Tigersremovals Reviews 

553
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff who consistently go above and beyond to ensure a smooth, stress-free moving process. Many consumers also note the remarkably efficient service, reasonable pricing structures, and professional attitude displayed by the hardworking removal teams. Some reviewers were not happy with communication delays, late arrivals, and unfortunate instances of damaged goods or missing items. A few people additionally reported frustrating problems with unorganized management, missing equipment, and unfulfilled promises during their relocations. These occasional setbacks created unexpected stress for those specific customers despite the general satisfaction.

What people talk about most

Staff

Customers had positive experiences with staff, describing the removal team as hard-working, polite, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff are polite, friendly, and extremely... See more

Price

Consumers find price to be ambiguous, with highly mixed feelings regarding the overall cost. Many reviewers... See more

Product

Customers consistently note negative experiences with product quality and handling during the move. Reviewers... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely brilliant house removal service from Geoff, Ian, and Gav. From start to finish they were professional, friendly, and incredibly efficient. They handled everything with great car... See more

Rated 5 out of 5 stars

From start to finish fantastic experience! Initial discussions and quotes where great, willingness to adapt to the usual move changes at short notice great and the lads we had worked their socks off n... See more

Rated 5 out of 5 stars

What a brilliant team , James and Chris did an excellent job moving some items of furniture from 2 different locations to our son’s new house. They were polite and friendly and so helpful. When I aske... See more

Rated 5 out of 5 stars

Can’t recommend these guys enough, very friendly, pleasant and brilliant at their job. Made it effortless and easy and hung around until late evening until we were ready to move in - great team for ou... See more


Company details

  1. Home Services

Information provided by various external sources

We are a family run business with many years experience in the removal industry. With a fairly decent size fleet we can accommodate most removals, from small flat moves to large 5+ bedrooms properties.


Contact info

4.2

Great

TrustScore 4 out of 5

553 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(553)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Really good experience from day one. The service when getting a quote, the support when our move was delayed and the four great lads who have just moved our belongings to our new home - would recommend!!!

Just to say we had a 3 story house with heavy furniture on the top floor, moving to a bungalow with narrow awkward access. The guys were great!

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Broken furniture Broken promise

I wrote a review about this company on Friday one week after they moved me from one house to another they turned up an hour and 10 minutes late but to be fair got a move on at my new house one of the guys dropped and broke my television also chipping bran new Laminate flooring only Laid the day before the other guy rang his boss and took pictures I also rang the boss to be told it would be sorted after a week of waiting I heard nothing so I wrote what I thought was a fair review like this one giving them one star as you can't give no stars with in a hour or so I got a phone call asking me to take down my review and it would be sorted today almost 4 o'clock not heard a thing so if you value your Furniture don't use this company say they have insurance I very much doubt it cowboys

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fast friendly service

Fast friendly service. Very helpful and accommodating which made for a less stressful moving day. Thank you tigers removals! would highly recommend and definitely use again.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use if you value your sanity or…

Do not use if you value your sanity or possessions.£250 offered for badly damaged engineered wooden flooring,badly chipped banisters, marked walls, ripped silk lampshades, broken antique bowl, broken trays.
Arriving 1hour late on packing day, then leaving early, arriving 1.45 hours late on moving day. Then panicking to finish packing, marking boxes with garage, which meant my double garage was full of boxes. Therefore I had no idea what was inside…bedding, glasses, pictures, ornaments or curtains.
Not bothering to cover mattresses so they were dirty .
Some items were left at the old house which I then had to arrange for them to be moved at a later date. They said there wasn’t any room left in the lorry’s .
My Grandmother clock arrived missing a weight , I was told they would be able to remove the weight and pendulum and put it back again, this didn’t happen.
A stressful two days made worse by their incompetence.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

brilliant service can’t fault fred and harry they worked so hard and got it done in a timely and professional fashion asking questions and making sure we where happy through out can’t fault them at all would recommend and use them again if needed

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Went above and beyond

Lifesavers! We called in panic after our movers cancelled on moving day. Within an hour, Chris had visited our property to scope it out, made arrangements, and had 3 guys pulling up. Harry, Freddy and Carl made light work of a difficult job - clearing a 3rd floor flat with no lift. Another 3 guys joined and the van was unloaded into our new home in no time. Cannot recommend any higher - thank you guys!

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

2nd Floor Flat to 2 Bed House

Communication was fantastic, on the lead up to the house move. Both Ian & Freddy were very polite, & got the job done quickly & professionally. Really impressed how quick they were. The communication was the highlight of my move as it’s the most important in my opinion. Lovely guys, top notch job. Would use again. THANK YOU!!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Tiger Removals is absolutely first class.

Tiger Removals is absolutely first class. Very helpful and responsive service prior to the move. On removals day our completion was delayed by the Barclays system failure. The team led by Steve waited patiently all afternoon and completed the job despite us not getting access to the house until 6pm. The care and attention to making a difficult day bearable was amazing. Tiger has an experienced and incredible team working for them who provide outstanding service.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Quick but not professional

Only good thing was that they was quick apart from that dirty carpet, stone knocked over nearly breaking own van, back sofa cushions that still can’t get stain out and broken tv and basically I’m at fault cause I packed it.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service from…

Professional and friendly service from start to finish staff were very friendly and offered a great service making sure our move went very smoothly from start to finish handling our belongings with care would definitely use again

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Tigers Removals were able to accommodate our last minute request for movers. Their communication was excellent and their staff on the day, Fred, Karl, and Luke were fab!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

Jacko and Leon were so great, really nice lads, put in the graft and got the job done! They made our first time using removals straightforward and stress free. We will definitely contact again next time we need a hand!

