Ordering was easy, and the safe arrived pretty quickly. It was well packaged. The bottom had a protruding dent, which would scratch a surface if slide on it. The stick on feet would protect surfaces w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall I’m very happy with the safe but I found it very difficult to open up the bottom floor board in order to take the bolts off the metal transport pallet. The secret compartment area at the of th... See more
Company replied
The safe is great. Just as advertised and looks great in my space. The only challenge was bolting it to the slab. Had to replace two of the bolts as they bent. We needed longer ones. I had an exper... See more
Company replied
We were able to come to a satisfactory resolution to our problem. Customer service was great to work with. I assume the safe would be good, if it hadn’t been damaged in transit. One star off for shipp... See more
Company details
Written by the company
TigerKing is more than just a brand; we are the guardians of security and the last line of defense against unforeseen disasters. Our commitment to safeguarding your personal privacy is unwavering. We take pride in being your home's vigilant protector, the shield against the ravages of fire, and the embodiment of trust. TigerKingSafe provide extra large fireproof safes, luxury jewelry safes, fireproof home safes, mini home safe box, fingerprint gun safes.
Contact info
United States
- SERVICE@TIGERKINGSAFE.COM
- www.tigerkingsafe-us.com
4.2
Great
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 48 hours
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unable to deliver so second floor even…
unable to deliver so second floor even though I paid for second floor delivery
September 23, 2025
Reply from Tigerkingsafe
Hi there, we’re very sorry for the inconvenience. The SPARK 13.12 cu.ft safe you ordered is too heavy for the CEVA white glove service you selected — only FedEx can provide white glove delivery for the SPARK 5922 safe, and even then, some addresses may not qualify for second-floor delivery. We’ve already processed a full refund for your order. We truly apologize for the trouble this has caused and hope for your kind understanding.
Best regards,
TigerKingSafe
The digital board stopped working on…
The digital board stopped working on our safe. I ordered an external battery from TigerKing that didn’t allow us to open the safe. So I ordered the replacement keys, which do work. But in order to receive a new board, I was told I needed to leave a 5 star review before they will send the new board.
I am not going to leave a 5 star review until I had confirmation parts were shipped. SAD THAT A COMPANY HOLDS SERVICES HOSTAGE UNTIL YOU GIVE A 5 STAR THAT SO FAR IS NOT DESERVED!!!!!
September 12, 2025
Reply from Tigerkingsafe
Hello,
We sincerely apologize for the inconvenience. You purchased the safe on Amazon. I have confirmed with Amazon customer service that the replacement key is temporarily out of stock. Please rest assured, once it becomes available, Amazon will promptly arrange shipment to you. We truly appreciate your patience and understanding.
Best regards,
TigerKing Safe
Reply from Tigerkingsafe
Hi dear,
Thank you for your love of our new SPARK 13.12 cu.ft Heavy Duty Fireproof Jewelry Safe. Your feedback truly motivates us to continue delivering high-quality products and exceptional service.
We're here to help if you have any questions!
Best regards,
TigerKing Safe
Great communication regarding delivery…
Great communication regarding delivery and safe is as described. Recommended
September 1, 2025
Reply from Tigerkingsafe
Hi dear,
Thank you for your love of our new SPARK 13.12 cu.ft Heavy Duty Fireproof Jewelry Safe. Your feedback truly motivates us to continue delivering high-quality products and exceptional service.
We're here to help if you have any questions!
Best regards,
TigerKing Safe
TigerKing makes outstanding quality safes at a affordable price.
Tigerking makes outstanding quality safes at a great affordable price. This is the second safe I purchased from TigerKing.
August 25, 2025
Reply from Tigerkingsafe
Hi dear,
Thanks for your review for home safe! Your feedback truly motivates us to continue delivering high-quality safe and exceptional service. We're here to help if you have any questions!
Best regards,
TigerKing Safe
Reply from Tigerkingsafe
Hi dear, thank you for your love of our newest SPARK 3822 8.78 cu.ft extra large fireproof safe and delivery. Your feedback truly motivates us to continue delivering high-quality products and exceptional service.
We're here to help if you have any questions!
Best regards,
TigerKing Safe
Item came broken
The battery compartment and cover did not work. The connections were broken.
September 8, 2025
Reply from Tigerkingsafe
Hi, we’re truly sorry that you received a damaged battery box. Please reach out to our customer service team and we’ll send you a brand-new replacement free of charge as quickly as possible. Thank you so much for your patience and understanding!
Best regards,
TigerKing Safe
terrible after purchase customer service
received the $2,500.00 safe on 9/10/25 WITHOUT THE USER MANUAL. When i texted and emiled asking to send me the manual for my safe they sent me a home made video.the video itself is very amateur and DOES NOT replace the manual. It is now 9/15/25 and STILL no manual. I asked them to send the manual by USMAIL asap AND I AM STILL WAITING.
September 10, 2025
Reply from Tigerkingsafe
Hello, we are very sorry that the safe 120 BH large home safe you purchased does not include a paper version of the instruction manual. We have a detailed electronic version and video instruction video, which have been sent to you via email. Thanks for your understanding!
