Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... See more
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We have had several samples, delivered really quickly. Finally went to the shop as its so difficult to choose as all are so nice. Had a really positive experience with the chap in there, very knowled... See more
I realised yesterday afternoon that Id not ordered enough tiles for our bathroom renovation. Within less than 12 hours I now have my additional tiles and the project can continue without delay... See more
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Friendly customer support
Really helpful after receiving broken tiles, provided placements easily enough and nice people to deal with.
One star dropped as it did take a while to sort the replacements.
August 12, 2026
Unprompted review
Very helpful at the show room spending…
Very helpful at the show room spending enough time explaining and giving prices immediately
July 29, 2026
delivery on time no fuss everything was…
delivery on time no fuss everything was intact.Thanks
July 21, 2026
Great communication
Great communication, friendly and professional understanding of client issues, resulting in a great resolution to personal online difficulties. I wouldn’t hesitate to recommend Tile Mountain to friends, especially the dedicated help of Katz, who dealt with my problem immediately and efficiently, and inspired total confidence in this companies policies regarding client comes first. The tiles arrived on time, as was promised. 100% satisfaction and 5 star rating.
August 8, 2026
Unprompted review
Staff very helpful
Staff very helpful. Fantastic showroom in Peterborough made viewing tiles very easy.
July 22, 2026
Great Service
Website easy to use, items shipped immediately, tracking updates were great had next day delivery from ordering in the afternoon
July 29, 2026
Quickly rectified damages received on…
Quickly rectified damages received on two separate occasions, with replacements delivered the next morning. Great customer service from Misbah!
August 12, 2026
Unprompted review
Beautiful tiles and excellent customer service
This is my second order. Everything was very good order. Tiles are beautiful.
Few of them came broken but customer service is very helpful and proactive.
Shout out to Misbah for providing excellent service.
Thank you very much.
August 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very dissapointed.
I bought a load of tiles off Tile Mountain last year. Literally 14 months ago to tile my kitchen and utility (about 50 Sq Meters) Had a small extension done recently and added another 6Sq Meters onto the floor space, however I cannot tile this area now as the tiles I bought from Tile Mountain last year are no longer being sold. Oh they have the tile I want, but in a smaller size - so I cannot use it and the bigger size.... no they don't stock that anymore. So now what the heck do I do? I have tried searching everywhere for the same tile and size to no avail. So my advice... Be aware that in a year or 2 if you crack a tile or you need to replace any you will probably find that the tile is "No longer being sold" by Tile mountain and then you are STUFFED like me. So give that a think before you rush off to the bargain tile provider! I know I will!
August 12, 2026
Unprompted review
Reply from Tile Mountain
Hi,
We’re sorry to hear you’ve had difficulty sourcing additional tiles for your recent extension.
Tile ranges and availability can change over time, so we’ve reached out to you via Trustpilot to request some further information about your original order. Once we have these details, our team can review this more closely and explore what options may be available to help.
Best Wishes
The Tile Mountain Team
Can’t stand companies keep asking about…
Can’t stand companies keep asking about my experience when I’ve just made an enquiry
July 29, 2026
Reply from Tile Mountain
Hi Gerry,
Fair point. Our invitations are automated, so the timing can occasionally be a little overenthusiastic. Hopefully, if you do go on to use our services, you’ll come back and tell us what you think once you’ve had something to review.
If we can assist you in any way, please reach out to our Customer Service team.
Best Wishes,
The Tile Mountain Team.
Outstanding Service from Tile Mountain
I had an excellent experience with Tile Mountain. Their customer service was outstanding from start to finish. A special thank you to Saba Fatima, who handled my query professionally and efficiently. She listened to my concerns, kept me informed throughout the process, and resolved my issue quickly. Her friendly and helpful approach made the whole experience stress-free.
I would highly recommend Tile Mountain for both their quality products and exceptional customer service. Thank you, Saba, for your excellent support!
August 12, 2026
Unprompted review
Very good service.easy to order next…
Very good service.easy to order next day delivery five star service
July 28, 2026
Order from Tile Mountain
If this were a review of Karen from customer service it would be 5 stars.
I ordered some tiles from Tile Mountain. The tiles were out of stock and new stock was expected by September. I decided to change the order to another tile. This is when my issues started. They tried to re-order the tiles and sent me a quote with nothing on it apart from a £5.99 delivery charge (I had £58 to pay a the new tiles were slightly more expensive). When I questioned this I was to the delivery charge would be deducted from my order. That was not the problem, the problem was the quote did not ask for the extra payment and there was no information on it. After this happening numerous times I paid the extra money by BACS payment. They then sent me another quote for a £5.99 delivery charge and no other information again. I sent another email and received no response so I decide to phone them up. My call was answered by Karen (Kaz). She was absolutely superb and resolved the issue inside of a couple of hours, sent me the new order details and arranged to call me when the tiles were in stock and ready for delivery. I can't thank her enough. Unlike Seemab Sarfraz and Misbah Jabeen who were absolutely useless.
So the moral is call Tile Mountain Customer Service and ask for Kaz.
August 11, 2026
Unprompted review
Reply from Tile Mountain
Hi Ivan,
We’re sorry that your experience fell short of the standard of service we aim to provide.
We’re pleased that our Customer Service team was able to get everything resolved quickly and make sure the arrangements for your new order were taken care of.
Your experience has been raised with the relevant team for internal review, and we look forward to you receiving and enjoying your new tiles.
Best Wishes
The Tile Mountain Team
Replacements to goods damaged in…
Replacements to goods damaged in transit, was swift and hassle free. The lady I spoke with at the outset of reporting the damage, had the link to me within minutes. Once completed Misbah processed the replacement order in a matter of minutes.
August 11, 2026
Unprompted review
Excellent service at high speed
Excellent service and quick delivery from Tile Mountain
Ordered 3 tile samples for my kitchen renovation project. There was an issue with the shipping carrier delivering to the wrong place, but that was out of Tile Mountain's control. They promptly reshipped the samples to arrive the next day.
Thank you Ruki and Misbah for the great service!
August 6, 2026
Unprompted review
Excellent, quick and helpful customer care
I had a query regarding the tile I was interested in and Misbah from the customer care team very quickly came back to my email so I could make a decision. Always had great service from TileMountain
August 10, 2026
Unprompted review
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