Tile&BathCo - Crosshands Reviews 5

Great customer service. Really helpful and came away with exactly what I wanted. Extremely knowledgeable. My mum in law had a bit of a turn in the store. The Salesman went above and beyond, very kind.
Would recommend 100 percent.
Thank you one very happy customer

Excellent service, Gary at the Cross Hands shop has been so helpful and accommodating. There was a delay in delivery and Gary sorted it out straightaway. I had a call the next day to say my tiles are in. Very happy and highly recommended

Shocking. If I could give zero stars I would. Went into the shop looking for three new bathrooms. Man behind the desk made no effort to speak to me, was instead too busy speaking to someone on the phone. The phone conversation was on speaker, with constant swearing from whoever was on the phone.

Excellent service once again from Gary and Michaela.
Both are very helpful, always willing to offer advice and nothing is too much trouble. When I need any materials Cross Hands is my first stop.

Good customer service....that is until they take your money. Bought a bathroom suite from the Cross Hands store in 2021. When everything was delivered, the delivery guy left everything outside, so I had a bathroom suite outside my house until my father could come to help.
The toilet wasn't the one I ordered. The vanity unit was damaged, but they didn't come to collect it, I had to take it back myself, then I had to wait over a week for a replacement, which I then had to collect myself.
When it came to fitting the bath, it didn't come with a plug nor the waste pipes. This delayed the plumber as he had source everything that was missing himself.
Once the vanity unit was fitted, there's about half an inch gap between the doors.

Within a few months of the bathroom being fitted, I noticed cracks appearing in the side panel of the bath. I complained about this in December 2021 and the guy replied with 'ask the plumber to come back to turn the panel upside down', so I don't notice the crack. I've since found out that the guy that replied with that great advice was the owner of the company himself!!!!
A few months after, the sink taps weren't working. The tap itself just kept turning, so when the plumber came back, he took it all apart and said that he'd never seen anything like it....the 'teeth' inside the tap had completely worn. When it came to getting a replacement, Tile and Bath told us that they would ring us when they were in store, but surprisingly they never did and we had to chase them, so was left without bathroom taps for a couple of weeks, which is unhygienic and definitely not ideal with 2 small children.

I absolutely regret using this company. Having a new bathroom was meant to be exciting, but thanks to the quality and the after sales experience, it's been anything but.