I’ve had an issue with my tickets delivery - bought them probably first day after event was released - and haven’t received any confirmations in months. I’ve contacted Tickeine via online form and Rob... See more
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I emailed and asked if I could change the date of the show as my partner is having an operation the week before. Chloe responded quite promptly back to say that she’s changed the date of our tickets a... See more
Company replied
We had an unforeseen issue with our tickets being at home but as both of us were working away or on holiday we weren’t going via home. Chloe from the customer service team got in touch as soon as th... See more
Company replied
The response of the initial email was amazing, just over 2hours!!! I felt that Chloe acted speedily was very helpful, went above and beyond to help us move our booking and even helped with mo... See more
Company replied
Company details
Written by the company
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Contact info
https://www.ticketline.co.uk/, United Kingdom
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4.4
Excellent
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Lost Ticket Problem solved
It's August... I had booked tickets through Ticketline back in March and for the life of me I couldn't find the email with my printable tickets. I was panicking as the event was in 2 days. Glad to say I contacted customer service with a copy of my bank transaction and email address and Chloe came to the rescue and resent the tickets.
August 22, 2024
Unprompted review
Reply from Ticketline
Great to hear Chloe was swiftly to the rescue Darren 😊
We hope you enjoyed the festival 🤘
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Great customer service
Great customer service, quick response and got the issue sorted straight away.
Thank you
August 19, 2024
Unprompted review
Reply from Ticketline
Fantastic to hear you received a great service from our CS team Abi 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Enjoy the festival 🤘
Thanks,
TL Team
Very good customer support
Very good customer support - thanks Chloe for sorting things out swiftly when my tickets went to an old email in error! Phew!
August 19, 2024
Unprompted review
Reply from Ticketline
Our friendly Customer Service team are here for 'Everything You Need' Carolyn 😉
Great to see this was swiftly corrected for you and tickets arrived safely 😊
Thanks for taking the time to let us have your feedback!
Kind Regards,
TL Team
Couldn't be better
Couldn't be better. I purchased a ticket to see Hawkwind my favourite band. The day before the gig l realised it hadn't arrived. It turned out that the ticket was sent 4 months previously but hadn't arrived. Panic stations. One call to customer services...one email and print and the problem was resolved. Thank you everyone. Fantastic job!
August 15, 2024
Unprompted review
Reply from Ticketline
A fantastic job from Ticketline Customer Services...'You’d Better Believe It' Tim 😉
Thanks for letting us have your feedback, much appreciated!
Have a great night!
Kind Regards,
TL Team
Query was resolved efficiently
Query was resolved in under the time set. Excellent customer service ☺️
August 12, 2024
Unprompted review
Reply from Ticketline
We wouldn't want you wondering 'Where Did All The Time Go' waiting for a response Thomas 😉
Thanks for letting us have your feedback, it really is appreciated!
Enjoy the gig!
Thanks,
TL Team
Chloe was very helpful
Chloe was very helpful! Prompt reply and resolved the issie immediately. Many thanks!
August 12, 2024
Unprompted review
Reply from Ticketline
And thank you for the fantastic feedback Sophie!
Great to see Chloe had this all promptly resolved for you 😊
We hope you enjoy the festival!
Thanks,
TL Team
Unbelievable care and attention showed…
Unbelievable care and attention showed by Chloe to go the extra mile to help us. Really pleased!
August 7, 2024
Unprompted review
Reply from Ticketline
We really do try our best Sean 😊
Great to see Chloe could help you out here!
Enjoy the festival 😊
Thanks,
TL Team
Quick response a matter of minutes well…
Quick response a matter of minutes well don chloe :)
July 23, 2024
Unprompted review
Reply from Ticketline
Fantastic to hear Chloe had the issue resolved within a matter of minutes Rebecca!
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Brilliant customer service
Brilliant customer service. For some reason my tickets weren't sending to my email so I made the enquiry with ticket line and they responded straight away whilst also solving the problem for me. Chloe was who dealt with my query and was polite and quick with replying & helping
July 15, 2024
Unprompted review
Reply from Ticketline
Thank you for the fantastic feedback Kelly 😊
Great to hear Chloe had this swiftly resolved for you!
