TIGERSECU Reviews 

I had forgotten my password. They first had me verify that it was a unit that I had purchased and then sent a very detailed email giving me instructions to reset that worked perfectly. Very, very happy.

I had an issue setting up , they replied very quickly with the fix. All is good now. Great service

I had an issue with a camera that I purchased from Amazon. I put in a service request. Though I thought the camera was DOA
I was put in contact with May. She was able to diagnose the problem very quickly. It turned out it was a compatibility issue with my existing DVR
She was very knowledgeable and very helpful. In addition she was very pleasant and easy to talk to. When the need arose to call back with another question, she knew exactly who I was and called me by name. That's a great thing. There's nothing worse than calling back to a business for tech support and having to start all over again trying to explain the ground you've already covered.

Thanks again, May.

LAN was so good to resolve problem

Replacement camera arrived and bench test revealed 4-in-1 toggle not working. I was able to access menu and select AHD. After mounting the video had a green bar from top to bottom that eventually disappeared. Camera has periodically flickered everyday during the day, but no loss of video yet.

Quick and helpful

The company responded immediately to my inquiry.
although I didn't technically qualify for a replacement camera, they responded right away. And, additionally, I got a call from their support staff to offer assistance. In a world of crappy customer support, these people are spectacular!

I had a password problem and they responded in a short period of time. Tigersecu was great.👍

Ian Guided me thru the system very well and I was able to fix the issue

I would be thrilled if your techs stopped trashing my system. It is now unreliable and insecure. The "back door" software access code is being used (most likely by your techs) and tech will not provide me with the code so I can repair the damage. Please provide contact information to you exec office as I consider this to be fraud. I'm not getting what I paid for. Your techs advised me that the system is not accessible via WiFi, not true! My system has NEVER been connected to the internet, yet it is still being trashed. Your techs are lying, plain and simple.
One of more of your techs need to be fired and my system must be secured, NO ACCESS BY ANYONE EXCEPT ME!

I called to find out how to download a Win 10 version of Tigersecu CMS version because there were no download buttons. My question was answered without hesitation, she sent me a link.

Very much appreciated.

Great customer service. They responded faster than I thought they were going to. Took care of all my issues.

I had the pleasure of speaking with Ian today and I explained to him that I lost connection to my camera 2. He was very patient in assisting me with the issue. He was polite and asked my permission to place me on a brief hold if necessary. He was able to instruct me on reconnecting my 2nd camera and resolved my issue. I am very pleased with the service that I received today. Thank you, Ian!

Really helpful

Customer service was excellent at helping me resolve my issues

Customer Service is great. Anytime I have a problem they are quick to resolve the problem.

I had issues with the app staying connected. I emailed customer support about the issue. They followed up with instructions to fix the issue within a couple of hours, and this was on the weekend. Long story short they fixed the issue I was having. I’m very impressed with Tigersecu!