TIGERSECU Reviews 

Amazing customer support!! I had a few questions when setting up my system. I sent an email and received a very fast response with easy to follow instructions.

Great customer service! Thank you for the fine technical support.

Outstanding support. They answered my questions, and properly diagnosed my issue.

Great customer support, I appreciate the support on a Sunday with the quick response. I couldnt ask for better service.
Thanks to Joy and Ian for great service

I had an issue with a reset needed and I was stuck.

I did not think I was going to get help today (New Year’s Day), but I tried to call regardless. Tech support was there to take my calland Ian walked me through a reset as well as final setup. His instructions were clear and he made it very easy to maneuver through the problem I had.

Now all is good and I able to use my new system as designed and expected.

Well done, Ian!

Response was quick. Took several emails but all of them were informative and timely.

I replaced an older analog QSEE DVR which had crashed. I had a 16 camera analog system which when all cameras were plugged into the TIGERSECU DVR they immediately worked great. Now the remote apps take some learning to use and there are still downloading event video issues. I find it hard to select a single camera event video and only download the clipped section. The software seems to always want to download all cameras which have the same clip times to the file areas. Other than that it works easy and nicely for my old QSEE cameras.

I have a two thousand twelve samsung four camera outdoor video surveillance setup. The hard disk drive failed on that system. This new system fixed the problem.And my cameras are working again. Shout out to technical support person May, for all her help.She was excellent in helping me set up the system!

Tech Ian was amazing
Super knowledgeable and helpful
He was very patient and nice

Ian did a great job in walking me through a user error in my side that quickly resolved my phone access to my dvr.

I purchased a TIGERSECU NVR and retrofitted to existing wired cameras.i also have a wireless camera for which I could not get support for a password change at LTS. I ended up purchasing an ONVIF IP camera and replacing the wireless camera. I had connection problems to the new NVR (I’m no IT guru). Support at TIGERSECU was extremely helpful and they gave me the instructions to connect the camera to the NVR - something they probably didn’t really have to do. Very happy customer!

My password wasnt working and I couldnt get into my DVR. I had bought the DVR from one of my customers so I didnt have any of the purchase info on had and wasnt sure if I could even get it anymore.

May was the person that answered my 1st of 3 or so emails and continued to help me until my problem was resolved.

Since I couldnt provide the purchase info I thought for sure that would be the end of it and I would never regain access to my DVR. May simply asked me to provide a picture of the serial number on the DVR and to make a simple statement confirming that I was the owner of the DVR and was asking for help to reset my password.

I received an email right after with instructions on how to reset my password and just like that I was back in.

The response time from the time I sent the first email to the times in between each of the others was very short. Customer service across the board is 5 stars.

Im going to be upgrading my whole system soon and Tigersecu will be my 1st and hopefully only stop for that upgrade. Great products and great service thank you.

My system wasn't connecting to the internet only for viewing on phone, was connected at the box and always had been. A quick phone call and the solution was a hard reset from a download through customer service. Fixed the problem perfect and quick.

I like Tigersecu Cameras, I've said that a few times now. One reason is the response to light and dark on their cameras, last to go to B&W at night and first to go to Color in the morning, along with picture clarity. I had a problem recently with daytime video being pixelated on one of the cameras. I contacted them yesterday about it, provided the purchase information and today they let me know I'm getting a new camera. That's it in a nutshell and I can't ask for more than that.
UPDATE:
I informed Tigersecu about the Pixel problem on Thursday 11/20/25 and today, Saturday 11/22/2025 I received my brand new camera. Thank you, Tigersecu.

The customer support at tigersecu is the best. They respond to my email within hours. I recommend their products and with the excellent customer service they offer is a 10 out of 10.

I was having difficulty updating my dvr for my system along with the time change. Ian & May were extremely helpful in resolving my issues. They sent me screen shots of what they needed on my system & then they sent me the file required to update my dvr. This was the best experience I've ever had with ANY other manufacturers support staff.
I can't thank them enough.

May was very kind, professional, patient and extremely knowledgeable. She resolved my issue and displayed excellent customer service skills. Thank you May for making me feel valued as a customer!

I have been a customer for about 8 years now and i am very satisfied with my dvr system. Anytime i have had an issue it was resolved promptly within respectable time. My recent issue was the app had an update, after the update the app wouldnt connect to the dvr. May was very helpful to resolve the easy issue and found that my dvr needed and update as well. MAY provided THE CORRECT update for my system and had me back up and running smoothly. Thank you May. P.S to the ppl with no patience i suggest u have someone with patience when contacting tigersec, understanding that they are a new company with a small team and handling over 100k customers would be helpful to them as well.

The technician walked me through all the steps I needed to connect my DVR to my phone. He knew exactly what the problem was. Able to fix it. I told him if he was in the same room with me. I’d tip him 20 bucks.