We received our tickets about one week in advance, which was a relief. We could not upload them on the app at first, but agents online and over the phone helped us tremendously and efficiently, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like that the pricing is 100% upfront unlike many other ticket services. Because it is a resale platform, it does take a little bit sometimes for the prior owner of the tickets, to transfer to you.... See more
Company replied
Today, I ordered tickets for an Eagles concert at the Sphere in Vegas. The website is very user friendly with respect to searching for tickets. Shortly after paying for the tickets (no additional f... See more
Company replied
This is my first time using Ticket Club since they have moved to the Trustpilot app. While it was a little complicated getting set up with multiple variations - e-mail, cell phone and the app passw... See more
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Company details
Information provided by various external sources
Ticket Club is a membership site for tickets to concert, sports, and theater events. Members save money on tickets to the events they want to see, with low prices and no service fees. It's similar to Amazon Prime, Sam's Club, and Costco - except for tickets. We offer our members tickets without any additional service fees, which are added fees added on (typically at checkout) by almost every company in the industry. These fees constitute most of the profit of many ticketing sites, and can raise the price of tickets from anywhere from 10% to 30% or more. We don’t charge those fees, and the first price members see on our site for a ticket is the exact same price that the ticket will be at the end too. The only other charge (aside from the tickets) is for shipping, which is variable depending on the shipping method chosen. Our ticket prices are all at Club price, but you don’t need to be a member to see those - anyone can buy tickets from our site, members just don’t pay service fees.
Contact info
75 Gerber Road East Suite 106, 06074, South Windsor, United States
- (855) 575-8322
- customersupport@ticketclub.com
- www.ticketclub.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience and awesome prices!
February 27, 2026
Reply from Ticket Club
Thank you for the positive feedback. We are glad that you were happy with the pricing! We do hope that you enjoy your event and consider us again for future use.
Easy and straight forward transaction
Easy and straight forward transaction. The entire process is so easy to complete.
February 19, 2026
Reply from Ticket Club
That’s what we strive for! Happy to hear it was easy for you. We hope you enjoyed your event.
i love ticketclub
i love ticketclub. user friendly and tickets were delivered as promised
February 17, 2026
Reply from Ticket Club
Thank you for your purchase! We're glad you found the process easy, and that you received your tickets promptly. We’re proud to guarantee that all tickets are delivered on time, so you can buy with confidence every time. We hope you enjoy your event!!
Pleasantly surprised.
I was a little worried about how this was going to work out with the tickets supposedly not coming till the day before the show and then having to transfer them to the person I got them for. They came 5 days early and they were transferred and printed with no problems. Customer service was great as well when I called with questions.
February 6, 2026
Reply from Ticket Club
Thank you for your purchase! We're glad you found the process easy, and that you received your tickets promptly. We’re proud to guarantee that all tickets are delivered on time, so you can buy with confidence every time. We hope you enjoy your event!!
Very quick shipment.
February 4, 2026
Reply from Ticket Club
Thank you for your purchase and for your wonderful review! We're glad you found the process easy, efficient and that you received your tickets promptly. Enjoy your event!!!
Reply from Ticket Club
Thank you for your purchase and for your wonderful review! We're glad you found the process easy, efficient and that you received your tickets promptly. Enjoy your event!!!
Ticket price was lower than anyone else…
Ticket price was lower than anyone else and received tickets earlier than planned.
Have used ticket club before and consistency is excellent.
January 27, 2026
Reply from Ticket Club
Thank you for your purchase and for your wonderful review! We're glad you found the process easy, efficient and that you received your tickets promptly. Enjoy your event!!!
Reply from Ticket Club
We appreciate your review and thank you for choosing us for your ticketing needs! We are glad we were able to make this process as smooth as possible. We hope the event will be an amazing time!
Reply from Ticket Club
Thank you for your purchase! We're glad you found the process easy, and that you received your tickets promptly. We’re proud to guarantee that all tickets are delivered on time, so you can buy with confidence every time. We hope you enjoy your event!!
Don't buy any tickets here!!
Don't buy any tickets here!!
If you don't want to get ripped off, please pay attention to my feedback here.
