 30, 2026
Unprompted review
Reply from Thrillophilia
Dear Vani,
Thank you for sharing detailed feedback on your Dubai trip cancellation. We understand your concerns regarding the refund process and the time it took to resolve.
Situations like escalating geopolitical conflict are external and unforeseen, and while we understand the decision to cancel came from genuine safety concerns, cancellations in such cases still involve liabilities we are committed to honoring with our suppliers. For international bookings, hotel inventory is often prepurchased and paid for in advance as part of bulk arrangements, not booked individually per traveler. This means a hotel's standalone 48 hour cancellation policy, when contacted directly, does not reflect the terms that apply to inventory purchased in advance through such arrangements, since the payment and commitment to the hotel is made well before that window.
An additional refund of ₹16,201.65 has been processed directly to your bank account, in line with the applicable booking terms and conditions.
All cancellation and refund terms are shared and agreed upon at the time of booking, and as a business we have to adhere to them consistently, the same way every business and industry operates within defined policies. That said, we recognize that exceptional circumstances like this call for continued review, and we are working on strengthening our policies for such cases going forward.
We value your feedback and have shared it with the concerned team. For any further assistance, please reach out to us at support@thrillophilia.com.
Warm Regards,
Team Thrillophilia
Execution of the package
While booking the package, the sales rep formulated it really nicely, but the execution is really bad especially on ground transport which is pathetic to say the least. Recently, I took a trip to Singapore wherein the on-ground transport handled by the company was worst to say the least. if you are planning a trip to Singapore then I would ask you to avoid booking through Thrillophilia.
Previously, i have used the same operator for Thailand trip and it was superbly organized. So, i think they have good connections in some markets and bad in some markets.
June 12, 2026
Unprompted review
Reply from Thrillophilia
Dear Naveen,
Thank you for taking the time to share this. We're glad the Thailand trip worked out well for you and we're sorry the Singapore experience, particularly the on ground transport, didn't match that.
A refund of ₹5,400 has been processed against your booking. We also offered an additional ₹5,000 refund to your original payment source after discussing this with you, though we understand this wasn't accepted.
Your feedback is going straight to our ground team in Singapore so they can review and retrain the transport vendors against the standard we promise. Each market has its own dynamics on the ground, and this may have been one of the edge cases, as all our Singapore transfers are checked and vetted by our local Singapore team and Singapore operations team.
For anything further, reach out to us at support@thrillophilia.com
Warm Regards
Team Thrillophilia.
Terrible company, just avoid
This is a terrible company, just interested in taking the customer's money. They lie through their teeth to get your money and once they have the money, they just keep on lying about everything from flights (no web check in available as they have done "group bookings" so any flight changes are not passed on to the customer), to hotels booked (different to the ones advertised), to group sizes and demographics (completely lied about the number of people as well as who will be going). They mislead the customer at every single step.
HORRIBLE COMPANY. Just avoid.
They have got one star rating because there's no zero star rating. Terrible customer service as well. So you have literally nowhere to go once you have paid the money.
June 23, 2026
Unprompted review
Reply from Thrillophilia
Dear Traveler,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been for you. This is certainly not the experience we aim to provide.
We regret the concerns you’ve raised regarding communication, booking arrangements, and the overall support provided during your trip. We understand how important transparency and reliable assistance are when planning and undertaking a holiday, and we’re sorry if your expectations were not met.
We would like to review your case in detail and understand what may have gone wrong. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and assist you appropriately.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
Omg scam. Irresponsible CS
Omg scam. They dont operate by themselves. They sub contract to other travel agencies and that travel agency works on cost cutting. No proper support
June 11, 2026
Unprompted review
Reply from Thrillophilia
Dear Shiva Ram,
We are sorry to hear that your experience left you feeling disappointed. We understand your concerns regarding coordination, support, and the overall quality of service you received during your trip.
At Thrillophilia, we work with carefully selected on-ground partners to deliver travel experiences; however, we take full responsibility for ensuring that the service meets the standards promised to our travelers. We regret that this was not reflected in your experience.
