Tiki Surf Shop Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of products received, often noting they were exactly as described and even better than expected, from ski helmets to surf boots and boards. People also frequently highlight the fast and efficient delivery service, with many appreciating the quick dispatch and prompt arrival of their orders, often free of charge. The staff and customer service team are commended for being exceptionally helpful, friendly, and providing excellent advice and guidance, resolving issues quickly and professionally. Reviewers often mention the personalized approach and the team going above and beyond to assist, making the overall experience positive and leading to strong recommendations for future purchases.

What people talk about most

Product

People report positive experiences with product quality, often describing items as great quality, well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and excellent customer... See more

Service

Customers consistently report positive experiences with the service, often describing it as great and high... See more

Customer service

Reviewers mention positive feedback about customer service, frequently describing it as excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time shopping with Tiki Surf Shop. I ordered online and was having an issue applying a discount code. I dropped the store a message and they followed up by email with me. Kelly was particular... See more

Rated 5 out of 5 stars

Great advice and service as always from the guys at the Braunton store - lets hope there is some swell when i come down Friday to try the new board - that is about the only thing they cannot control... See more

Company replied

Rated 5 out of 5 stars

Order was dispatched and delivered quickly. No issues with order except that the price tag on one time was less than I had paid online, but after querying it with Tiki customer services, Kelly respond... See more

Rated 5 out of 5 stars

Great service as always. O'Neill Superfreak surf boots delivered in good time, very happy with the product. It's convenient that Tiki use Royal Mail as they are far better and more reliable than other... See more


Company details

  1. Adventure Sports

Written by the company

Tiki Surf Co, established in the UK, is a revered name in the surfing industry, renowned for its comprehensive range of high-quality surfing gear and accessories from home grown brands to legendary brands like Volcom, Billabong, Patagonia, Vans, Santa Cruz, Yeti & many more! Founded in the early 1960s, Tiki has grown from a small surf shop in North Devon into a leading brand that embodies the surf culture and lifestyle. With a commitment to innovation and sustainability, Tiki Surf Co offers everything from surfboards, wetsuits, and clothing to accessories, catering to surfers of all levels. Their dedication to the sport and its community is evident through their support of local events and environmental initiatives. Tiki Surf Co remains a go-to destination for surf enthusiasts seeking quality, expertise, and a deep connection to the surfing heritage along with winter sports and skate gear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(236)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great store and also great place to…

A great store and also great place to order last minute gifts - instantly dispatched and the best prices 👌 highly recommend

June 9, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you so much for the kind words! We're thrilled to hear you had a great experience with our store, especially when it came to finding last-minute gifts. Fast dispatch and great value are things we pride ourselves on, so it’s wonderful to know that came through for you. We truly appreciate the recommendation!

Rated 5 out of 5 stars
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much! We're so pleased to hear everything went smoothly. We look forward to welcoming you back again soon! 🌟

Rated 5 out of 5 stars

Great experience

Great experience, helpful and good guidance on fin selection for new board.

Good knowledgeable staff and always pleasant !

June 14, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you for the great feedback! We're so glad to hear you had a positive experience and found our team helpful with your fin selection. Enjoy your new board, and we hope to see you again soon! 🌊

Rated 5 out of 5 stars

Quality goods

Quality goods, competitive price.

June 14, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you for your kind words! We're so pleased to hear you're happy with the quality and pricing. We hope to see you again soon!

Rated 4 out of 5 stars

Good product and process, but outside delivery window.

Product and order process all good. The actual delivery was 90 minutes after it's 4 hour window.

June 6, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you for your feedback! We're really glad to hear you were happy with the product and ordering process.

We’re sorry to hear that the delivery arrived outside of the scheduled window. We completely understand how frustrating that can be. We’ll be sure to pass this on to our delivery partner to help improve future service.

Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Great service

Great service, knowledgeable and approachable! Thank you!

June 6, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you for the kind words! We're really glad you had a great experience. We're always happy to help! 😊

Rated 5 out of 5 stars

As advertised

As advertised, fast delivery & a great price too

June 4, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for your review! We're glad everything arrived as expected and that you were happy with the price and delivery speed.

Rated 5 out of 5 stars

Customer service staff all fantastic

Customer service staff all fantastic

June 10, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much for your kind words! We're really happy to hear you've had a great experience with our customer service team.

Rated 5 out of 5 stars

Received in a few days

Received in a few days

May 31, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for your review! We're glad to hear your order arrived quickly. Hope you enjoy your purchase! 😊📦

Rated 5 out of 5 stars

Jacket arrived in perfect condition and…

Jacket arrived in perfect condition and promptly. Great experience.

June 8, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for your lovely feedback! We're so glad to hear the jacket arrived safely and quickly. Delighted you had a great experience. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Superb customer service (thanks…

Superb customer service (thanks Kelly!😊) and fast, tracked delivery 🤙

May 27, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much for the kind words! We're thrilled to hear you had a great experience. We'll be sure to pass your thanks on to Kelly 😊. Enjoy your order and we hope to see you again soon! 🤙

Rated 5 out of 5 stars

Brilliant price and speedy delivery

Excellent website and value. Fastest delivery imaginable with no extra cost. Brilliant !!

June 4, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you so much for your kind words! We're thrilled to hear you were happy with the price, website, and delivery speed. We hope you enjoy your purchase and look forward to seeing you again soon!

Rated 5 out of 5 stars

Quality clothing company

Reliable & deliver on everything you want from a quality clothing company…

May 29, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you so much for your kind words! We're thrilled to hear you’ve had a positive experience and that we’ve delivered on what you expect from a quality clothing company. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent service

Excellent service - speedy delivery great products

June 4, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you for your lovely feedback! We're so pleased to hear you were happy with the service, delivery, and products. We really appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

New shorts

Ordered some BBB shorts for my lad and another pair for myself, really easy website and ordering process and very promt delivery.

June 3, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks so much for your kind words! We're really glad to hear the ordering process was smooth and that your shorts arrived promptly. Hope you and your lad enjoy wearing them and we look forward to seeing you back at Tiki Surf again soon!

Rated 5 out of 5 stars

Excellent quality items

Excellent quality items. Will be back to shop again with Tiki Surf Shop ... can recommend!

June 1, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you for the great feedback! We're so pleased to hear you're happy with the quality of your items. We really appreciate the recommendation and look forward to welcoming you back to Tiki Surf again soon! 🌊😊

Rated 5 out of 5 stars

Great T -Shirts

Staff are always friendly and helpful

May 31, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you so much for your kind words! We're glad you love the T-shirts and really appreciate your shoutout to the team, we’ll be sure to pass it on. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Order arrived the next day

Order arrived the next day, very impressed with the quality and will definitely be a return customer. - Thank you!

May 15, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you for the lovely feedback! We're so pleased to hear your order arrived quickly and that you're happy with the quality. We really appreciate your support and look forward to welcoming you back soon!

Rated 5 out of 5 stars

Excellent service & speedy…

Excellent service & speedy delivery…will shop again 👍

May 28, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you so much for your kind words! We're really glad to hear you were happy with the service and delivery. We look forward to welcoming you back again soon 👍😊

Rated 5 out of 5 stars

Great products

Great products

May 21, 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thank you! We're so glad you're happy with the products. Let us know if there's anything else you need! 🌟

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