Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles... See more
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Originally bought bathroom furniture, went back to buy tiles. Great service and really competitive prices. I have to say that when I ordered all my goods the lads on the shop floor were excellent, giv... See more
Sample service provided was very good. Second time I have used company. However, delivery expensive especially when damage to a number of items and a pain filling in the form and difficulty attachi... See more
Company replied
From ordering online to delivery to my door was seamless. The delivery driver called ahead to let me know when he would he at my door which was bang on time! Wouldn’t have any hesitation in recomm... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Excellent service
Excellent service… in the shop and also on line. Tiles delivered very quickly.
June 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Tile Mountain
Hi Mark,
We have attempted to contact you as we would like to look into the experience that you have had. If you could please respond at your earliest convenience, it would be greatly appreciated.
Best wishes,
The Bathroom Mountain Team
Great experience friendly service quick…
Great experience friendly service quick and reliable
June 19, 2026
Prompt great service as usual
Prompt great service as usual! Delighted with tikes tbey look amazing!
June 12, 2026
Everything went well and product was…
Everything went well and product was great at good price. Only let down was delivery saying they would be there between 8:00-10:00 and only turned up at the end of the day.
June 12, 2026
Excellent service
Tiles for the new bathroom arrived in time. When I reported one broken tile (stacked in the middle of the delivery) we received a replacement tile the next day. Thank you Saba!
June 30, 2026
Unprompted review
MISBAH was amazing and very helpful
MISBAH was amazing and very helpful. Has made a bad situation into a breeze!! Great service
July 3, 2026
Unprompted review
Good experience.
Delivery on time. Item quality very good. Well packed. No damaged items. Good prices. All round good experience.
June 18, 2026
excellent company to deal with
great experience with tile mountain, free samples and sample tiles arrived the next day and finally the recieving of my full order again was spot on,wouid certainly use again.not got my tiles laid yet but im confident theyll be good
May 24, 2026
I ordered only 20 tiles online and…
I ordered only 20 tiles online and there is no option to collect from the store so had to pay £29.99 for delivery which was quite expensive. Delivery and communication was good.
June 19, 2026
Very satisfied customer
We are very happy with the customer service provided by Tile Mountain and in particular Rabia Idrees for his assistance. The tile samples arrived very promptly and we are pleased with the quality.
July 3, 2026
Unprompted review
Samantha was very helpful re-organising delivery
Samantha was very helpful re-organising our delivery when I selected the wrong day.
July 3, 2026
Unprompted review
Friendly and efficient staff
Friendly and efficient staff. Everything ordered and delivered as I requested.
June 25, 2026
Unprompted review
Excellent service
Excellent service. Had an issue with a couple of broken tiles but Aleishya and Seemab sorted it quickly and without any problems.
Highly recommended!
July 3, 2026
Unprompted review
responsive and good communications
June 11, 2026
very good and prompt response from this…
very good and prompt response from this company. bought my tiles online. shipment arrived in 2 days.
had few cracked tiles. staff at the tile mountain gave me an ample time to check the tiles as our tiler wasn't starting the work a week after. got replaced damaged tiles within 2 days as these had to be send from mainland UK to northern Ireland. Great service.
June 5, 2026
Fantastic customer service
Kaz was fantastic in dealing with my issue, and resolved it to my satisfaction. Kaz was friendly, knowledgeable and very helpful. I am very happy with Tile Mountain, and would not hesitate to use them again in the future.
July 1, 2026
Unprompted review
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