I bought SF orchestra tickets here while the orchestra also sells tickets on their official website. I believe that people buy tickets here to get better price than the official sites. The SF orchestra has odd number seats (expensive because they are close to performers) and even number seats (they are far from performers) at the same row. The performance I bought has $100 difference between odd and even number seats. Ticket clubs were selling those tickets at the price of odd number tickets. So I definitely anticipated to get odd number seats because they were still bookable at that time. However they sent me the cheapest seats so I claimed it to cancel it and refund to me. But they declined with their policies. I would like advise those, who are trying to buy any tickets, not to buy here if you don't want to lose your money.
January 18, 2026
Unprompted review
Reply from Ticket Club
Thank you for sharing your feedback. We’re sorry to hear you may be unsatisfied with your purchase. Due to the dynamics of a live marketplace we do operate on a final sale policy that has to be agreed upon prior to placing the order. Please note that clients are not able to select specific seat numbers on our website. This is due to two key reasons:
Privacy and Security: Sellers who list tickets on our platform typically do not disclose exact seat numbers to protect their privacy and prevent potential security concerns. Seats are guaranteed to be side by side, and your seat numbers will be available upon delivery of the tickets. Ticket prices are set by the multiple sellers listing tickets on our site, and as stated on our website page may be above or below face value. We do hope you enjoy your event.
Great ticket prices and deals thankyou…
Great ticket prices and deals thankyou so much for supporting the military community.
January 11, 2026
Reply from Ticket Club
Thank you for your review and choosing us for your ticket purchase. We hope you have a great time at the event!
Reply from Ticket Club
Thank you for your purchase and wonderful review! We’re thrilled to hear you had a good experience with our website!
Great site!
Smooth experience for a person who doesn't usually buy sports tickets. The tickets came a month ahead of the event, which made me feel more comfortable.
December 19, 2025
Reply from Ticket Club
Thank you for your purchase! Whenever tickets can be ready ahead of the estimated time, we send them right away so you can plan with confidence. We appreciate your feedback and hope you enjoy the game!
Great except couldn't pay with PayPal
Great except couldn't pay with PayPal. Option not available or clear how to apply?
December 14, 2025
Reply from Ticket Club
Thank you for your feedback and for sharing your experience. Currently, we don’t offer PayPal as a payment option, but we appreciate your suggestion and will keep it in mind as we look for ways to improve. We're glad you enjoyed the rest of your experience and hope to serve you again soon!
Reply from Ticket Club
Thank you for your purchase! If you haven't already done so, make sure you access your tickets. Enjoy your event!
Easy transaction 😊
December 4, 2025
Reply from Ticket Club
Thank you so much for your purchase and taking your extra time to leave a review! Have a great time at the game!
Reply from Ticket Club
Thank you for your purchases! We’re sorry to hear you had trouble with the app, but we’re glad you were able to access your tickets and enjoy the event through our website. We're continually working to improve the app experience, and your comments help us do better. We appreciate your support!
Account Issue
Had to call representative as was able to resolve my issue. Great service and very professional
November 29, 2025
Reply from Ticket Club
Thank you for your review! We're glad our team was able to help resolve your account issue quickly; contact us any time you need!
I paid the non-member price by accident
I paid the non-member price for some tickets ($260 each) but I meant to pay the member price ($226 each) because I -am- a member.
I didn't realize I had to toggle a button; I was already logged into my account and assumed I -was- looking at the member price.
I contacted Customer Service; I’m hopeful I can get a refund or credit this one time. I won’t forget to check going forward!!
November 26, 2025
Reply from Ticket Club
Thank you for sharing your experience. We understand how the pricing and membership benefits can sometimes be confusing. For our members, the primary benefit is that service fees are waived at checkout—this is automatically applied when you’re logged in, which is why you didn’t see those fees added to your total.
If you have any questions about your membership or your purchase, our customer service team is always here to help. We appreciate your feedback and your membership!
Didn't deliver the tickets I bought for…
Didn't deliver the tickets I bought for the second straight time
May 22, 2025
Reply from Ticket Club
We’re sorry to hear about your experience and understand how frustrating it can be when ticket delivery doesn’t meet expectations. We always aim to deliver tickets as promised and recognize how important timely delivery is, especially before an event. We’re continually working to improve our processes and appreciate your feedback.
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