February 7, 2025
Unprompted review
Rated 3 out of 5 stars

A little too unorganised.

A little too unorganised.

We were told the movers would arrive at 10am but they didn't arrive until near 11.30am and then went for a smoke break before starting anything. Apparently they'd done another job before reaching us that day and that's why they were late...

With the van filling up, they realised not everything was going to fit. It was late afternoon at this point and the solution offered was to go to the new property, empty it, and return. In the end, knowing this would be extremely late in the day and not wanting to keep the people waiting to enter their new home waiting (knowing it had taken over 4 hours to fill the van), we placed a lot of things in our old neighbours' garden. We also had to use our own cars to go back, as well as family members', to make sure everything was empty (the new owners didn't get in while 7pm in the end).

Some audible complaining at the new property about moving some of the boxes made us feel uncomfortable. It was around 6pm when everything was finished and you can tell they wanted to get done and go home (fair, we all feel like that at work), but if they had started when they were supposed to, they'd have been done before 5pm...

There were a few other niggles but overall, the size of the vehicle we needed was misquoted, and the lateness really had a knock on effect on the rest of the day and the general attitude. Maybe if more people were involved, it would have been quicker for them but, again, someone came out to assess everything in the house and quote for the size of the van and people needed. If this was quote was inadequate (and it seemingly was), it wasn't our fault.

It was also discussed upon the quote that a bed frame would be taken down by the firm, but they didn't bring a toolbox for this purpose, and even though they had been told a couple of times that this bed wasn't going upstairs at the new property (once at the old and just as they were taking it out of the van at the new), it still ended up upstairs (not a big issue but pretty irritating 2 seconds after having the discussion!)

I'm sure no moving firm or day is perfect but I wouldn't be looking to recommend this firm based on these issues, or look to use them again. It's a stressful thing as it is without wondering if the firm you've booked will actually turn up and not knowing what to do without enough room to move all of your things when you've paid for a service and expect everything to be in hand.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Used Tigers Removals for a house move out of town. They arrived when they said they would and got straight on with packing the van. Scott and Steve were fantastic, friendly and took great care of our belongings.
At the new house there was a delay but this was no problem and they reassured us not to worry.
Would definitely use again and recommend 😃

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Spot on service as always :)

I’ve used tigers a fair few times now for my removals and they always deliver! I wouldn’t use anybody else… I had Scott and Ian come this morning and they was both absolutely spot on :) Quick and efficient, no messing about and just straight to it!! Thank you as always :)

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend


During our search for a removal company, we visited a comparison website. Tigers Removals noticed our search and contacted us. They initially quoted us £280, which we declined as we only required assistance with the furniture, not the entire move.

Chris then reached out to us, and we clarified our situation. He informed us that due to the limited amount of items we needed to move, they would offer us a reduced rate of £200. When we inquired about cash payment options, they provided a quote of £180.

We booked their services for the completion date of 12/12/24.

A few days prior to the completion date, I contacted them to inquire about the expected arrival time and the procedure. They informed us that they would be there at 11:00 AM.

On the day of completion, we heard nothing until 11:00 AM, when we reached out to them. They apologised for the delay and stated that they were running slightly behind schedule. However, they assured us that they would arrive at 11:30 AM. Unfortunately, they did not show up.

We repeated our call as the house had completed, and they informed us that they had been caught up on the previous job and would arrive at 1:30 PM. However, once again, they failed to show up.

Frustrated, we contacted James, the sales manager. He explained that due to our payment of the reduced rate, our service level had basically been downgraded, and that the full-paying customers were prioritised. We reminded him that they had initially offered the lower rate because of the limited amount of furniture we needed to move.

Finally, they provided us with a new time slot of 3:45 PM, during which they arrived. After holding the whole move up.

Prior to the move, I had secured two mattress bags to protect our new mattresses. However, the removal team removed the bags to handle the mattresses. Despite the wet and dirty weather conditions, they repeatedly placed the mattresses down now without protection on the wet and dirty tail lift and kicked them into position on the van.

We promptly contacted James to report this incident. He instructed us to take photographs and email them to the company, which would arrange a cleaning service. We complied with his request.

Upon arriving at the new property, the removal team refused to unload the furniture until we had paid the full upfront amount.

We emailed the photos of the damage across to the admin, and spoke to a lady on reception who was mortified and apologetic. Of course James took charge again and was EXTREMELY rude to us. Refusing to now get it cleaned. Asking us what we have been sleeping on etc. He then stopped responding to us, so again we chased up and received further rude emails.

Tiger Removals ruined our move. THEY offered us the lower price as they were desperate for the job. Yet made out we were the problem.

In summery
Lads had no training like website states, my partner had to help them carrying the mattress.
No specialist tools like website states.
Remove your own protection.
MOST IMPORTANTLY- No protective sheets/ gear like the website states, our mattress and furniture got ruined.

December 12, 2024
Unprompted review

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