Enjoy the festival!
Kind Regards,
TL Team
I needed to change my ticket for my campervan pass
I needed to change my ticket for my campervan pass for Beathearder to a different type with only two weeks to go. One email later and their customer support team for Beathearder tickets ( in this case Chloe) responded within hours and sorted it all out. Amazing service, many thanks.
July 9, 2024
Unprompted review
Reply from Ticketline
Great to see we could get this sorted for you Paul 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Enjoy the festival!
Kind Regards,
TL Team
Great customer service
Katie was so helpful. She responded to my email very quickly and dealt with the issue perfectly! Thank you
July 8, 2024
Unprompted review
Reply from Ticketline
Great to hear Katie had this swiftly resolved for you @Consumer 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Excellent customer service
Had cause to raise a concern re being charged for delivery when I'd requested etickets.
Had a very quick response, problem sorted straight away and a small and appropriate refund issued.
Wish it was always this easy to deal with issues with other companies.
Excellent and fast customer service.
July 4, 2024
Unprompted review
Reply from Ticketline
We have a highly experienced group of people in our CS team here at Ticketline, which enables us to address any customer concerns swiftly.
Great to hear this was all resolved to your satisfaction David.
Thank you for taking the time to let us have your feedback, it is much appreciated.
Kind Regards,
TL Team
I contacted customer service after not…
I contacted customer service after not receiving my tickets with only a couple of days until the event. They were extremely helpful in providing replacement e-tickets and resolving as quickly as possible.
Brilliant service!
Thank you from a very happy 3 year old who will be delighted!
July 3, 2024
Unprompted review
Reply from Ticketline
We certainly wouldn't want a disappointed 3 year old would we! 😊
Great to see this was all resolved quickly for you Paige!
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
They were so helpful
They were so helpful. I’d made a mistake and realised on Saturday. They had fixed the issue and messaged me first thing on Monday Morning.
July 1, 2024
Unprompted review
Reply from Ticketline
Fantastic Les!
Great to see our helpful customer service team fixed the issue for you 😊
Enjoy the festival!
Kind Regards,
TL Team
Cholesterol was great
I emailed about my booking reference and the agent sorted it quickly was great customer service
Thanks
July 1, 2024
Unprompted review
Reply from Ticketline
Really happy to hear we provided great customer service for you Laura 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Enjoy the festival 😊
Kind Regards,
TL Team
Chloe sorted my problem with incorrect…
Chloe sorted my problem with incorrect address immediately , thanks for great service 👌.
June 25, 2024
Unprompted review
Reply from Ticketline
And thank you for the great feedback Kevin 😊
Great to hear Chloe has this resolved immediately for you!
Enjoy the festival!
Thanks,
TL Team
Fantastic and fast customer service
Fantastic and fast service to make sure I had access to my tickets for 10cc in Guildford. Chloe was so wonderful to work with and resolved the mail issue straight away. Thank you. Will use again.
June 25, 2024
Unprompted review
Reply from Ticketline
We completely agree Rob, Chloe certainly is wonderful to work with😊
Also wonderful to hear you would happily use our services again!
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Really quick response and very helpful.
Really quick response and very helpful.
June 25, 2024
Unprompted review
Reply from Ticketline
Happy to hear our Customer Service team provided a swift and helpful service for you Dave!
Thank you for taking the time to let us have your feedback, much appreciated 😊
Kind Regards,
TL Team
Quick service
Quick service, friendly and simple to use. Nice to liaise with a human rather than an AI bot.
June 25, 2024
Unprompted review
Reply from Ticketline
We quite like talking to humans too Lubeloo! 😊
Ticketline have always offered, and will continue to offer that personal touch for all of our customers. Whether it be purchasing tickets over the phone, or after sales care and assistance.
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Quick response and resolution
Quick response and resolution, really helpful couldn't ask for more.
Great customer service
June 25, 2024
Unprompted review
Reply from Ticketline
Thank you for the fantastic feedback @Choccake 😊
Great to hear our helpful Customer Service team had this swiftly resolved for you!
Kind Regards,
TL Team
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