Ticketmaster Australia Reviews 11,087

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Many customers found the overall experience fantastic, praising the ease of use for services and the quality of the shows and performances. Reviewers often highlighted the helpfulness and friendliness of the staff at various venues, contributing to a positive atmosphere. The venues themselves were frequently commended for their accessibility and the quality of the seating, making for an enjoyable event. People were particularly impressed with the smooth process of ticket scanning and the convenience of digital tickets. However, some customers also noted issues with event organization, such as unexpected changes in performers or significant delays in concert start times. There were also occasional complaints about seating arrangements, with some finding views obstructed or seats too close together. A few other people also felt that the app was not user-friendly and experienced difficulties transferring tickets, while others mentioned challenges with venue parking and transport options.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many customers reporting positive... See more

Location

Users describe ambiguous interactions with location, with some finding venues like the Palais Theatre amazing... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the staff for being friendly,... See more

Service

Customers had ambiguous experiences with service, with many praising the friendly and helpful staff and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising aspects like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I changed bags for this show - from a larger than A4 bag that I use daily to one that was smaller, as per the email I received before the performance. A lady who sat next to me had a large tote bag... See more

Rated 4 out of 5 stars

I inadvertently sent my neice and daughter their tickets to an old email address. The box office at Lyric Theatre were able to print out new tickets for them for the show which may the experience has... See more

Rated 4 out of 5 stars

A wonderful production with excellent costuming, performers who can act, sing, dance with leads with beautiful trained voices. The stage work was exciting. Staff are always helpful & friendly at Fou... See more

Rated 4 out of 5 stars

We were very disappointed that Samantha Jade didn’t play leading roll last night. She is one of the main reasons for choosing this show. This has happened with another show we saw last year and per... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Well the performance by Nina Simone was…

Well the performance by Nina Simone was out of this world!
Not enough superlatives Amazing performance!!!
The process with Ticketmaster was also great!
Seamless booking, reminders and apart from my fumbling big fingers the tickets were there ready to go!
Could I also give a shout out to the people who were checking tick and the security personnel were warm and greeting!
Top marks for the Wonderful Venue and those who organised Lisa Simone.

I Love Her mother and if I am feeling down I play Nina Simone!
Now I will play Lisa Too!
I am about to fly to Paris for the first time in my 67 years so Lisa, Anita’s Theatre and Ticketmaster have already way up in the sky!!!!
Gee sounds like a good idea for a song….
Merci Beaucoup et Au Revoir!
Gregory Jon Bell aka Froggy

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

A Good Experience

Judy-Ann was quick and efficient when dealing with my issue. I appreciated the customer service.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

We loved it

We loved it, great music, great costumes, great voices, great story

Well done

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Booking the tickets for The Lion King…

Booking the tickets for The Lion King was a very straightforward and informative process. We had very good seats in the Dress Circle and were sent continual reminders of our booking and information on how to get to The Capitol Theatre and where to park.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

False advertising

False advertising I went on Sunday afternoon I did not see JJJ and Demarcus Cousins I stayed from 11-3 no sign of head line nba stars

There were only two food trucks with very long lines

The exclusive nba merch was a small version of the nba shop in Melb central the workers were the same

I think given the headline nba stars were absent I want a refund

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Ticketmaster is the WORST booking system!

Whenever I have booked with this company there are always problems! The tickets don’t arrive on the promised date NOR in a timely manner! At the event yesterday, the security told me my phone ticket was a screenshot which it wasn’t. If I could boon any other way I will.

May 17, 2026
Unprompted review
Rated 4 out of 5 stars

Help with online tickets

I inadvertently sent my neice and daughter their tickets to an old email address. The box office at Lyric Theatre were able to print out new tickets for them for the show which may the experience hassle free. Thanks for making it easy for an eventful afternoon on 17/5.
Rhonda Hale

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling lack of customer service or care

To not be able to speak to a human being and not have a simple request to have tickets emailed to me set to Print to Home due to ticketholders not having an account is absolutely appalling.
I was fed up with every single email being automatically generated. Absolutely disgusted and very very stressful process.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

My Neice and I got VIP tickets and we…

My Neice and I got VIP tickets and we enjoyed the whole show, from beginning to end. The readings where amazing and I learnt alot spirituality about signs from the other side. We brought a few gifts for ourselves.
This is our second time we have come to the Theatre to watch physics and a medium and we both hope to this will be on next year.

Admittedly we upgraded our tickets to VIP the last minute, and through ignorance of my own I did not expect the price to be so high.

Although I will definitely come to see the show again, I dont think I could afford the VIP tickets again, as much as I loved everything about the show.

May 16, 2026
Unprompted review
Rated 3 out of 5 stars

When we arrived we were told we only had one seat even though booked two online

When we arrived we were told one of the seats we bought online was an accessible seat which meant it could be used for a wheelchair. It also meant that there was only 1 seat there with an empty space beside it for a wheelchair. We were able to use the seat adjacent to one of our numbered seats until someone came just before match started in a wheelchair so we had to forfeit both of our booked seats and were given two other seats way up the back to the end of the field.
The original seats I purchased online were quite close to field in central position.
We did not complain and accepted the seats offered but do feel the fact that I was only really buying one real seat and paid for two wasn’t explained anywhere on your website.
To say it was an accessible seat only indicates the seat could be removed for a wheelchair not that there was no seat there so feel you need to put some notification on your plan indicating there is no seat there…just concrete floor.
The staff tried to help us by at least giving us a seat.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve been trying to get a refund for my 4 tickets…

I’ve been trying to get my 4 tickets with 2 bookings back for 2weeks because my husband has been critically ill. I’ve sent everything I can to prove with Drs certificates and copies of my purchases but the fellow who answers me just continues to make it hard… at a time when we need compassion. I think his name is Gareth. Please give me my money back. It’s close to $1000. My family have been at my husband’s bedside with me therefore no one could go. I’m in Broken Hill and had bookings to fly to Adelaide on Rex, Adelaide Melbourne on Qantas. Both organisations have been compassionate, unlike your organisation. I wish I could have given no stars. Gareth hasn’t come back to me for a few days now. :((

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

TicketMaster spotless service

TicketMaster spotless service, no hassle, no bumps for Brian Cox show on 15May2026 in Melbourne. Staff helpful and courteous! Show was also out of this world, epic! Very happy customer! Looking forward for more!!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Gate numbers

It was good except I would think a gate number on the ticket would’ve been good or something that says any gate usable.

May 16, 2026
Unprompted review
Rated 3 out of 5 stars

10000 Room

The staff were extremely inexperienced and I knowledgeable.
The food was mediocre at best for the cost.
Water wasn’t offered. Champagne glass was filthy. Plates and serviettes were never offered and we needed to repeatedly ask for these.

May 16, 2026
Unprompted review

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