Ticketbar Reviews 

2,435
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

In 2020 ticket gekocht voor We have bought a tickets for the Alhambra Card for the 23-04-2020. Vanwege corona ging het niet door. Nu nog steeds nooit een terugbetaling ontvangen! Schande!! Mijn... See more

Rated 1 out of 5 stars

Hello I have an unused voucher for Colosseum that I would like to book, but have not received an answer to the multiple email requests I sent. Purchase date: 09-02-2020 Order: 922020003965

Rated 5 out of 5 stars

Les temps sont durs, mais Ticketbar est atteignable en cas de problème et propose des solutions. Merci pour le service et la solution de remplacement trouvée. Times are tough, but Ticketbar can be re... See more

Company replied

Rated 5 out of 5 stars

Brilliant service!! We unfortunately had to cancel our holiday to Italy due to Covid-19 travel restrictions. Ticketbar answered all email enquiries promptly and refunded our train tickets on the Leo... See more

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2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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2.7

All reviews

(2,435)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

I have chosen for this site instead of the original site because of the possibility to pay with iDeal. I think the tickets were a bit more expensive on ticketbar but being able to pay with iDeal makes it so much easier.

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Wow, humans like Jools and Bruna were so helpful!!! They answered my questions and made me so confident in my purchase. This seems to be a top-notch company that truly cares about its customers. Thanks, Ticketbar!

November 21, 2019
Unprompted review
Rated 4 out of 5 stars

Good deal!

A lot of the places we wanted to see and things we wanted to do are a part of the Barcelona City Pass. Along with the savings it makes it easy to coordinate all the tickets. Booking the ticket was a smooth and easy process. Also, selecting the other additional tours was easy. We will travel to Barcelona in a month and I am hoping there are no hitches then.

November 14, 2019
Unprompted review
Rated 5 out of 5 stars

Top quality

Perfect service, professional assistance even with last minute bookings.

November 13, 2019
Unprompted review
Rated 5 out of 5 stars

Easy to use site

Easy to use site, I booked my tickets in few minutes. The tickets to be printed arrived by email. All perfect!

November 12, 2019
Unprompted review
Rated 4 out of 5 stars

Prompt and courteous

I made an error filling in departure time for return leg of my journey on Leonardo Express. Emailed Ticketbar to explain and they replied very promptly to explain that this wasn't a problem and that my tickets would be emailed to me once available. Prompt and courteous

November 11, 2019
Unprompted review
Rated 5 out of 5 stars

Not getting Sagrada familia time slot after paying for tickets

The costumer service was very fast and effective solving my problem. I already have the tickets and I hope there is no problem in Barcelona.

Thank you!

______________________________________________________
I selected the arrival date 16th November 2019 but during the reservation time, I was not getting any time slot for 16th Nov and there is no option to check availabllity before payment.

November 11, 2019
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Sara,

Thank you for contacting us!

You will be contacted right away to your email address in order to assist you with your booking.

Kind regards,
Ticketbar

Rated 1 out of 5 stars

NO SHOW GUIDE

Bought a guided tour of La Prado at Ticketbar-for Julia Travel tour--Waited all day to meet guide at 3 PM--NO ONE SHOWED! Ruined the whole day in Madrid

November 10, 2019
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear David,

We are truly sorry to hear that!

You will be contacted right away to clarify this misunderstanding.

Kind regards,
Ticketbar

Rated 1 out of 5 stars

Not getting Sagrada familia time slot after paying for tickets

We (Me and My friend) have booked our Barcelona City Pass (Purchase order - 302019162878) and selected the arrival date 9th Nov, 2019. But during reservation time, we are not getting any time slot for 9th Nov and 10th Nov and there is no option to check availabllity before payment. So it seems we will miss the sagreda familia tour all though we have paid for tickets. Its really disappointing and it is to much unprofessional business approach.

November 8, 2019
Unprompted review
Ticketbar logo

Reply from Ticketbar

Dear Shambwa,

Thank you for reaching out!

Our reservation department will contact you as soon as possible to your email address to assist you with your reservation.

Kind regards,
Ticketbar

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