To address your concerns and ensure a proper resolution, Ms. Vasundhara has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to review the issues you faced and work toward a suitable resolution.
Thank you for sharing your feedback. It helps us identify areas for improvement and enhance the experience we provide to our customers.
Warm regards,
Team Thrillophilia
Wonderful Thailand Experience with…
Wonderful Thailand Experience with Thrillophilia
I recently visited Thailand through Thrillophilia, and the entire experience was wonderful from start to finish. The trip was well-organized, all arrangements were smooth, and every detail was handled professionally, making our vacation completely stress-free.
A special thanks to Harshita Rao for her outstanding support and coordination throughout the planning process. She was always responsive, helpful, and ensured that all our requirements were taken care of promptly. Her guidance, professionalism, and dedication made a big difference in making this trip memorable.
I highly recommend Thrillophilia to anyone planning a vacation, and I truly appreciate Harshita Rao's excellent customer service. Looking forward to booking my next trip with them!
⭐⭐⭐⭐⭐ Highly recommended!
June 18, 2026
Unprompted review
Reply from Thrillophilia
Dear Irfan,
Thank you for sharing your wonderful feedback. We're delighted to hear that your Thailand trip was such a memorable and stress-free experience. It's great to know that all the arrangements were smoothly managed and that you could enjoy your vacation without any worries.
A special thank you for recognizing our team efforts. We're thrilled to hear that team responsiveness, professionalism, and dedication helped make your travel planning seamless and enjoyable. We'll be sure to share your kind words with them —they will be delighted to know our team played a part in creating such a wonderful experience for you.
Your recommendation means a lot to us, and we're grateful for the trust you've placed in Thrillophilia.
Thank you for choosing us for your Thailand adventure. We look forward to helping you create many more unforgettable travel memories in the future.
Warm regards,
Team Thrillophilia
Dear Thrillophilia Customer Support,
Dear Thrillophilia Customer Support,
I am writing to express my concern regarding the refund of INR 8,000 that was agreed upon by your team. As requested, I provided my bank account details for processing the refund. However, despite the passage of time, the refund amount has still not been credited to my account.
I have fulfilled all requirements from my end and shared the necessary banking information promptly. Given that the refund was already approved, I am disappointed by the continued delay and lack of resolution.
I request that you urgently investigate this matter and provide:
The current status of my refund.
The date on which the refund was processed, if applicable.
The transaction reference number or proof of transfer.
A clear timeline for when the INR 8,000 will be credited to my account if the refund has not yet been processed.
I would appreciate your prompt attention to this issue and expect a resolution at the earliest. If there are any additional requirements from my side, please let me know immediately.
I look forward to your response and confirmation of the refund.
Sincerely,
Bipinchandra Patel
May 1, 2026
Unprompted review
Reply from Thrillophilia
Dear Mr. Patel,
Thank you for sharing your concern regarding the refund. We sincerely regret the inconvenience caused and understand your disappointment regarding the delay and the need to follow up on the matter.
As discussed with you earlier, the agreed compensation of ₹8,700 has already been processed from our end and should have reflected in your account.
Since you are already connected with Ms. Vasundhara regarding this matter, she remains available to assist you with any further clarification or concerns related to the transaction.
We understand the importance of timely resolution, and our team remains available to support you should you need any further assistance.
Warm Regards,
Team Thrillophilia
Employees are always there for you
Employees are always there for you. The service is great.
December 8, 2025
Unprompted review
Reply from Thrillophilia
Dear Shiraz,
Thank you for your kind feedback. We're delighted to hear that you had a positive experience with our team. Knowing that our employees were supportive and readily available whenever needed means a lot to us. Providing great service and assistance to our travelers is always our top priority.
Thank you for choosing Thrillophilia. We look forward to serving you again and helping you create many more memorable experiences.
Warm regards,
Team Thrillophilia
It wasnt possible to give 0 stars but…
It wasnt possible to give 0 stars but AVOID this company. They take your money and provide no service whatsoever.
June 11, 2026
Unprompted review
Reply from Thrillophilia
Dear Traveller,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you. This is certainly not the experience we aim to provide.
