Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles... See more
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Originally bought bathroom furniture, went back to buy tiles. Great service and really competitive prices. I have to say that when I ordered all my goods the lads on the shop floor were excellent, giv... See more
Sample service provided was very good. Second time I have used company. However, delivery expensive especially when damage to a number of items and a pain filling in the form and difficulty attachi... See more
Company replied
From ordering online to delivery to my door was seamless. The delivery driver called ahead to let me know when he would he at my door which was bang on time! Wouldn’t have any hesitation in recomm... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Great customer service.
June 22, 2026
Requested a sample and it arrived…
Requested a sample and it arrived within couple of days, true likeness of photo in advert and fantastic price for tiles on offer. Only disappointment I had was that the tile didn’t come in a smaller size
June 15, 2026
Delivered when promised
Delivered when promised, polite courier.
On face of it, tiles look and feel good quality.
June 22, 2026
Good Quality
Bit of confusion regarding the colour when they arrived, but it was a misunderstanding
They all arrived in one piece and well packed
June 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sample review
Went with another supplier but the samples arrived safe and sound and on time!
June 14, 2026
Reply from Tile Mountain
Hi Sion,
Thank you for taking the time to speak with me today and for confirming that this review is not in relation to Tile Mountain.
Best Wishes
The Tile Mountain Team
Very happy with full size tile
Very happy with full size tile, useful to see the look for the refurb for the bathroom. Good quality and quick delivery.
June 21, 2026
The experience was good they arrived on…
The experience was good they arrived on time I love them
June 12, 2026
Used Tile mountain for our new house…
Used Tile mountain for our new house renovation. We used them in 2001 too. Can’t praise the quality of the tiles enough, outstanding as always and very competitive price too.
Customer services great when I had to order a few more tiles. Totally recommend.
June 10, 2026
Tiles were all warped (every one)
Tiles were all warped (every one)
Made in Turkey?
Print marks on the faces
Not good quality product
Delivery came ok, next day supplier tried to send me someone else’s order, very inconvenient
June 13, 2026
Reply from Tile Mountain
Hi Jay,
We are very sorry to hear that your tiles were warped and have print marks on the faces.
We have contacted you via email as requested so that we can review this for you.
Best Wishes
The Tile Mountain Team
Samantha was extremely polite
Samantha was extremely polite, responsive and informative and is a credit to Tile Mountain
Make sure you hold on to her!!?
July 2, 2026
Unprompted review
Delive4y let you down
Sales team were very good, ordering was easy, price was good, when tiles were delivered the boxes had separated and the tiles strewn across the pallet. Very disappointing only 3 of the 8 boxes were intact, meaning I've had to sort through the rest by hand, fortunately only 2 tiles were damaged, had it not been for delivery you would have got 5 stars. Perhaps cling wrap the boxes before despatching?
June 16, 2026
Reply from Tile Mountain
Hi Darren,
We're very sorry to hear that your order arrived in this condition, despite your positive experience with our sales team, ordering process, and pricing.
We're pleased that we were able to offer a resolution that you're happy with, and we appreciate your understanding.
Best Wishes
The Tile Mountain Team
Delivered on time and reasonable price
June 20, 2026
Second review after delivery examined…
If you've read my first review which was 1 star, you'll notice I've improved my score. After many messages back and forth, Tile Mountain did finally pay me some compensation for what was a stressful delivery experience. Ordering was smooth and I received rapid responses to my message. Even better though, they have assured Mr that they are going to look into delivery practices, to try and ensure that my experience isn't repeated and people have their delivery left in the correct location.
June 13, 2026
Reply from Tile Mountain
Dear Caroline,
We are very sorry that you had a stressful delivery experience.
We are pleased to hear that you are happy with the aftercare that you have received and that you are pleased with the resolution.
Best Wishes
The Tile Mountain Team
Thank you for the samples
Thank you for the samples. They came very quickly.
I’m impressed with the Quality too
June 20, 2026
Excellent service great value
Very good value for money iv been fitting bathrooms for over 15 years and this is my go too place for tiles.
I recommend to all my customers and use tile mountain myself.
June 20, 2026
The overall process was clear and quick
June 20, 2026
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