We're here to help if you have any questions!
Best regards,
TigerKing Safe
They were very helpful during the…
They were very helpful during the entire process. It did take quite awhile to get the parts I needed.
August 28, 2025
Reply from Tigerkingsafe
Hi dear,
Thanks for your review for customer service! Your feedback truly motivates us to continue delivering high-quality products and exceptional service. We're here to help if you have any questions!
Best regards,
TigerKing Safe
Easy to set up and easy to use.
September 3, 2025
Reply from Tigerkingsafe
Hi dear,
Thank you for your love of our 100XH-1 7.2 cu.ft Large Jewelry Safe. Your feedback truly motivates us to continue delivering high-quality products and exceptional service.
We're here to help if you have any questions!
Best regards,
TigerKing Safe
They have excellent and quick turn…
They have excellent and quick turn around on their services. My safe was dropped and cracked on the front right corner and rolled with its wheels (which was black as day as if it was used as a shopping cart)…after the day it was arrived I was excited and opened the box and removed the cushions (close to the wheels), and then I was about to pick it up…but saw there were the issues. Sent the email to them along with the phone number, and the next day and they sent me an email with a new tracking for the safe. Impressed. Most companies will take 48hrs and barely under a few hours. Called around 10pm ETA email was sent to me around 3am..give or take an hour..because I wake up at 5am and I’m also a director of customer service, and have never seen this before this time frame. Well done, you taught me to train my Team even faster for our service.
August 26, 2025
Reply from Tigerkingsafe
Hi dear,
Thanks for your review for customer service! Your feedback truly motivates us to continue delivering high-quality products and exceptional service. We're here to help if you have any questions!
Best regards,
TigerKing Safe
Good delivery experience, Lights not working.
Safe delivery and white glove was great.
For some reason the lights on the left side are not working…
September 3, 2025
Reply from Tigerkingsafe
Hello, we’ve already emailed you a video guide for the LED light. If the light is confirmed to be defective, we’ll quickly arrange a replacement for you. Please reach out to our support team by email so we can assist you right away.
Best regards,
TigerKing Safe
Responsive and Helpful
The Tigerking team was so responsive, helpful and professional in helping me get a key to my safe.
August 29, 2025
Reply from Tigerkingsafe
Hi dear,
Thanks for your review for customer service! Your feedback truly motivates us to continue delivering high-quality products and exceptional service. We're here to help if you have any questions!
Best regards,
TigerKing Safe
The customer service rep was very…
The customer service rep was very responsive and gave timely updates in the shipping progress. The safe arrived in great condition and very well packaged. Definitely recommend.
August 19, 2025
Reply from Tigerkingsafe
Hi dear,
Thank you for your love of our new SPARK 13.12 cu.ft Heavy Duty Fireproof Jewelry Safe. Your feedback truly motivates us to continue delivering high-quality products and exceptional service.
We're here to help if you have any questions!
Best regards,
TigerKing Safe
It is worth checking out closely..........
Potentially satified, but have waited several week for answers for Support
August 18, 2025
Reply from Tigerkingsafe
Hi there, we double-checked with our support team and saw that you first reached out to us on August 26. Our team replied to you right away that same day, and then sent two more emails on August 27 with tutorial videos on how to use the safe. Since then, we haven’t heard back from you. Could you please check your spam or junk folder just in case our emails ended up there? Thanks a lot for your understanding and support!
We're here to help if you have any questions!
Best regards,
TigerKing Safe
Delivery was very quick and the safe is…
Delivery was very quick and the safe is just what I wanted. I am going to enjoy this for years to come.
August 18, 2025
Reply from Tigerkingsafe
Hi dear,
Thank you for your love of our 17.6 cu.ft 150XH-1 Heavy Duty Jewelry Safe. Your feedback truly motivates us to continue delivering high-quality products and exceptional service.
We're here to help if you have any questions!
Best regards,
TigerKing Safe
Reply from Tigerkingsafe
Hi dear,
Thanks for your review for customer service! Your feedback truly motivates us to continue delivering high-quality products and exceptional service. We're here to help if you have any questions!
Best regards,
TigerKing Safe
I got a good safe at a good price
I got a good safe at a good price. Setup was easy. Ordering and delivery was quick and efficient. The safe is well constructed and will serve me for years.
August 14, 2025
Reply from Tigerkingsafe
Hi dear,
Thanks for your review for TigerKing home safe box! Your feedback truly motivates us to continue delivering high-quality products and exceptional service. We're here to help if you have any questions!
Best regards,
TigerKing Safe
Reply from Tigerkingsafe
Hi dear,
Thanks for your review for TigerKing safe box! Your feedback truly motivates us to continue delivering high-quality products and exceptional service. We're here to help if you have any questions!
Best regards,
TigerKing Safe
Reply from Tigerkingsafe
Hi dear, thank you for your love of our newest Adventurer 8.78 cu.ft extra large fireproof safe and delivery. Your feedback truly motivates us to continue delivering high-quality products and exceptional service.
We're here to help if you have any questions!
Best regards,
TigerKing Safe
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