We take such concerns very seriously and would like to review your case in detail to understand what may have gone wrong.
Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and assist you appropriately.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
Excellent.
March 14, 2026
Unprompted review
They are making FOOL TO people in the…
They are making FOOL TO people in the name of three star they took 2.68 lakh but they provided me lodge and not three star which they made itereny. Also they provide cab driver who are now and then asking for money for taking to any site the demand everyday money even after when you pay for the complete package the ask for money Now offering a 5000 Rs for a cost of 2.68 lakh and precious days which I took from my work. The sightseeing which our group trusted Thrillophillia for. The dream rooms which they confirmed.
May 30, 2026
Unprompted review
The company was a bit expensive yet…
The company was a bit expensive yet they provided the value for it .
May 1, 2026
Unprompted review
Reply from Thrillophilia
Dear Ojas,
Thank you for your kind feedback! We’re delighted to hear that you had a great experience with Thrillophilia.
It’s wonderful to know that our team could accommodate your requirements and ensure that all the necessary details were shared with you well in advance. We believe that clear communication and personalized support play a key role in creating a smooth and enjoyable travel experience.
Thank you once again for choosing Thrillophilia. We look forward to planning many more memorable journeys for you in the future!
Warm regards,
Team Thrillophilia
Scam
Scam. Avoid
Booked a ticket for royal alcazar in sevilla. They immediately wanted to change the date and after refusal, not much happened. Money not returned, zero contact.
April 25, 2026
Unprompted review
Reply from Thrillophilia
Dear Traveler,
Thank you for sharing your experience, and we sincerely apologize for the distress this situation has caused. We completely understand how alarming it must feel to have paid for a booking, face an unexpected date change request, and then receive no follow-up or refund — that is not the experience we want anyone to have with us.
We want to assure you that this is being taken seriously. A missing refund with zero communication is something we treat as a priority concern, and we are committed to getting to the bottom of this.
Since we are unable to locate your booking with the details available here, we kindly request you to write to us at support@thrillophilia.com with your Booking ID or registered contact number. Our team will investigate this on priority and ensure you receive a clear update without any further delay.
We hope to resolve this for you at the earliest.
Warm regards,
Team Thrillophilia
Not up to our expectations
First of all it’s impossible to talk to someone personally if you wish to clarify something as the communication process is WhatsApp based only. They seem to lack the human touch which is required when you go on a one in a life time holiday. One couple in our group had to cancel the trip to Japan as their flight got cancelled due to the trouble in the Middle East but they had no qualms in keeping their non refundable 30% deposit! Not only did they hike up the prices for the rest of us but had the audacity to downgrade some of the hotel rooms with no prior explanation. Despite several reminders we were booked in to smoking rooms in Osaka just because no other rooms were available in that particular hotel but I don’t think they tried hard enough to book us into another hotel. This would be the last time we will be booking a holiday through Thrillophilia !!
May 1, 2026
Unprompted review
Reply from Thrillophilia
Dear Sudheer,
We’re truly sorry to hear about your experience and understand how disappointing this must have been for you and your group, especially during a once-in-a-lifetime holiday. This is certainly not the experience we aim to provide.
We regret the concerns you’ve raised regarding communication, hotel room allocation, and the overall support experience. We also understand how frustrating unexpected changes and booking-related challenges can be, particularly during international travel planning.
Your feedback has been noted seriously, and we would like to review your case in detail with the concerned teams. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and assist you further.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
They sell ticket which was not…
They sell ticket which was not available, call me at night that they want to give me another one for different day ... on one day trip. Now it is more then 1 months and refound still not granted. Scammers ....
April 16, 2026
Unprompted review
Reply from Thrillophilia
Dear Adam,
We’re sorry to hear about your experience and understand your frustration regarding the unavailable ticket and delayed refund.
We regret the inconvenience caused when an alternate date was offered for your booking and apologize for the delay in the refund process. This is certainly not the experience we aim to provide.
Your concern has been shared with the concerned team for review. To assist you further, Mr. Himanshu has been assigned as your point of contact, and our team will connect with you via support@thrillophilia.com.
Warm Regards,
Team Thrillophilia
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