Ticketmaster UKReviews 

76,523
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 8,172 reviews, reviewers had a great experience with this company. Customers generally found the user experience to be positive, with many appreciating the smooth and efficient entry and security systems. The staff were often described as happy, helpful, and friendly, contributing to a pleasant overall atmosphere. Many people also praised the locations, finding them beautiful and perfect for events, even in challenging weather conditions. However, some customers also noted issues with queuing systems, experiencing long wait times for entry and exit, and disorganization. Some people were dissatisfied with the service, citing problems with restricted views, lack of clear communication about set times, and ineffective crowd management by stewards. A few other people also felt that the website could be improved, as it sometimes made it difficult to find information or manage tickets.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising the app and overall service, highlighting useful... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers praising the staff as friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to use, clear,... See more

Location

People report ambiguous experiences with location, with many praising specific venues like Wembley, Blenheim... See more

Website

Clients share ambiguous opinions on the website, with some finding it easy to use, clear, and concise for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I felt that getting into the venue took rather a long time. We waited at least 30 minutes at the EAST gate. I am aware that checking everyone , searching bags etc does take time but there should be so... See more

Rated 4 out of 5 stars

Absolutely Loved Lewis Capaldi. Booking process was spot on. Shuttle bus superbly run. Happy helpful staff at every encounter, making everything run smoothly and efficiently. Beautiful backdrop locati... See more

Rated 4 out of 5 stars

Great concert queueing system needs to be looked at by stadium and Cardiff Central Station. 1 and half hours in queue and got on last train . I also had tickets for the double header in London for 3rd... See more

Rated 4 out of 5 stars

The Alex Isley Experience was absolutely amazing. The doors opened exactly on the time it stated at 7pm. The entry & security system was done swiftly. Essence and her band was very good - They were... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

77K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(76,523)

7,179 reviews in the last 12 months

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Rated 2 out of 5 stars

The app wouldn’t work probably

The app wouldn’t work probably. Tried all suggestions to sort it but every time I went to obtain tickets it closed down. Managed a work around by deleting app and using website to download load tickets. Stress though as didn’t know if they would work at gate for entry.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ticketmaster first class

Ticketmaster first class.

Bp Pulse Birmingham will take extornionate seated ticket fees, then allow people to stand and dance right in front of you. No crowd control at all.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

The worst VIP area ever and unsafe crowd control

The worst VIP area ever. Too many people and not enough seats. Queued at toilets just as bad as main area and not much choice of food and drink.
Music was all great.
Leaving the venue was unsafe. We wanted to go to Penge West but everyone got herded out the same way and kept getting stopped because Crystal Palace station was full. The gates to the right of the stage should have been open to disperse the crowd. Terrible organisation and crowd management. They’re lucky there wasn’t a crush. The metal stairs were shaking under the extreme weight.
Took over 2 hours to get 8 miles home, most of that getting out of the venue. Luckily we knew a shortcut through the park in the dark. Totally spoiled the night.

July 4, 2026
Unprompted review
Rated 3 out of 5 stars

Firstly def leppard were amazing

Firstly def leppard were amazing . The staff queuing were polite. How ever the lady checking tickets seemed quite abrupt and dismissive. There was an issue scanning my phone. Bar code was fine. We didn't like her attitude. Once inside all the other staff were fine. Prices for food a bit expensive. A cheeseburger and two small portions of chips. £25.

July 4, 2026
Unprompted review
Rated 4 out of 5 stars

Terrific Tom

This year's events seem far more organised. Entrance was easy and fairly speedy and getting out afterwards was not delayed at all. There was plenty of space to sit and it was easy to negotiate getting to and from our seats to get food, drink etc. The main show (Tom Grennan) was excellent - he is amazing - sound was pitched really well. And support act 2 was really enjoyable. Food and drink was varied and good but far too expensive - ridiculous prices which limited what we spent. Goodness knows how a family could afford to enjoy those eats and drinks!

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great BST gig in Hyde Park

Very happy with the process for tickets, although you have to go to the BST app to retrieve them. The communication on what to do and get your tickets was very good.
The concert was great, for me outstanding performances from The War on drugs, I so love this band, and Mumford and sons was incredible, such a high tempo performance and you see how good the really are with some great guests during their set. For me Ticketmaster is my go to site.

July 4, 2026
Unprompted review

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