Tile Doctor Ltd Reviews 2,054

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, often highlighting their punctuality and commitment to the job. Many people were delighted with the service, noting the thoroughness and excellent advice provided for ongoing care. The products and quality of work are frequently described as outstanding, with many consumers reporting that their tiles look brand new and are easier to maintain. The delivery service is also highly regarded for its efficiency. However, some customers also noted issues with product delivery, with a few experiencing significant delays or non-arrival of their orders. Additionally, a small number of people felt that certain products, specifically sealers, did not perform as expected.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism, knowledge,... See more

Service

Consumers find service to be positive, with many reviewers describing it as 5-star and excellent. Customers... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the effectiveness of the... See more

Quality

Customers had positive experiences with quality. Many reviewers report that their tiles and floors look brand... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the promptness and... See more

Based on these reviews

Rated 5 out of 5 stars

An absolute 5 Star Trustpilot review (but if I could get 100 stars I would). I never thought renovating tiles would be so transformative. Highly recommended. They are a family business which makes... See more

Rated 5 out of 5 stars

In despair, I tried the Tile Dr! Our newly laid floor (2023) never looked right, was stained from the beginning and we couldn’t clean it with limestone care products. Diagnosis: deep clean, resurface... See more

Rated 5 out of 5 stars

From the initial contact and agreement of requirements, to the pre-work visit and ultimately the work carried out, communication was first class. Our South Lancashire Tile Doctor (Kevin) set-... See more

Company replied

Rated 5 out of 5 stars

Punctual, committed to the job, explaining what steps were being carried out. He didn't go home at the end of the day until he was satisfied. Overall an excellent project completed by a caring work... See more


Company details

  1. Cleaning Products Supplier

Written by the company

Tile and Stone cleaning, Stone Sealing and Grout Cleaning is what we do for a living and over the years we have developed the experience, resources and specialist products to be able to resolve your problem.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Porcelin Outdoor Patio re grout

Alastair and Andy where excellent fantastic job of regrouting my porcelin outdoor patio.with an apoxy resin for very low maintenance. Kerokoll fugalite bio. Huyton Liverpool. Highly recommend.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had my Victorian tiles…

I recently had my Victorian tiles renovated and I’m absolutely delighted with the result. The workmanship was excellent, and the tiles look better than ever. Harry was professional throughout ,punctual, knowledgeable, and clearly takes pride in his work. I’m very pleased with the service and would happily recommend him.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

We are very happy with the bathroom…

We are very happy with the bathroom after the tiles were cleaned and the grout restored. Steven came to quote for us then came on the date arranged. It looks like a new bathroom! Very pleasant workers and no mess left. We wouldn’t hesitate to recommend them

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

The contact with Kevin before the…

The contact with Kevin before the appointment was excellent and he even kept me updated of his ETA on the day. The transformation of my shower area is amazing! And Kevin was both friendly and professional.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended - A* Service

An absolute 5 Star Trustpilot review (but if I could get 100 stars I would). I never thought renovating tiles would be so transformative. Highly recommended.
They are a family business which makes it even better.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Victorian Garden Path Restoration - Fantastic Job

Suzanna from South London Tile Doctor did a fantastic job repairing our Victorian Tiled Garden Path. We had a number of broken tiles and it took us a year to find Tile Doctor, which gave us confidence that they were the best team for the restoration. They restored the tiles and the path looks as good a new.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Supplies

We ordered the items on our contractors list from his link and the process was very simple and they were all delivered in a large box well protected and arrived quickly

March 23, 2026
Rated 5 out of 5 stars

Tiled Kitchen Floor

Great job completed on the kitchen floor tiles and well finished to match our conservatory floor. Very professional and kept me fully informed and what they were doing and why.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent.

Excellent.
From phone conversation for arranging Quote .
Agent contacting me for site visit.
Then site appointment and E mails for supplies required.
Agent worked ,clean and tidy .Deep knowledge of his Trade .
Would highly recommend Agent and Tile Doctor .
I now Have a Tiled Entrance Hall .

March 17, 2026
Rated 5 out of 5 stars

Exceptional and professional service.

Bruce did an update exceptional job in 'renovating' our kitchen terracotta tiles under difficult circumstances whilst a leak was detected and repaired in our underfloor heating.
He was always punctual and very courteous and did a great job in tidying up after himself.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

South London Tile Doctor did a fantastic job.

South London Tile Doctor did a fantastic job cleaning tiles, grout and floor tiles in both my bathroom and shower room. Suzanna and her coworker were punctual, polite and friendly, they explained everything to me before doing the job and were simply brilliant. Can't rate them too highly and have already asked them to do more tiles in my home. Highly recommended.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Professional service. Matthew came as arranged to check the job and then gave a quote. Easy to order products, came fast as promised. Matthew came and did a fabulous job. Very impressed.

March 13, 2026

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