My first time shopping with Tiki Surf Shop. I ordered online and was having an issue applying a discount code. I dropped the store a message and they followed up by email with me. Kelly was particular... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great advice and service as always from the guys at the Braunton store - lets hope there is some swell when i come down Friday to try the new board - that is about the only thing they cannot control... See more
Company replied
Order was dispatched and delivered quickly. No issues with order except that the price tag on one time was less than I had paid online, but after querying it with Tiki customer services, Kelly respond... See more
Great service as always. O'Neill Superfreak surf boots delivered in good time, very happy with the product. It's convenient that Tiki use Royal Mail as they are far better and more reliable than other... See more
Company details
Written by the company
Tiki Surf Co, established in the UK, is a revered name in the surfing industry, renowned for its comprehensive range of high-quality surfing gear and accessories from home grown brands to legendary brands like Volcom, Billabong, Patagonia, Vans, Santa Cruz, Yeti & many more! Founded in the early 1960s, Tiki has grown from a small surf shop in North Devon into a leading brand that embodies the surf culture and lifestyle. With a commitment to innovation and sustainability, Tiki Surf Co offers everything from surfboards, wetsuits, and clothing to accessories, catering to surfers of all levels. Their dedication to the sport and its community is evident through their support of local events and environmental initiatives. Tiki Surf Co remains a go-to destination for surf enthusiasts seeking quality, expertise, and a deep connection to the surfing heritage along with winter sports and skate gear.
Contact info
Caen Street, EX33 1AA, Braunton, United Kingdom
- 01271 816070
- info@tikisurf.co.uk
- www.tikisurf.co.uk
4.8
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Superb customer service. Great product. New 4/3 wetsuit tested today. Very impressed. 10/10
January 27, 2025
Reply from Tiki Surf Shop
Awesome - thanks Mark 👍🏻 Enjoy your Zepha!
Great customer service and stuff…
Great customer service and stuff arrives on time, well pachsged and great quality. I’ve bought several things from this shop and can’t recommend them highly enough., and I’m a nightmare to please.
January 10, 2025
Reply from Tiki Surf Shop
Thanks for the great review Suzanne - we really appreciate it! Hopefully see you again soon 👍🏼
Got loads of help in choosing the right…
Got loads of help in choosing the right surf board.
January 10, 2025
Reply from Tiki Surf Shop
Thanks for the review Trevor! Enjoy your new board 👍🏼
Reply from Tiki Surf Shop
Hi
We're very sorry to hear about the mix up with your Jacket, and appreciate your feedback.
The team have reached out and been able to get hold of the correct item for you - if you'd still like it?
We've sent you an email with full details.
Shout if you have any questions.
Goods arrived quickly a fast and prompt…
Goods arrived quickly a fast and prompt service highly recommended.
December 27, 2024
Reply from Tiki Surf Shop
Awesome - thanks for the review Mark! 👍🏼
Reply from Tiki Surf Shop
Thanks for the review Peter 👍🏼
Great products and very helpful staff
Love the trunks and the staff were very helpful with the problem I had with delivery.
January 5, 2025
Reply from Tiki Surf Shop
Hey Peter
Thanks for your feedback!
The 10% pop up promotion should have appeared when you were shopping on our site, we’re sorry to hear that wasn’t the case.
As your order was made within the promotion window, we’d be happy to honour the 10%.
We will action this on your order now.
And we’re pleased to hear you love the shorts!
Excellent experience
Excellent experience, fast delivery and kept up to date throughout. Item is perfect, will definitely use tiki surf again.
January 4, 2025
Reply from Tiki Surf Shop
Thanks for the kind review Laura! Hopefully see you again soon 👍🏼
Excellent value
Seems well made, the sizing is spot on.
My only comment would be that the zip cord could be a little longer. As an older person I'm not flexible enough to reach it. However that was easily fixed with a shoe lace and needle and thread.
Definitely recommend.
January 2, 2025
Reply from Tiki Surf Shop
Thanks for the review John! And really appreciate the feedback - we'll share it with our product team 👍🏼
Surf boots exactly as described on web…
Surf boots exactly as described on web site, good quality and perfrormance. Ordering was simple and no-nonsense, was kept informed of processing of order to standard delivery which was very fast and problem-free.
December 28, 2024
Reply from Tiki Surf Shop
Great to hear! Thanks for the review Neil and hopefully see you again soon👍🏼
Excellent service
Excellent service, quick delivery even over the New Year holiday period.
December 30, 2024
Reply from Tiki Surf Shop
Thanks for your review! Hopefully see you again soon 👍🏼
Brilliant coat and service
Brilliant coat, great fit, posted out and recieved rapid.
December 3, 2024
Reply from Tiki Surf Shop
Epic - thanks Catherine 👍🏼
Super fast and effective service
Super fast and effective service. Product arrived super fast and is a fantastic bottle keeps my water cool through the day as I sometimes forget then used to end up with room temp water.
December 2, 2024
Reply from Tiki Surf Shop
Thanks for the review Kieren! 👍🏼
Excellent product and swift posting
Excellent product and swift posting, 10/10 review.
December 1, 2024
Reply from Tiki Surf Shop
Great news - thanks for the review Lloyd 👍🏼
Winter Wetsuit
Ordered new winter wetsuit in online sale. Arrived quickly and fits perfectly. First Tiki wetsuit I've owned, it's getting lots of use and is great. I'm converted.
November 1, 2024
Reply from Tiki Surf Shop
Thanks for the review David! Hopefully see you again soon 👍🏼
I love my tech robe!
I have purchase two tech robes for me and my partner and they are perfect for these post-sea swims in winter! Well, basically anytime I’m cold 😂
Would highly recommend and Sammie is great at showing me what I need.
October 10, 2024
Reply from Tiki Surf Shop
Awesome - thanks for the review Paige!
Lovely coats
Lovely coats. Quality feels good. Shame that the security tag was left in one coat. It's in the pocket so not too much of a problem. Just annoying.
Thank you for your kind offer but it's OK...I can live with it..Thank you again. Merry Christmas 🎅
November 24, 2024
Reply from Tiki Surf Shop
Hey Terri - thanks for leaving your kind review. We're so sorry to hear about the tag and are keen to remedy this! We have a free returns link we'd like to send you if you're happy to send the item back? We can get the tag removed for you and returned ASAP (and will include a gift for you!)
Reply from Tiki Surf Shop
Brilliant - thanks for the kind review Craig 👍🏼
Haven't received my order
December 3, 2024
Reply from Tiki Surf Shop
Hey Andrew.
Thanks for letting us know - we've taken a look and are pleased to see the order has now arrived with you. We do apologise for the initial delay with your parcel and hope everything was in order?
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.